Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Diamondere

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS

The multiple exchange of hands in a traditional market means that by the time the product reaches you it is priced at multiples of the original cost. Diamondere ships directly to you from our workshop, eliminating middlemen, making sure that you have the best deal on the best product, made exclusively for you!

PERSONALIZATION

Your jewelry is an extension of you - make it as personal as possible.

Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!

LEGACY AND CRAFTMANSHIP

Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store...


diamondere.com
Founded in 2012
Newark, CA, United States
How would you rate Diamondere?
grey stargrey stargrey stargrey stargrey star

Diamondere Reviews Summary

Diamondere has garnered a strong reputation for its exceptional product quality and customer satisfaction, with many customers praising the beauty and craftsmanship of their jewelry. The company's proactive communication and responsiveness to inquiries are frequently highlighted as significant strengths, fostering a sense of trust among buyers. However, some customers expressed concerns regarding service delays and issues with order accuracy, such as incorrect sizing. Overall, while Diamondere excels in delivering unique and personalized jewelry experiences, addressing operational inconsistencies could further enhance their customer service approach and reputation.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

746 reviews

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow Robert D.
Unfollow Robert D.
Share Review
Report Review

Great Shopping Experience
July 24, 2023

From start to purchase my shopping experience moves with ease. I'm very happy with my purchase. Customer service was prompt and helpful.

Date of experience: July 24, 2023
Virginia
1 review
0 helpful votes
Follow Lucy B.
Unfollow Lucy B.
Share Review
Report Review

Citrine ring
July 19, 2023

I received my ring on time---no problems to report.

Date of experience: July 19, 2023
Mexico
1 review
0 helpful votes
Follow Jake A.
Unfollow Jake A.
Share Review
Report Review

Sapphire Ring
July 19, 2023

Overall i am very pleased with the ring and intend to order again in the near future.

Date of experience: July 18, 2023
Virginia
1 review
0 helpful votes
Follow Greg T.
Unfollow Greg T.
Share Review
Report Review

Customized ring!
July 15, 2023

Loved working with the folks at Diamondere. They customized a setting for an anniversary gift. It looks amazing!

Date of experience: July 15, 2023
Massachusetts
1 review
0 helpful votes
Follow Caroline P.
Unfollow Caroline P.
Share Review
Report Review

Good Customer Service
July 15, 2023

A very pleasant experience working with the site. Excellent products for a very fair price!

Date of experience: July 15, 2023
New York
1 review
0 helpful votes
Follow Peter U.
Unfollow Peter U.
Share Review
Report Review

Great customer service!
July 13, 2023

The customer service I received was some of the best I've ever had with any company!

Date of experience: July 13, 2023
Arizona
1 review
0 helpful votes
Follow Brett L.
Unfollow Brett L.
Share Review
Report Review

This is a very beautiful engagement ring. I was a bit skeptical about ordering an engagement ring online. However, when I received the custom made ring through Diamondere, it was above my expectations. It's a very beautiful ring.

Date of experience: July 13, 2023
New York
1 review
0 helpful votes
Follow Ronald G.
Unfollow Ronald G.
Share Review
Report Review

Exceptionally exquisite
July 13, 2023

The setting on this ring is so beautiful, everyone who noticed it loved it. And the stone that I chose… a blue topaz, is such high quality it's just beautiful to look at. The stone is so bright and clear that it almost looks like it emits light, but it's just the quality and the clarity that stands out so well. I'm sure I will buy more jewelry in the future.

Date of experience: July 13, 2023
Utah
1 review
0 helpful votes
Follow Brandon H.
Unfollow Brandon H.
Share Review
Report Review

Gina's engagement ring
July 9, 2023

Meghan was phenomenal and very pleasant to work with. She helped educate me and made several alterations to craft a perfect ring for us. Gina said yes! She loves it, thank you Meghan!

Date of experience: July 9, 2023
Pennsylvania
1 review
0 helpful votes
Follow T H.
Unfollow T H.
Share Review
Report Review

5 Star
July 8, 2023

Very receptive customer service and great jewelry!

Date of experience: July 8, 2023
Texas
1 review
0 helpful votes
Follow Blanca K.
Unfollow Blanca K.
Share Review
Report Review

Smooth sailing
July 8, 2023

The whole process was easier than I thought it would be. The ring is beautiful and fit perfectly.

Date of experience: July 8, 2023
Singapore
1 review
0 helpful votes
Follow Radzi V.
Unfollow Radzi V.
Share Review
Report Review

Magnificent piece
July 7, 2023

It was more than what i hoped for. Beautiful piece. Responsive customer service too. Worth every penny.

Date of experience: July 7, 2023
Malaysia
1 review
0 helpful votes
Follow Eddie P.
Unfollow Eddie P.
Share Review
Report Review

Great Emerald Ring
June 22, 2023

Although delivery a bit hassle, everything else is good.

Date of experience: June 21, 2023
Missouri
1 review
0 helpful votes
Follow Josh C.
Unfollow Josh C.
Share Review
Report Review

Money well spent
June 17, 2023

Great customer service. Fast delivery. Nothing was a hassle. Quality and look of the ring turned out great.

Date of experience: June 17, 2023
Saudi Arabia
2 reviews
0 helpful votes
Follow bader T.
Unfollow bader T.
Share Review
Report Review

Good
June 9, 2023

Good product im happy with my purchase. Very helpful customer service.

Date of experience: June 9, 2023
Wisconsin
1 review
0 helpful votes
Follow Virginia P.
Unfollow Virginia P.
Share Review
Report Review

Makes me happy
June 8, 2023

My experience with Diamondere customer service was very responsive and very collaborative. My order arrived on the day specified and I felt valued as a customer. I do love my ring and it makes me happy every time I see it on my finger. I would give 5 stars except that I did not find the band on the ring to look quite like the picture. A bit thinner with less contouring than expected. The stone is very very pretty though, the engraving is as ordered and overall the experience was a very positive one.

Date of experience: June 7, 2023
Arizona
1 review
0 helpful votes
Follow Ken L.
Unfollow Ken L.
Share Review
Report Review

Good company.
June 7, 2023

Excellent customer service with rapid responses.
The ring itself was a tad bit smaller than I had envisioned, but that one is on me.

Date of experience: June 7, 2023
California
2 reviews
0 helpful votes
Follow Robert M.
Unfollow Robert M.
Share Review
Report Review

Custom Aria
May 2, 2023

Ordered the Aria with a width of 6mm and increased stone size to match. The ring is beautiful and came in on time, one little hiccup was late notice of shipping, but it was actually shipped on time. So it was not a big deal.

Date of experience: May 2, 2023
North Carolina
1 review
0 helpful votes
Follow Daisy T.
Unfollow Daisy T.
Share Review
Report Review

Perfect!
April 24, 2023

Had a very easy and smooth experience with Diamondère. The ring is gorgeous and was in safe packaging. Loved the interactions as well. Definitely will recommend to more people.

Date of experience: April 24, 2023
Canada
1 review
0 helpful votes
Follow Desirae W.
Unfollow Desirae W.
Share Review
Report Review

Black gold failed completely
May 21, 2023

Black gold started to scratch and wear off on the first day. Have to send to a jeweller to be converted to white gold

Date of experience: April 21, 2023