Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Diamondere

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS

The multiple exchange of hands in a traditional market means that by the time the product reaches you it is priced at multiples of the original cost. Diamondere ships directly to you from our workshop, eliminating middlemen, making sure that you have the best deal on the best product, made exclusively for you!

PERSONALIZATION

Your jewelry is an extension of you - make it as personal as possible.

Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!

LEGACY AND CRAFTMANSHIP

Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store...


diamondere.com
Founded in 2012
Newark, CA, United States
How would you rate Diamondere?
grey stargrey stargrey stargrey stargrey star

Diamondere Reviews Summary

Diamondere has garnered a strong reputation for its exceptional product quality and customer satisfaction, with many customers praising the beauty and craftsmanship of their jewelry. The company's proactive communication and responsiveness to inquiries are frequently highlighted as significant strengths, fostering a sense of trust among buyers. However, some customers expressed concerns regarding service delays and issues with order accuracy, such as incorrect sizing. Overall, while Diamondere excels in delivering unique and personalized jewelry experiences, addressing operational inconsistencies could further enhance their customer service approach and reputation.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

746 reviews

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Paul K.
Unfollow Paul K.
Share Review
Report Review

Great Dealer!
June 29, 2021

Diamondere was great to work with. They were able to anticipate my unknown issues with the product I ordered before they became an issue. I even had some special requests which they were happy to help with.

Date of experience: June 29, 2021
New York
1 review
0 helpful votes
Follow Aaron N.
Unfollow Aaron N.
Share Review
Report Review

Black Diamond
June 29, 2021

The custom Black Diamond ring was amazing in design and clarity. Was the perfect gift for my wife!

Date of experience: June 29, 2021
Michigan
1 review
0 helpful votes
Follow Russell B.
Unfollow Russell B.
Share Review
Report Review

Confident and Satisfied.
June 28, 2021
Updated review

Recently purchased a product from Diamondere and was extremely satisfied with the product, service and assistance provided. Product information was helpful and associate was extremely professional. If considering a purchase, realizing its a sizable investment, I would, based upon my experience, highly recommend this firm.

Date of experience: June 27, 2021

Seems fine and product information was helpful
May 3, 2021
Previous review

Seems fine and product information was helpful

Date of experience: May 2, 2021
Georgia
1 review
0 helpful votes
Follow Dan Q.
Unfollow Dan Q.
Share Review
Report Review

Simply Stunned
June 25, 2021

I am not an easy customer. I'm a craftsman/artist/designer by trade and I have extremely particular taste. If I had the capability I would have made the ring myself. I don't work very well due to this. This is one of many reasons I was shocked at how easy it was to deal with Cherie. She was patient enough to work with me for months on countless designs and details. The level of attention and care I received was superb. It took us a long time (mainly due to me), but the final product was just... Flawless. I was simply stunned when I opened the box for the first time. The end result is something that I could never reproduce and would have never been possible without the professionals at Diamondere. I simply cannot praise them enough and neither can my future wife.

Date of experience: June 25, 2021
New York
1 review
0 helpful votes
Follow Maryan T.
Unfollow Maryan T.
Share Review
Report Review

Best shopping ever!
June 25, 2021
Updated review

IT was thrilling to get this beautiful citrine ring for our special occasion of 50 years of marriage.
All was carried out as planned and the delivery was appropriately safe. We are delighted!

Date of experience: June 25, 2021

IT was thrilling!
June 2, 2021
Previous review

IT was thrilling!

Date of experience: June 2, 2021
Georgia
2 reviews
0 helpful votes
Follow Deborah S.
Unfollow Deborah S.
Share Review
Report Review

My Ring Is Beautiful!
June 25, 2021
Updated review

My experience with Diamondere was amazing. I was contacted to confirm my size, which I greatly appreciated. The ordering process was fast and easy. I will definitely order again.

Date of experience: June 25, 2021

Extremely easy and quick
June 3, 2021
Previous review

Extremely easy and quick

Date of experience: June 3, 2021
Maryland
1 review
0 helpful votes
Follow Ellen B.
Unfollow Ellen B.
Share Review
Report Review

Excellent customer service! Cherie was a dream!
June 23, 2021
Updated review

So far -so good. Can't really give 5 stars until my gemstone is received.

My AAA Aquamarine arrived and I took it to my local jeweler to be set. Apparently the prongs on the ring were so badly twisted that they suggested rebuilding or creating a whole new prongs, i had new ones made. I picked up my ring on Tuesday and it is beautiful. The jeweler commented that the stone was cut very nicely. Thanks Cherie for answering all of my many questions. My daughter is interested in aquamarine earrings. Yes, we are both Pisces and share the same birthstone.

Date of experience: June 22, 2021

So far -so good
May 20, 2021
Previous review

So far -so good. Can't really give 5 stars until my gemstone is received.

Date of experience: May 20, 2021
Utah
1 review
0 helpful votes
Follow Amy P.
Unfollow Amy P.
Share Review
Report Review

Thank you, beautiful jewelry
June 19, 2021
Updated review

Beautiful site! Well designed and efficient online shopping experience. Wonderful products and great selection.
Most difficult part of the process was trying to choose what to buy!

Date of experience: June 19, 2021

Beautiful site!
May 27, 2021
Previous review

Beautiful site! Well designed and efficient online shopping experience. Wonderful products and great selection.
Most difficult part of the process was trying to choose what to buy!

Date of experience: May 27, 2021
Colorado
1 review
0 helpful votes
Follow JC I.
Unfollow JC I.
Share Review
Report Review

Diamondere was awesome, perfect!
June 19, 2021
Updated review

Diamondere was amazing. Sadly, UPS can't be trusted! They delivered my ring today to a residence when the address CLEARLY said my name c/o the HIGH SCHOOL I work at. Clearly that particular UPS delivery person couldn't tell the difference between a HIGH SCHOOL and a residence; and I'm talking a high school that is VERY WELL SIGNED and has a parking lot with solar panels, 2 gyms, football field, a baseball field and five two story buildings. BUT, thankfully and by way of a miracle, he receiver walked the package across the street to the HIGH SCHOOL and I received it. The rings are AMAZING, perfect we and everyone who has seen them LOVE them!

Date of experience: June 19, 2021

So far, so good
May 26, 2021
Previous review

So far, so good. Hopefully the ring will be 7 1/2 not 7.

Date of experience: May 26, 2021
Maryland
1 review
0 helpful votes
Follow Sara X.
Unfollow Sara X.
Share Review
Report Review

Great experience
June 18, 2021
Updated review

Cherie has been very responsive to my emails and helpful with my multiple modifications. The final product was beautiful and unique, even better then the pictures they sent. Very professional. I also received the ring very quickly.

Date of experience: June 18, 2021

Cherie has been very responsive to my emails and helpful...
May 23, 2021
Previous review

Cherie has been very responsive to my emails and helpful with my multiple modifications.

Date of experience: May 22, 2021
Illinois
1 review
0 helpful votes
Follow Leslie E.
Unfollow Leslie E.
Share Review
Report Review

Excellent Customer Service
June 18, 2021

The ring was exactly what I wanted and beautiful but what stood out was the excellent customer service.

Date of experience: June 18, 2021
Pennsylvania
1 review
0 helpful votes
Follow Dave X.
Unfollow Dave X.
Share Review
Report Review

Custom Ring
June 15, 2021

I am very pleased with my new custom ring!
Shout out to Cherie, for her patience and creativity!

Date of experience: June 15, 2021
Canada
1 review
0 helpful votes
Follow Laura-Lee Q.
Unfollow Laura-Lee Q.
Share Review
Report Review

Amazing Excellent Customer Serive
June 15, 2021

I was blown away by the excellent customer service they provided. My beautiful customer designed ring came quickly and exceeded my expectations.

Date of experience: June 15, 2021
Florida
1 review
0 helpful votes
Follow Andrew H.
Unfollow Andrew H.
Share Review
Report Review

Fossa Purchase
June 14, 2021
Updated review

Tried to give five stars, but the site won't let you. Their customer service and follow up was great. They want to assure that the customer has the right size and product they are requesting.

Date of experience: June 14, 2021

Fossa Purchase
June 12, 2021
Previous review

Tried to give five stars, but the site won't let you. Their customer service and follow up was great. They want to assure that the customer has the right size and product they are requesting.

Date of experience: June 12, 2021
New York
1 review
0 helpful votes
Follow Anthony T.
Unfollow Anthony T.
Share Review
Report Review

Beautiful Ring and fast!
June 14, 2021

Loved that I was able to customize the ring and when it was delivered it was better than expected. Also, I paid for standard shipping and the ring was ready, shipped and received days earlier than what's was originally told to me. My partner has been receiving quite a few compliments on their new ring too! Would love to buy from diamondere again!

Date of experience: June 14, 2021
Ohio
1 review
0 helpful votes
Follow Timothy C.
Unfollow Timothy C.
Share Review
Report Review

Emerald ring
June 12, 2021
Updated review

Very good experience, customer service was very good. Packaged well, gave as a gift and was very well received

Date of experience: June 12, 2021

Very good experience
May 25, 2021
Previous review

Very good experience

Date of experience: May 25, 2021
California
1 review
0 helpful votes
Follow John A D.
Unfollow John A D.
Share Review
Report Review

It was a good experience! The only thing that I didn't get was the engraving i requested. Other than that the ring was perfect!

Date of experience: June 10, 2021
Hawaii
1 review
0 helpful votes
Follow Paul B.
Unfollow Paul B.
Share Review
Report Review

5 Stars
June 9, 2021
Updated review

Searched all online online Diamond stores for my new men's wedding ring. I am so happy I found Diamondere. There rings are more unique, beautiful and custom made for you. I bought the Cindy Princess cut VS Diamond ring for men in platinum. The diamonds sparkle with such nice colors when the light hits it. The quality is so good. Web site is easy to look through nd the descriptions of the rings and diamonds are right on the page you look at. After I placed my order I was able to send emails asking about ring sizes and I did receive responses back right away. They gave me a 4 day window of delivery and it came on time. Size is prefect, quality is exceptional. Total recommend Diamondere supper happy with my rind

Date of experience: June 9, 2021

Super good web description and easy site
May 9, 2021
Previous review

Super good web description and easy site. Hope diamond size is good?

Date of experience: May 9, 2021
Guam
1 review
0 helpful votes
Follow Oak N.
Unfollow Oak N.
Share Review
Report Review

Custom ring
June 9, 2021
Updated review

Very helpful with a custom ring making everything perfect

Date of experience: June 9, 2021

Very helpful with a custom ring
May 13, 2021
Previous review

Very helpful with a custom ring

Date of experience: May 13, 2021
Washington
1 review
0 helpful votes
Follow Andrea Z.
Unfollow Andrea Z.
Share Review
Report Review

Easy, responsive, and accurate
June 9, 2021
Updated review

Ease of use was great. There was a slight delay In completion of my order which was communicated to me and handled perfectly. The service was better than I have received at brick & mortar stores.

Date of experience: June 9, 2021

Ease of use
May 7, 2021
Previous review

Ease of use

Date of experience: May 7, 2021