DHgateReviews 6,945

I returned it the miner ord. N. *******
Now Give back the money
Where did you send my money and how you have them sent?
Given me a copy of the repayment of a bank CRO
Or copy it as an evidence
Because I money I did not have

To write that you have sent me the money back you have to have any proof of return within one day

Otherwise I write to the police:

Zhongguancun Police Station
Cina
Beijing, Haidian
Zhongguancun South 3rd St
中关村南三街甲17号
Zhongguancun Police Station
CinaBeijing, HaidianZhongguancun South 3rd St中关村南三街甲17号

86 10 6261 0101
But it will be only the first step then the police in all of China at a time
And I stop only when I have my money back

I have multiple credit cards and use specific ones for specific charges. Used only one card for this website and after 2 transactions received an alert of fraudulent charges on the same card. On some things, the prices are cheap if your willing to go through the hassle of monitoring your accounts and disputing charges you did not do.

DHGate is good. I ordered 7 items from different seller. 4 items are blocked by customs. I get refund from DHGate also got 5$ in my DHMoney. To get refund, you need to wait some days. It will not happen immediately also when the seller update the tracking details, it will take nearly 2 to 7 days to see tracking information. My advice don't purchase anything which is banned in your country. Otherwise you should be in trouble. Government is watching you when you purchase something from abroad.

I ordered a dress (in early March) for my engagement party I paid $40 express post to get it here in time of the party (late March) the seller insured me it would get here in time early April it arrived I opened the package this dress was horrible! It had oil marks all over it! I sent it back the next day it is mid May and I still haven't got my money back... I've been massaging the seller but no reply... don't buy from here you will be disappointed

Just to give you an idea about my DHgate.com shopping experience, the following is my last email communication attempt with the company. What a nightmare!

I have not heard back from you for quite some time now, so I assume that you have decided to ignore my messages.

Is it DHgate.com policy to be deceive their customers? Just a reminder, this is the communication I received from you prior to returning the dress. "Remark gift just to make sure it can pass the customs easily. We can't pay the shipping fee in your local place from our account. You can pay it first. I will apply for you after we get the return". This makes you liar since you are now unwilling to refund the shipping charges.

Congratulations, this was officially the worst shopping experience I have ever had. I will be sure to spread the word about this to as many people as possible by writing a blog post and negative reviews about your company.

The seller did not make my gown as described in the picture and one sleeve was shorter than the other. I requested a refund and for seller to pay for retun shipping since the item was not as described. Seller refused even after I sent in pictures. I filed a dispute and dhgate requested I pay for return shipping and they would reimburse the shipping cost if I provide proof of payment and tracking. I provided proof of payment and tracking. The dhgate representative Sophia refunded shipping on a dhgate credit. I paid 63.00 in return shipping and the dhgate representative Never stated in our communication that the refund would be applied as a dhgate credit. It has been 2 weeks where I requested her to refund back to me and she has stopped responding to my request. If no stars was an option I would choose it!

I have never dealt with this level of incompetence in my life. The customer service chat line is just agents sending templates about how they are sorry and understand your frustration.
I went as far as calling my bank to supply them with an "authorization #" then they wanted a photo of both sides of my credit card. In the end I refused and it cost me both sides of the foreign transaction fee, but their customer service "felt my pain" they are a joke and I was an idiot to deal with them.
I am stupid but not that stupid! Save yourself the aggravation, the adage if a deal sounds too good to be true applies here.
Also avoid Atco Company seller ID Suya******* complete scam artist and liar. I have reported him/her but I very much doubt it will be followed up on.
I am back with Amazon but avoiding any Chinese shipped items. This is not prejudicial I have lived in China one of the most corrupt countries in the world and I have been to 44 so far.

I ordered wedding dress. It was sent to US instead UK. I agreed with seller to refund my money into my dhgate account, because my old bank account was closed one month ago. I contact dhgate explaining them situation as well. They are claiming now that my money should be on my ALREADY CLOSED BANK ACCOUNT. Even if I sent them prove from the bank showing that money were never received. I showed them massage conversation with seller and online team- which never updated them with all information. I am asking - how can you sent money when I did not agreed on it, when I explained that account was already closed?! Even if I sent them prove from bank and seller?! Never ever do not order from this company. They are not contacting me now and do not want to admit it was their fault. Really do not waist your time and money,... ooo yes- my seller had 94% good review- so how come? ;) Its not like that dhgate should check them? So not even a seller its just a company.And of course I did contact with Honey- very nice over here, really- not helpful.

I ordered a dress from this site for my wedding reception, when it arrived it looked nothing like what the photo had looked like, the dress looked like it had been sewed together by a 12 year old was the wrong size, not to mention loose in the front but wouldn't zip up in the back and it was an awful looking mess, something like a badly seen fairy dress you could get from a $2 shop, was extremely disappointing and thank god my wedding is not for a couple of months or I would have been screwed, DO NOT PURCHASE FROM THIS SITE!

I beg you not to purchase anything from this company. I recently purchased a dress from them for my sister's wedding. I saw a really beautiful dress that they said they would replicate. I gave them my measurements and paid about $150. When the dress arrived, it looked nothing like the photographs and it was unwearable. It was unflattering and made me look like a cup cake. They added an extra layer of fluff or chiffon in the dress that was obviously not in the original photograph, making it huge all over. I am not a big person but it made me look about 50 pounds heavier. It was awful.

I went on the DH Gate website to request a refund. On the refund page it told me that I had a certain amount of time left to get it in. It even counted down for me. So I did what I had to do to get my "evidence photographs" into DH Gate before the countdown stopped. I got a follow up message telling me they needed the evidence again, and I had a few more days to get it in. I did what they requested. I get a follow up email from someone at the company and they told me that I exceeded the deadline according to their policy and they would not be refunding my money. Just like that. No acknowledgement of their bad work, no investigation, nothing. I told them that I was misled by their website and requested they at least look into it because I did everything that was requested of me. I got no help.

I believe this company to be fraudulent, and they process unsatisfactory work knowing that there is little someone can do to get their money back, because contact with them is on their terms. There are no phone numbers to call to get a live person. Any time you have that, there is shady stuff going on. I recommend that if you are going to buy a dress online, make sure it is a company you can actually call and verify legitimacy. There is none here. You will get a product, but if you don't like it, and you probably wont then you will most likely be stuck with it.

WORST COMPANY I HAVE EVER PURCHASED FROM! PLEASE DO NOT PURCHASE FROM THEM. ITS JUST GIVING THEM FREE MONEY.!

I had a horrible experience with the seller from this company. I ordered a wedding dress from the seller, was provided an invalid tracking number, and never received my wedding dress. I had to file a dispute to which the seller became even further unreliable, unethical, and rude. I will never ever purchase anything from this company ever again. In the end, I only received an 80% refund from my purchase. I was too tired and frustrated to fight via emails due that this company is in China to argue my full refund. I urge anyone and everyone to not make a purchase from DHgate.

DO NOT USE! I ordered a bulk order of RSIMs to resell in the UK, from a "well established and reputable seller" on DH Gate, the items i received turned out to be fake, as a result i got a lot of angry customers of who i sold onto, my fault for not testing goods.

However the problem came when trying to get my money back, i started the dispute process on DH Gate, on the 03/03/2015@ 10:46am i received a message to say that my refund had been processed please allow 14 days to show on my card.

It is now the 28/04/2015 and nothing has appeared, i have been in contact with DH Gate over 53 (now 54) times via live chat only to be told a report will be raised or that my refund has now been processed.

If you do a scan of the web, you will fine Dh Gate never honours refunds or gives customers back their money.And you can do nothing because they are in China.