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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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It the beginning I though it was I scum, but I eventually received my order and I'm very happy with the products. I also save lots of money.
Very happy in the end.
I have used Careprost for 2 years and love the product. It works. Normally I pay $12 per bottle with $40 shipping for 6 bottles which last me all year. I got 10 bottles for $20 and free shipping. It came in 3 weeks which is very fast considering it is coming all the way from asia. Thank you so much!
Hi Amber,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Good customer protection and excellent prices. Large selection of goods of good quality. I'm very happy to buy again and again
Hi Michal,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
They take your money never get your product. Never answer the emails or messages. Cannot speak to anyone. They say they shipped your product and you find out it was never shipped. I am turning them over to attorney general and better business bureau
Hi Marcia,
We are sorry to hear about your experience. We tracked the order and indeed there was no shipping information found in the tracking site. For this case, we suggest that you file a dispute so that we can assist you in getting a resolution.
Please open this link to get you started in filing a dispute on this order: http://www.dhgate.com/myaccount/refund/refundafter.do?act=newAgreementFromTrader&rfxid=ff80808159a7d500015a10952f284624
You may select "invalid tracking number" as your dispute reason so that we can investigate on this transaction. Once the dispute is filed, the seller is given 5 days to resolve the issue. If the merchant will not solve the issue until the 5th day since the dispute was filed, please contact us back so that we can assist you in escalating the case to our Resolution Center. Once proven that the seller did not ship the order, you will get your money back and the merchant will be punished.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
I HAD BEEN FIGHTING FOR MY MONEY FOR THE LAST WEEK MANY REFURN HANGING NOTHING HAD BEEN DONE FOR ME, STOLEN MY MONEY, HORRIBLE SERVICE, I AM VRY UPSET AND THEY WOULDNT EVEN CARE, THEY WOULDNT EVEN GIVE ME MY MONEY BACK... DO NOT BUY FROM THIS PEOPLE I WILL KEEP POSTING IT EVERYWHERE I CAN, I AM THINKING ON REPORTING THEM TO FRAUD
Hi Dioneli,
We understand the importance in getting a resolution on this issue. We've checked here and you have requested for mediation on 2017-03-23. Our Resolution Center is currently finalizing the dispute resolution, mediation process takes 10-15 working days. As soon as the resolution is finalized, you will surely be contacted by the analyst. Please check both your personal and DHgate inbox for the updates.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
If you want to return, you'll be stuck in an online version of a phone tree loop. IMPOSSIBLE to get to them. Buyer guarantee is just a marketing ploy. Product was complete garbage.
Hi M!
We checked your order here and we can see that you have completed your order so the payment has been released to the seller even if you still have complaints with it.
Since you are not satisfied with the item you received, please open an after-sale. Please make sure to use a computer for you to upload the evidences and submit the dispute successfully.
1) Log-in to your DHgate account. Click "My DHgate" on the upper right corner.
2) Click "Completed.
3) Find the order number.
4) Click "Open an After Sale Dispute".
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I am not happy at all with DHgate policies they look after there sellers more than there buying customers. I ordered an item and not received it. When I finally contacted the seller had no response at all. Then finally after several attempts DHgate intervened. They where no help at all all they kept repeating, to track item. My response was yes I have tracked the item and as far as the mail service is concerned it was delivered. But I have not received the item what can we do?
The seller offered a refund of $0.01, This I found very insulting. So I opened a dispute. This went on for a few weeks and was very very frustrating. All DHgate would say was to track item, with no intervention with seller at all.
Today I received an email from DHgate that it has been resolved. Ha Ha Ha. I have not received a refund or the item in question, so how on earth has this been resolved. If you order from DHgate, my advice is order at your own risk and pray you receive your item, if not kiss your money good by.!
Hi Herc!
We are sorry for the experience you had with your order. We checked on it and we noticed that the last update the analyst had indicated was that they sent you an email. Please respond to the analyst's email and inform them on what happened with the complaint you have raised with the local post. That way, they can reach a resolution to your dispute.
You can also send them an email to [email protected]
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Samantha
Customer Service Center
DHgate.com
It was a good experience. I liked shopping here. I got good products. Dhgate is the best. I love dhgate. The shipping was fast. It was a good experience.
Hi Nick,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I ordered a pair of soccer boots for my son
After about 8 messages I still have not received them nearly 3 months later. I'm still waiting for a response from them for my refund now. Will I have to wait another 6 months for that? Bloody terrible!
Hi Amy!
In this case, you can wait for March 24 so you can request for DHgate Mediation instead. This will be handled by our Resolution Center so they can contact the seller for you and help you resolve the issue. Please keep posted on your DHgate Inbox for updates.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
IF YOUR LOOKING FOR RETURN OR REFUND. YOU WILL NOT GET IT. THE SELLER OR THE CHAT REPRESENTATIVE WILL NOT HELP YOU. THEY RATHER YOU PICK SOMETHING ELSE. SO SAVE YOUR MONEY. NO ONE WILL HELP YOU. AND YOU CAN EVEN TALK TO A REAL PERSON.
Hi Fred,
We understand the importance in getting a resolution on this issue. We've checked here and the item was successfully delivered to a parcel locker at 2:06 pm on March 20,2017 in SACRAMENTO, CA 95834. We've pulled up your communication with the seller and you have mentioned that you were not satisfied with the shipping time.
In this order, you selected Epacket as the courier which takes 7-23 days for delivery. All the shipping couriers available for this item when you placed the order were indicated in the item page as well as the shipping time. You agreed on the shipping time when you paid the item. The item was delivered within the shipping time stipulated since the parcel was shipped on 2017-03-04.
If you have other issues with the item, you may proceed in filing a dispute. Please open this link to get you started in doing so: http://www.dhgate.com/myaccount/refund/refundafter.do?act=newAgreementFromTrader&rfxid=ff8080815a7ee949015a8b5830f63a4a
Once the dispute is filed, the seller is given 5 days to resolve the issue. If you will not reach an agreement with the seller until the 5th day since the dispute was filed, please contact us back so that we can assist you further.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
Stole my money after charging and confirming payment, then immediately cancelled order. Emailed their team with no response or any explanation however they respond on these review sites! Blamed it on me saying I didn't do the verification process, that doesn't exist or wasn't asked of me! But they still took $240 of my money! On a 3rd party site, they claim they gave me a refund. WHERE? Why do I not have communication stating this or the money to show? I will tell everyone not to use this site or trust them with your money.
Hi Chantell,
We understand you must be frustrated with what happened on your transaction. We've checked this order and this was cancelled since it did not pass the verification process. We just to let you know that DHgate cannot verify if a transaction does not happen yet since we do not have your payment details yet.
Since DHgate is a website based in China, we have implemented strict payment procedures to ensure that the one using the card is the primary cardholder.
A refund for the amount of $238.28 was completed in our system on 2017-03-18 and this was returned on the same card account you've used to pay for the order. This will reflect in your account after 10-15 working days depending on your bank's refund process.
For your future reference, always do a research about the policies of the company you're buying first. You can check the complete details about our policies on our help pages through this link: http://help.dhgate.com/help/buyerhelpen.php#pu1403-helptop-center
We respect your decision, at the same time, the order was cancelled since the purchaser wasn't able to verify the transaction.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Customer Service Center
DHgate.com
I bought R SIM 11+ from this site, item is good as described on DHgate website, packing was good and delivery time is also short, I got this within 20 days of my order. I was worried that will it work with my softbank and AU phone because some reviews are not good, but when I tried to use with Iphone6 and iphone 6s, it worked good, phone is unlocked as factory unlocked. The seller is also very good, he compensate me for my previous order, he is trustable seller.
Hi Naveen!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
Absolute SCAM website! I would advise people not to go near this website! No item received... no reliable tracking system... no customer service... and no refund!
Hi Ms. K!
We checked and tracked your order but there are no information found from the tracking number provided by the seller. In this case, you can proceed in opening a dispute to request for a refund.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I'm currently trying to get my money back from DHgate the dress I ordered look horrible I'm very Disppointed and feel like I'm left hanging.It should not be hard.If I'm not satisfied DHgates should take responsibility after all this their web site. DHgate should only deal with reliable seller's. I'M LEFT WITH NO MONEY BACK AND A HORRIBLE MADE DRESS! (I'M VERY DISSATISFIED!)
Hi Lasandra,
We understand the importance in getting a resolution on this issue. Please use a computer when filing a dispute and google chrome as your web browser. Evidences should be under 5MB. If the issue still persists, please contact us back so that we can assist you further and give us your dispute proposal, resolution and evidences.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
Tres bon service, livraison tres rapide et prix vraiment concurentiel, L: article commandé etait vraiment de tres bonne qualité, je recommande DHgate.
Hi Karine,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
This place is a joke. They dont reply to any emails or any form of contact, they email me 3 months after I ordered saying my order will arrive in 110 days...
Called my visa to have the charge disputed... wish I would have rodered from amazon. Would have received the product in 2 days for $10 more...
Hi Roger,
We are sorry to hear about your experience. We've tracked this order and the parcel arrived at the destination post in your country on 2017-01-27 21:42. Here is the link for the tracking result: http://www.17track.net/en/track?nums=RF428348074SG
We suggest that you contact your post office and ask them about the delivery of this parcel RF428348074SG since they are in charge for it right now. For the meantime, we will also file a dispute for you for a refund.
Once the dispute is filed, the seller is given 5 days to resolve the issue. If the merchant will not resolve the issue until the 5th day since the dispute was filed, please contact us back so that we can assist you in escalating the case to our Resolution Center.
Once proven by our team that you did not get your order, you will get your money back.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
They help me in every level of buying, and very good costumer service, the best way between seller and buyer
Hi Reza,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I love this site! I bought a Kylie Jenner lipkit for only about $6 and a super nice dab rig for about $30 keep up the amazing deals please please pleaseee.
Hi Janie,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I purchased a wig and returned it because it was not as described. I negotiated with the seller and the seller agreed to a full refund of the cost of wig and shipping. I received delivery confirmation from the shipping company and tracked the package online. The seller (yuanhaibowig) has received the wig but has not confirmed receipt on your website in order to release my refund. Instead the seller emailed me and is refusing to refund the cost and is making obscure accusations to try to keep my money. This is the most deceptive business practices I have ever encountered. Ive uploaded several pics and all necessary documentation and tracking info to prove that the seller has the returned item. I emailed dhgate twice to intervene and I have not heard back. Extremely poor customer service. The wig cap was too small, poor quality, the hair was not full and as a result you could see the cap in between the hairs. None of this was my fault or my doing and the seller must honor the agreement he made to refund the cost of the wig and shipping. This seller is very dishonest and Im still waiting for my refund. This is the worse shopping experience I've ever encountered. I will never buy from yuanhaibowig again.
Hi Shira!
We do understand how upsetting this must be, we'll be here to help. Please provide us the photo of the shipping label and shipping receipt. That way, we can forward this to our Resolution Center so they can contact the seller to confirm the delivery.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I have send 20 emails at least to your so call analyst! Your analyst is by far so POOR he can not understand a single statement, keep coming with a fake tracking your seller submit and this tracking my order was sent the 16 of february and i made my order the 22 of february: Here the link so all the worls will see the fake tracking from a PREVIOUS order and that your so called analys is STUPID and IDIOT has hell because did not see dates DO NOT MATCH and it is OBVIOUS seller is a THIEF here the link to follow the fake tracking from a PREVIOUS order NEVEr deliveres and SEIZED by CUSTOMS: http://www.dhl.com/en/express/tracking.html?AWB=*******296&brand=DHL
Hi Nathalie!
We're sorry to hear about your experience. As we checked your order here, you have just requested for DHgate Mediation on March 13. There will be a time given to you and the seller to provide evidences. After the submission of evidences, this will be arbitrated by an analyst. Once a decision is reached, you will surely be notified in your DHgate inbox.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
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Hi Georgia!
We tracked your order and there are no information found from the tracking number provided by the seller. In this case, you can proceed in opening a dispute to request for a full refund.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com