Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Diamondere

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS

The multiple exchange of hands in a traditional market means that by the time the product reaches you it is priced at multiples of the original cost. Diamondere ships directly to you from our workshop, eliminating middlemen, making sure that you have the best deal on the best product, made exclusively for you!

PERSONALIZATION

Your jewelry is an extension of you - make it as personal as possible.

Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!

LEGACY AND CRAFTMANSHIP

Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store...


diamondere.com
Founded in 2012
Newark, CA, United States
How would you rate Diamondere?
grey stargrey stargrey stargrey stargrey star

Diamondere Reviews Summary

Diamondere has garnered a strong reputation for its exceptional product quality and customer satisfaction, with many customers praising the beauty and craftsmanship of their jewelry. The company's proactive communication and responsiveness to inquiries are frequently highlighted as significant strengths, fostering a sense of trust among buyers. However, some customers expressed concerns regarding service delays and issues with order accuracy, such as incorrect sizing. Overall, while Diamondere excels in delivering unique and personalized jewelry experiences, addressing operational inconsistencies could further enhance their customer service approach and reputation.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

746 reviews

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Delfin D.
Unfollow Delfin D.
Share Review
Report Review

Fast
January 24, 2023

The delivery date qas faster than said to me which is really good!. The quality of the ring was as excellent

Date of experience: January 24, 2023
Texas
1 review
0 helpful votes
Follow Jonathan F.
Unfollow Jonathan F.
Share Review
Report Review

Great experience
January 20, 2023

Very good service. Was quick, exactly what I was looking for, lots of options and variations to dial in exactly what I was looking for, great customer service. All around a great experience. Thank you Diamondère

Date of experience: January 20, 2023
Washington
1 review
0 helpful votes
Follow Josh U.
Unfollow Josh U.
Share Review
Report Review

Great product
January 20, 2023

Simple ordering and great finished product, my wife loves it.

Date of experience: January 20, 2023
Pennsylvania
1 review
0 helpful votes
Follow Albeno T.
Unfollow Albeno T.
Share Review
Report Review

Perfect Ring for a perfect lady
January 18, 2023

Customized ring experience gave my future wife a lasting peice of heirloom quality jewelry. Super pumped to see how it continues to wear. The Rhodium coating is striking and she gets asked about the engagement ring quite a bit. Would and will likely purchase other rings or jewelry in the future.

Date of experience: January 18, 2023
California
2 reviews
1 helpful vote
Follow Richard X.
Unfollow Richard X.
Share Review
Report Review

Outstanding service
January 8, 2023

The jewelry I ordered from Diamondère was beautiful and exactly as advertised. The quality and origin of the gemstone were fully authenticated. The order arrived before Christmas, and the recipient was delighted with it.

Date of experience: January 8, 2023
Mexico
1 review
0 helpful votes
Follow William C.
Unfollow William C.
Share Review
Report Review

Great Customer Service & Product
January 6, 2023

Customer service was stellar via email and phone. They delivered on promise to get me the item before my required deadline. They delivered!

Date of experience: January 6, 2023
Colorado
1 review
0 helpful votes
Follow Nicholas G.
Unfollow Nicholas G.
Share Review
Report Review

Wonderful
January 6, 2023

It came on time. It did not have any bruises of damages from the delivery.

Date of experience: January 6, 2023
New York
1 review
0 helpful votes
Follow Chandler H.
Unfollow Chandler H.
Share Review
Report Review

No issues
January 6, 2023

Ordered a ring for my fiancé and it came in beautifully and customer service was very easy to work with.

Date of experience: January 6, 2023
Virginia
1 review
0 helpful votes
Follow john J.
Unfollow john J.
Share Review
Report Review

Beautiful ring
January 2, 2023

The emerald ring was a hit and was extremely beautiful. The emerald cut emerald with diamonds on the sides was more than expected.

Date of experience: January 2, 2023
New Jersey
1 review
0 helpful votes
Follow JEREMIAH E.
Unfollow JEREMIAH E.
Share Review
Report Review

On time as promised
January 2, 2023

Thank you. You promised delivery prior to Christmas which is a feat by itself. The piece came in on time, my wife was ecstatic and piece is beautiful. Ty! Will be a return customer

Date of experience: January 1, 2023
Kentucky
1 review
0 helpful votes
Follow Steven B.
Unfollow Steven B.
Share Review
Report Review

She loved it! But came late.
January 1, 2023

I ordered the ring for my fiancé to be delivered before Christmas. Unfortunately due to weather and other circumstances the ring did not arrive until 4 days after Christmas. Other than that little hiccup she Absolutely loved the ring!

Date of experience: January 1, 2023
Texas
1 review
0 helpful votes
Follow Frank G.
Unfollow Frank G.
Share Review
Report Review

Still don't have it
January 31, 2023

It finally arrived but I'm not at the address so it's 4 hrs away from where I live at my brothers house. It was supposed to get there before Christmas. I understand this is Fed X's fault so no worries.

Date of experience: January 1, 2023
Kentucky
1 review
0 helpful votes
Follow Hunter R.
Unfollow Hunter R.
Share Review
Report Review

Great success
January 1, 2023

She loved it. She happy cried. Good stuff here. Getting the matching band from here.

Date of experience: January 1, 2023
Japan
1 review
0 helpful votes
Follow Michael E. C.
Unfollow Michael E. C.
Share Review
Report Review

I never write reviews. But I must this time. We have ordered and received two stellar pieces of fine jewelry from these jewelers. Both rubies and diamonds in the $20k range. Our local jeweler is stunned by how well made they are and the with the quality of the stones. It's for sure a tough way to go to buy sight unseen, for us it's been worth it.

Date of experience: December 30, 2022
Illinois
1 review
0 helpful votes
Follow Mary T.
Unfollow Mary T.
Share Review
Report Review

Beautiful ring great service
December 29, 2022

I love my ring and Cherie was wonderful to work with to create it.

Date of experience: December 29, 2022
Florida
1 review
0 helpful votes
Follow Karen C.
Unfollow Karen C.
Share Review
Report Review

Gorgeous ring
December 29, 2022

I wanted a full circle of pink sapphires in a band. This ring is Perfect! The pink is Rich and lush. Thank you so much. Just looking at it on my hand makes me smile

Date of experience: December 29, 2022
Pennsylvania
1 review
1 helpful vote
Follow Diane L.
Unfollow Diane L.
Share Review
Report Review

Some issues
January 28, 2023

Both rings arrived before Christmas, Thank you but there wasn't an AGL booklet for the "Jude" ring and the "Doug" ring was beautiful when my husband opened it and after wearing it for one day he started noticing crescent shaped marks on the sides of the ring. He didn't do anything with the ring on to cause the marks and there are more showing up every day. I'm sending a picture of the marks but it's kind of hard to see with the glare.

Date of experience: December 29, 2022
North Carolina
1 review
0 helpful votes
Follow Daniel G.
Unfollow Daniel G.
Share Review
Report Review

Absolutely amazing
December 29, 2022

The ring that was created and safely shipped in the time specified is truly a remarkable piece. We have had nothing but complement from friends, family and complete strangers. I truly appreciate all the communication throughout the whole process and would recommend your site to everyone that is really looking for a one of a kind piece.

Date of experience: December 29, 2022
Pennsylvania
2 reviews
0 helpful votes
Follow Eugene O.
Unfollow Eugene O.
Share Review
Report Review

I was concerned about buying expensive jewelry online. I had several phone conversations and email exchanges with Diamondere personnel, my fears were allayed, and they delivered as promised.

Date of experience: December 29, 2022
Virginia
1 review
0 helpful votes
Follow Monika F.
Unfollow Monika F.
Share Review
Report Review

Pleased
December 29, 2022

For a first time customer and, of course skeptical of making such a purchase on line, I was pleasantly surprised of the experience. The whole process was class A. Diamondère stayed in touch, notified when product was mailed, came on time. Product was everything I hoped for. The product packaging was outstanding. Wouldn't hesitate to do business with Diamondère again or recommend them.

Date of experience: December 29, 2022