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SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS
The multiple exchange of hands in a traditional market means that by the time the product reaches you it is priced at multiples of the original cost. Diamondere ships directly to you from our workshop, eliminating middlemen, making sure that you have the best deal on the best product, made exclusively for you!
PERSONALIZATION
Your jewelry is an extension of you - make it as personal as possible.
Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!
LEGACY AND CRAFTMANSHIP
Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store...
Diamondere Reviews Summary
Diamondere has garnered a strong reputation for its exceptional product quality and customer satisfaction, with many customers praising the beauty and craftsmanship of their jewelry. The company's proactive communication and responsiveness to inquiries are frequently highlighted as significant strengths, fostering a sense of trust among buyers. However, some customers expressed concerns regarding service delays and issues with order accuracy, such as incorrect sizing. Overall, while Diamondere excels in delivering unique and personalized jewelry experiences, addressing operational inconsistencies could further enhance their customer service approach and reputation.
This summary is generated by AI, based on text from customer reviews
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The whole process, from selecting the ring on the website, to ordering, identify confirmation through a small reimbursement, fast manufacturing, rapid shipping, the nice presentation with a beautiful ring inside, was a pleasure.
Small improvement suggestion: require a signature for delivery. UPS brought the package a day earlier than they had announced, so I was not at home, and their agent just left it outside the building.
The ring I received is beautiful. Perfect fit and looks amazing. Customer service was really great and would definitely buy from here again. Thank you all.
Great item, nice,
Fast shipping,
*****
*****
*****
Excellent. Fast shipping, quality workmanship, good communication.
The ring looks a bit flatter than it did in the photo and the custom 'engraving' isn't engraved, but appears to be printed on.
However, it came in a really nice box and the certificate of authenticity was in a nice plastic sleeve. Overall I am happy with my delivery.
The customer service was great and the communication was awesome between the company and I throughout the order. Once I received the ring the quality was amazing and I am very happy with the result.
Overall, I was very happy with the craftsmanship, but the ring with the London Blue topaz was only slightly darker than the regular topaz, and nothing like the rich blue color on the website.
4.25.23 UPDATE
So one of the gems fell out of the London Blue and I contacted customer service about it. They sent me prepaid return to have the ring fixed at no charge. I also told them about the color of the other ring being off and they completely replaced that ring and the stones were very close to matching the color on the site. Overall, I'm very happy with this company and will be back.
A representative helped me with the entire process via email and made sure everything was how I wanted it
Our wedding bands are so gorgeous, especially the stones. Happy husband happy life
Good communication, great quality material. I was provided the opportunity to make a more personal product with my specifications to make a more memorable experience.
Ring was beautiful and my Fiance loved it, thank you!
The team was so responsive and personal throughout. Our rings are beautiful. Great, easy experience. I love the certificate of authenticity.
Ordering was easy and quick. I loved the lifetime warranty available for less than $200. Such a great deal. We ended up using the warranty a lot sooner than we liked but I'm glad we had it. The stone fell out due to probably poor placement, we sent it in and hopefully will get a replacement or a proper setting next time.
All good about delivery and the ring. The ring delivered in the date agreed and we had good communication through the emails.
Lovely people to deal with, beautiful ring and arrived very quickly, very happy
I ordered a ring for my husband for our 10th anniversary. It is beautiful and just what we were hoping for. The first ring did not fit properly, but the customer service team were responsive and helpful, and my husband is very happy with the replacement. It's perfect!
Creating my custom ring with Megan was a great experience. She had no issues sending me multiple mock ups of different stones and metals so I was getting exactly what I wanted
Buyer be ware:
I bought my husband's ring from Diamondère and I just want to save some people from future headache/heartbreak. They provide expensive, poorly crafted products.
My husband's ring took forever to ship because they were "hand picking" the emerald stones. Once we finally got it, it was beautiful. Worth every penny of the almost $2,000 I spent on it. It was everything my husband imagined, but it was short lived. Within 3 weeks of our wedding, an emerald fell out. Within another week, another one cracked and then fell out. My husband is a blue color man and doesn't wear his ring to work. Meaning two stones fell out due to him wearing this ring on the weekends only! We sent the ring back to be repaired and I requested to be refunded instead. Diamondère confirmed that because I was out of the 100 day window, they would not be able to refund me, but they would repair the ring and I could expect a delivery in about 2-3 weeks. 5 weeks later, I emailed to confirm where my husband's ring is and they couldn't tell me. They needed to get with the insurance company. When they finally got back to me, they said it would be another week and a half before it would deliver. 3 days before it was supposed to deliver, Diamondère confirmed that the ring couldn't be repaired and they would have to create a new one that would take another 3 weeks to ship.
This ring is going to be in a "Shipping" or "Repair" status more than it's going to be on my husband's finger. Please, please, please. Do yourself a favor and do not order from this company.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Kali,
We delivered your new ring on June 23rd (after remaking it for a larger ring size). Almost 6 months later, on December 4th, you emailed us saying a small Emerald has cracked and you want to return it.
No natural gemstone can just crack on its own without any external pressure. You can get this fact checked from any gemologist. Emeralds are soft gemstones and have to be worn with care. An accidental, unintentional knock at the wrong place will get it to crack.
We could not accept this return/refund as this was well beyond our 100 days return policy.
Regardless, we still offered to fix a new emerald, at NO cost to you. Once our jewelers had a chance to inspect the ring, they realized that the setting was compromised beyond repair and we would need to remake the ring for you, again at NO cost to you, so the issue does not come up again. No jeweler is expected to do this 6 months after purchase!
Your ring was shipped to our workshop during Christmas, and I accept that it has taken a few weeks extra because of the holidays and the season time's load.
That said, we have been in constant touch through email. Hence, it is thoroughly disappointing to see your review. I will still be doing the honorable thing and making a new ring at no cost to you.
No one is hurt more than me/us when we interact with disappointed customers. I am not in the business of just shipping my jewelry, getting the money and ending it there. I work and have only super ecstatic customers and work from cradle to grave with them.
I work hard, ethically and with integrity and that can be seen in hundreds of only 5 star reviews on various platforms. I am not a fly-by operator who is here to just make a quick buck by shortchanging people - no one can build a brand like that.
I still apologize for the misunderstanding and hope you can find it in your heart to be a little kind and see things from the other perspective and acknowledge the onus we took on when we could have easily washed our hands off this without putting dollars from our pocket here.
Best,
Cherie