DHL e CommerceReviews 867

Bought something online and the seller sent it with DHL. After being given a delivery slot and having received a notification email that my parcel was on route nobody showed up to deliver it. The tracking page said they could't locate my address which is ridiculous since my house is on a main road and the from door had a clearly visible, large number on it.
The following day I received another email notification claiming my parcel would be delivered in the next 15 minutes, to ensure the driver doesn't miss me again I sat in front of my house reading a book while waiting for an hour, nobody showed up.
I was home all day on both days and delivery was never attempted. Horrible "service".

These people are the fukicking worst l. Held my manifold and downpipe for over 11 days i paid for 1-3 day shipping. Sent them out for delivery not together and had to wait an extra day to get the complete set. Also i had to pay some bull$#*! fees for importing taxes. This was by far the worst experience i ever had ordering something. If you can do bot use these guys because they seriously suck and suck miney from you for no reason. If i could give them negative stars i would.

Most incompetent delivery service we have ever dealt with. Provided DHL with all the necessary information for our international package to go through customs, they verified that they received the information and then "accidentally" returned it to the shipper in Hong Kong. They tried to stop it when I complained but did not follow through and the package was returned to the shipper. They then said that we would have to pay to have it shipped again and if we wanted a refund on the first shipping charges, we would have to have the shipper file a claim which could take 2 or more weeks. All this time waiting for products and losing customer sales because DHL can't get their act together. STAY AS FAR AWAY FROM DHL AS YOU CAN!

@DHLexpress has delivered two of my shipments to the wrong address, fraudulently signed my name and misspelled it, and the merchandise has disappeared. After contacting them 6 times I finally got an email telling me that they did everything right and both shipments were delivered to the right GPS location. A couple of the CSA's said that they are being flooded with calls because there are so many new hires and drivers and that training is lacking. They also said not to expect anyone to call me back about the case, because the call back policy can't be followed due to the number of claims. Worse yet, I have lost the money I paid for the merchandise and the shipment. Since the shipper used their account, DHL CSA said that the shipper has to file the claim, however in Hong Kong, they are being told that I have to file the claim. So I am caught in a loop and out a lot of money. What an incompetent and customer unfriendly organization they have become.

I was expecting a package and received a text message with the expected time. I was at home all day, never saw a DHL van, but I received a text stating "tried to deliver, customer was not home." The same thing happened the next day! I ended up having to schedule a pick up, and the nearest location was not close to me. I called customer service both times and the problem still occurred again. I believe their drivers put "attempted to deliver" in the system, but are NOT actually delivering packages. I waived the signature and no package or delivery attempt notice was at my door. So ridiculous!

I am very disappointed with this service. Things arrived without a box, just in a package ( although the box is paid for)! Segodnya on the website says that the delivery attempt is not successful, but to me nobody came and I was not notified about what is shipping today! The courier didn't arrive but on the back of the notification as if they were trying! You deliver for $ 50 a month! Have a conscience! For $ 2, I would get the same thing! Logistics is disgusting! Disrespectful attitude to customers! Terrible service! I will no longer use your service and I will not recommend it to anyone

I am simply disgusted. My goods have arrived on Monday and are still stuck at customs. No updates on the site since the 16th and today it's the 22th. I've paid a high price to make my box to get in Bermuda ASAP and they never noticed to the sender, A. K. A. Me, anything. I've spent all my phone credit to have answers that were extremely vague and useless, since I have provided the consignee email but he received no contact and today no updates again! Furthermore their Bermuda offices are simply ignoring my emails since 3 days! Never seen such a big lack of care with clients! I really hope I won't need their services again in the future.

The guy just gave my package to a random kid on the street and put it as delivered on the system! This people are a joke. Then when u claim they just ignore you as much as they just come up with the same apologies without taking any responsibility! If you really appreciate an average to good service DONT USE DHL!

DHL Plan 1. Set up a business where cheating the customer is not done ad hoc or because of incompetence but as a fully incorporated business principle. By cheating the customer in every possible transaction profit can be gained where other businesses cannot find it. All you have to do is carry it through without ever admitting to it. Deny. Deny. Deny. Gaslighting all the cheated customers effectively. Specifically avoid actually delivering to the customers door whenever possible. Cause the maximum inconvenience to these customers so that they become more willing to pick up at locations of DHL's choosing. Even if only 30% comply one of the main costs to DHL will be massively reduced.