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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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I Ordered and Paid for a Leupold Scope. It Never Arrived, It could not be Tracked.
I am going back to ordering from Hong Kong from now on.
They are more Honest. David McDonald
Worst experience shoping online, the product arrive to my house a week late, in appalling conditions, broken box, damaged product, and i'm thinking the product sent to me by the seller is a imitation because i bought a mouse that should be recognized by the official software provider, which is not recognized as an official product, besides missing some components of the package offered, as are some stickers and manuals which were not coming into the box. Send nearly a week ago Message to the seller for a response before requesting a refund, but he did not answer, so I had to use the site system to apply for a refund agreement, which is not even present.
I am not having any luck with DHgate or their customer service. I have an open after sale dispute with the company I bought my wedding dress from. It has almost been a month and I haven't even heard anything back from them. My wedding dress was a complete disaster from packing my wedding dress in a small bag, to not having it custom made, to not having the right straps or beading on the dress when it was sent to me, to the very LARGE tear in the underlining of the dress. Everything was wrong with my dress. Only thing that saved it was the extra $100 I dished out to my awesome seamstress who fixed it all! Highly recommend to find your wedding dress somewhere else! Communication was not professional and the people are not native to the English language. Trying to ask questions took 3 or 4 times in simple sentences. Good luck to any brave soul who decides to order a dress from DHgate.
Love DHgate... Last order/products is still shedding
The bags I purchased arrived in time. Properly packed and delivered
The site appearance is not great i am unable to make purchases as i cannot research the products due tothe site not showing all the pictures and products clearly, the site is a bit jumbled for some reason it was a great site before it started to show defects in the website code
I am so disappointed in the quality of the dress I ordered from dhgate the dress has so many flaws. One star is even too much. I would definitely never recommend thiswWeb to anyone ever.
Wonderful experience with most sellers, well some are a little bit on the negative side, but all always ends well
Product is not switch on & not working. You have cheated me. I never purchase anything until you clear my problem.
Advertising goods when you don’t have them in stock! Very Poor
Pieces on the items would not disassemble like they were supposed to. These items are nothing but trash.
Good sale but postage is very slow.
Delivery time in today's world should be 2-3 days
This was the second order from DHgate. My first, the dress was beautiful but the color was not what I expected or ordered. This order, I got exactly what I ordered.
I rate it a zero. The check out was not without problems and after 7 weeks I still have not received the items I PAID for!
NOT HAPPY STILL WAITING FOR MY REFUND FROM LAST PURCHASE WHICH I DIDN, T GET BECAUSE OF YOUR STUFF UP. CAN THE REFUND GO TOWARDS THIS PURCHASE YOU OWE ME $150,48 US IF NOT PLEASE CANCELL MY ORDER.
My experience was good overall. However, the only problem I had was that the seller did not send an invoice with my product and it cost me triple the amount to clear it in my country. Delivery time was quick and on time and the product came exactly as it was displayed.
So far all is well, but I still have not received the products I bought.
I will never buy from this site again. The dress does not fit and sits like a bag on me, even after paying for custom sizing. I asked for a refund and got given the run around and told I would be given $20 back. What a joke. I am going to tell everyone I know not to buy from this site. Customer service is appalling. I would encourage anyone to buy locally rather than this sham of a company with poor dress making skills. You think it is cheaper than butting in your own country until you get a dress you can't even wear. Never again! Very angry!
DHGate was easy to work with, and I readily found what I was looking for. However, the product delivered did not meet my expectation, so I would have liked DHGate to be more discerning with their manufacturers and product sellers.
I know that problems sometimes affect shipping times. I have been waiting on my first order for about 2 months. I have received my second order before I have my first!... I know this is a seller issue and DHgate did notify me of the delay.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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