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DHgate

3.2

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
639
value
620
shipping
628
returns
507
quality
582

We monitor reviews for authenticity

NL
1 review
1 helpful vote
Follow Ron O.
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A fine site where beautiful products for sale.
With the warranty if something goes wrong you get your money back!
Recommended

Date of experience: July 28, 2014
Greece
1 review
1 helpful vote
Follow Kon s.
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Το βασικό πρόβλημα σας, είναι ότι έχετε πάρα πολλά εμπορεύματα και πωλητές, και το σύστημα του κεντρικού υπολογιστή σας, δεν μπορεί με ευκολία να τα διαχειριστεί. Αποτέλεσμα, να αργούν να ανοίξουν οι σελίδες και αυτό κουράζει. Σε σπρώχνει να μην ξανά μπεις στο σίτε.

Date of experience: July 28, 2014
Louisiana
1 review
1 helpful vote
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I had a terrible experience and will never use DH Gate again. I ordered a bridesmaid dress for a wedding and it did not arrive during the timeframe promised. I contacted DH Gate and the seller for assistance and received horrible customer service and no solutions. I ended up having to order another dress since this one did not arrive. It finally came a week after the wedding. I have since been trying to find a way to return for a full refund. This still does not compensate me for having to rush another dress, nor all the wasted time and stress.

Date of experience: July 28, 2014
Florida
1 review
1 helpful vote
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Order#201406
July 31, 2014

Order#*******. My experience is very bad of shopping with DHgate. I placed an order for a mens jacket on july 1st and I have not recieved anything yet, I sent a query to your customer service and they said they are sending a new shipment as previous one cannot be tracked. I have not recieved anything again. Please check and refund me the money if you cannot ship.

Date of experience: July 28, 2014
Florida
2 reviews
1 helpful vote
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Price is great
July 31, 2014

Price is great. Quality is inconsistant and some cigars that did not work. No contact phone number for DHgate or anything to discuss issues.

Date of experience: July 28, 2014
Washington
1 review
1 helpful vote
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My only wish is that it was a little easier to track. There is no estimated arrival date.
If you could add "ETA" it would be helpful.

Date of experience: July 28, 2014
California
1 review
1 helpful vote
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Awful product!
July 31, 2014

Awful product! The people were really nice and responsive, but the dress looks awful and arrived late and only after I followed up regarding there being no tracking info. My friend also ordered an elaborate fancy dress that she didn't like. She said they had gotten the color wrong. I ordered a petticoat and was ok with that, so I think it might be ok for small simple things, but not special items.

Date of experience: July 28, 2014
Illinois
1 review
1 helpful vote
Follow Jo F.
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Dress was just as the picture looked. Good quality and fast delivery. Would order again.

Date of experience: July 28, 2014
New Jersey
1 review
1 helpful vote
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Did not meet my expectations
July 31, 2014

Did not meet my expectations. Return policy not user friendly. Will not recommend your company and will tell others on the web the same.

Date of experience: July 28, 2014
Ireland
1 review
1 helpful vote
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Dhgate.com is ok, I love everything only the delivery period it's very long and even forget you ordered some stuff

Date of experience: July 28, 2014
New York
1 review
1 helpful vote
Follow Whitney S.
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I have had one very negative experience when a dress I ordered was not even sent to me but I course the money was taken from my account the day I ordered it. Then I ordered another dress and it was supposed to be here on one date and it didn't come until after that and I needed that dress for a wedding. I'm very disappointed here.

Date of experience: July 28, 2014
Texas
1 review
1 helpful vote
Follow Anindya M.
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I m very satisfied with the quality nd price. Everything was beyond my expectation.

Date of experience: July 28, 2014
Maryland
1 review
1 helpful vote
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I ordered a wig and received it a day later that I anticipated. However, I was satisfied with my latest item (wig).

Date of experience: July 28, 2014
Indiana
1 review
1 helpful vote
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The item was well made, but much too small to fit an ankle as advertised. This would be better suited for a wrist.

Date of experience: July 28, 2014
Colombia
1 review
1 helpful vote
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I have made several purchases and orders and the attention and service are excellent so far, Thanks

Date of experience: July 28, 2014
Washington
1 review
1 helpful vote
Follow kimberly p.
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Terrible
July 31, 2014

Terrible. Would never recommend you to anyone! I disputed my purchase because it was not the item advertised in sellers photo and provided evidence 3 different times with no response and then my payment was issued to seller stating that I was satisfied with my purchase which couldn't be further from truth!

Date of experience: July 28, 2014
Colorado
1 review
1 helpful vote
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The experience was perfect I like the guitar. It came to me in the USA within two weeks.

Date of experience: July 28, 2014
Germany
1 review
1 helpful vote
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Very bad, I sent an email requesting action, got an email that it will be investigated. Since then I did not get anything.
Will never buy again from DHGATE and their sellers

Date of experience: July 28, 2014
California
1 review
1 helpful vote
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Not satisfied, because i even call direct China DHgate, look my order I only need new CD DS150E was damage in shipping from company that I purchase software, but no body respond, I'm very disappointed,
Bob

Date of experience: July 28, 2014
Brazil
1 review
1 helpful vote
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There was only one case of very bad quality. And now, recently purchased a handset that does not heat. But, in general, the sessions have been very good.

Date of experience: July 28, 2014