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SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS
The multiple exchange of hands in a traditional market means that by the time the product reaches you it is priced at multiples of the original cost. Diamondere ships directly to you from our workshop, eliminating middlemen, making sure that you have the best deal on the best product, made exclusively for you!
PERSONALIZATION
Your jewelry is an extension of you - make it as personal as possible.
Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!
LEGACY AND CRAFTMANSHIP
Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store...
Diamondere Reviews Summary
Diamondere has garnered a strong reputation for its exceptional product quality and customer satisfaction, with many customers praising the beauty and craftsmanship of their jewelry. The company's proactive communication and responsiveness to inquiries are frequently highlighted as significant strengths, fostering a sense of trust among buyers. However, some customers expressed concerns regarding service delays and issues with order accuracy, such as incorrect sizing. Overall, while Diamondere excels in delivering unique and personalized jewelry experiences, addressing operational inconsistencies could further enhance their customer service approach and reputation.
This summary is generated by AI, based on text from customer reviews
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This order is actually from DECEMBER. A Christmas gift for my wife, which she was finally able to have in APRIL. That should tell you all you need to know.
The original order was placed early December, and paid extra for expedited process/shipping to be safe. Before ordering, reps assured me there would be NO issue in time for holidays. FALSE. I was empty handed on Christmas, and ruined the surprise as I had to explain why to my wife.
Finally it comes, it is a nice piece of jewelry. Happy wife, but we need to resize slightly. Original size given was correct, but the ring was thicker than she was used to and so she wanted a 1/4 size larger as it was hurting her.
Once again contacted reps, who told me 2-3 weeks because the type of ring cannot be resized has to be remade. Fine, I sent the ring out and wait. 1st week of February ring goes out. It took over 8 WEEKS to complete this process. Absolutely unacceptable.
Even worse, BOTH times... I am constantly pursuing reps for status and follow up, nobody is reaching out to update me, or even apologize. It is crazy to think this way of doing business is acceptable.
What an exquisite piece of jewelry. My other half fell in love with it the moment I purposed to her. Although I was initially skeptical about ordering any jewelry online, however it has been a wonderful process from the beginning. Was able to the ordering online. Customer service was expedient and very helpful to make sure I was very satisfied with the order. They took extra precautions by requiring a signature to receive the package through the mail. Because I wouldn't be available upon initial arrival, they allowed a friend who I was required to identify to them to sign in my place. They provided tracking information and were in touch with me through it all.
I highly recommend to order from this company. Reasons to back up why? Solid and elegant piece of hand crafted unique jewelry. More than half the cost of retail stores. Comes with a GIA certificate of the stone. The selection is plentiful with all the information so you can make the perfect stone choice that fits your budget. The sizing was on the nose. They keep you informed and follow through until you receive it. I will be ordering my next piece through them in the future.
It was difficult to find a ring that matched what I was going for, for my future wife. I spent a lot of time searching, and I happened upon diamondere and their beautiful product that I received. It was interesting as I placed the order to be expedited, and unfortunately, they let me know that they would not be able to honor the expedited delivery and I received a refund of the $25 for expedited delivery. However, I did receive my product a few days before I wanted it to arrive in the first place anyways, so it was a great product. Overall, my wife is very happy and I am very pleased with my experience!
My expectations were properly set. The communication was excellent, but the most important thing is that I was able to customize a piece of jewelry that was very meaningful to my daughter. When she received it she couldn't stop saying how much she loved it, and promised it would be passed down for generations.
I questioned the color of the gems. I was told lighting is always a challenging when taking a picture. Bottom line the gems are much lighter. I will not buy jewelry on line again.
Quick to respond, took my concerns into account, and were able to expedite my order. Were upfront about potential concerns (ime. Engraving fadingo n black gold) and responsive the entire way.
Order was as easy as counting 123. From beginning to end, ordering an engagement ring was simple. Quality is great and the warranty they offer is great.
When I ordered the ring I did have abit of second thoughts with doing it on line. However the ring came and is beyond my expectations. Plus my partner is over joyed with its beauty
I don't think the engraving turned out the way it looked on the website. If the reality is different than what is portrayed they should leave a disclaimer. Also in my case, it is off-centered. It seems like time and care wasn't taken with the engraving, which is a bit disappointing after spending so much money. However, I will say customer service has been good at responding.
It was easy to design and order the ring. It is of good quality. Four stars because the black gold doesn't look as black as it did in the pictures.
I could not be happier with the beautiful necklace I received to give to my daughter for her college graduation. This is the 5th item I have had customized in the past year. Beautifully made and will be a family heirloom for generations to come.
There's a bug on chrome where it won't let you finish checking out - tried again a day later, same thing, then tried Edge and it worked
The ring is absolutely beautiful and customer service is top-notch. Thank you for an easy experience.
Had a tight turn around required and Diamondere made it happen. Much appreciated.
Felt like family when working with them to exchange my ring for a different one. When she thought the ring was too showy, they worked with us for several days making us a custom design
After already gotten the engagement ring from here, we ordered the wedding rings as well. When placing the order for the band I had requested a size 4 1/2 and Customer Service noted that I had actually gotten a size 4 engagement ring asking if I made a mistake. So they were able to fix it before it even was started. Little details like this shows they really give every order the care it deserves.
The website was easy to navigate and informative. The ring arrived well packaged and on time, and most importantly, exactly what I expected to receive
I had a great experience with Diamondere. Their customer service was responsive and helpful, answering all of my questions quickly. The ring arrived on time as promised, and the quality was great. I would definitely recommend them to others.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Stephanie,
Thank you for bringing this to our attention.
We are sorry for the inconvenience you experienced while checking out on Chrome. While we processed a high volume of successful orders across browsers, including Chrome, during that time, this does appear to be an isolated issue. However, even isolated instances are important to us, and we take them seriously.
While there can sometimes be factors like browser extensions, cached data, or specific browser settings that affect checkout, we would prefer to investigate this thoroughly rather than speculate.
Our team will reach out to you directly to gather a few details so we can identify the root cause and ensure it is resolved.
We appreciate you trying an alternative browser and completing your purchase and thank you again for highlighting this as it helps us continue improving the experience for all our customers.
Regards,
Team Diamondere