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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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I made 3 different purchases with 3 different sellers.
First seller (SHIDASTAR) was great. I received my order very quickly, product was as expected.
Second seller (PROWRUDDER) was good, product as expected but took a little longer, no problem.
Third seller (SAMLI2009) is still an extreme disappointment. They have yet to respond to my inquiry as to where my order is. Now they show that the order was delivered. NO! NOT TRUE, I am still waiting for a helpful response from Samli2009 or DHGate. I desperately need the product that I ordered from them and I am still getting jerked around.
I am at a loss, wondering how I can receive help from somebody/anybody with a slight bit of CUSTOMER SERVICE EMOTION. I feel like the proverbial Redheaded step child.
I do not want put a hold on my payment because I would like stay in good standing with DHGate. Please tell me what I should do.
Sincerely Tim C. - Cougar Defense Products
P.S. they ask if I have a photo I can add. I WOULD LOVE TO HAVE A PHOTO to add.
I love shopping on Dhgate because of the great prices and great sellers. I love the communication with the sellers, thanks DHgate!
Like the title says, DHgate is pretty good. Easy to navigate and order stuff from. Just becareful when picking sellers, and always buy from reputable seller. Their customer service is pretty helpful as well because their live chat is always available.
The quality of the products on this website are top notch and the shipping is fast and FREE! Can't beat it!
The item arrived faster thankni expected and was exactly what I wanted! I was the hit of the party!
Thank you!
Hdgate is a very nice place to shop,
I recomnend it almost 100%
The only bad thing is that the product they send you might come damaged.
I ordered a jersey and it came looking EXCELLENT. I was very happy with the quality and with the quick shipping and will definitely order from this seller again!
I've ordered 4 things in total all received in perfect condition and excellent quality
Very good product, good shipping time and package ok
I am a dropshipper and I usually place many orders in one day on DHgate.
This past few days I am aloud to pay for 1 order, after this any order I pay for, the card is declined. Both my cards are declined! With message "The card shows a large amount of recent activity which may delay processing. Please try later". What you don't want my money?
I contacted my bank and the declines are not even showing on my bank records.
I contacted DHgate at *******@dhgate with no reply or help.
One of the orders I tried to pay for is *******
What I have to do now is use Skrill to pay for my orders. This is a HUGE inconvenience and Skrill fees are VERY EXPENSIVE. I have paid for 100's of orders with this card with absolutely no issues, so what is the problem?
Why am I only allowed one purchase a day?
I hope my issue will be resolved asap so I can remove this negative feedback
I like the site a lot but I didnt like the way my items were packaged, leaving one damaged! Also the time of delivery is another issue... one package still hasnt arrived and the seller stop communicating with me
Hi Rashad,
Thanks for your feedback. You have an option to specify on your order how you like the item to be packed. The sellers can see your specification and are willing to cooperate with your requests. The delivery of the item will depend on the courier that you have selected when making a purchase. If you need the items sooner, we suggest that you use express couriers such as DHL, UPS or FedEx. Please provide the order number for the item that did not arrive yet so that we can check the order details and assist you further.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
High quality kids NFL Le'veon Bell jersey with letters, numbers, and logs stictehed and sewn. Awesome jersey! Fast shipping - received jersey in 11 days from order placement to receipt. Thank you!
Shipping takes a long time and some items aren't the best, but it's an awesome site for getting cheap good stuff.
There are only a handful of reviews here and who knows what percentage of those are fraudulent from DHgate employees. I purchased an item that never arrived and the seller advertised the product would be free if it didn't arrive in 23 days. DHgate did not enforce the guarantee of its seller and the dispute I filed didn't mean a thing. I never had an issue with Alibaba and their customer service has been excellent. I will never buy from from DHgate again after this experience.
Hi Dave,
Once an order is cancelled, you will not be able to leave a review since the merchant will be automatically submitted for punishment. DHgate is the platform for sellers to sell, if the merchant cannot supply the item that was ordered or the tracking number is invalid, these are few of the examples that we issue a refund to the customer. We have honored our Buyer Protection Program since a refund was applied on this transaction. We'll request for a $10 coupon for the inconvenience this has caused you.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
I received my item much sooner then I expected. The hair is very soft and looks to be exactly what I imagined it would be. Remember as a Caucasian woman that gets a full weave done. We must have a invisible part! So be sure whatever color you choose has a part to go with it.
Frequent updates along with fast delivery service...
First, I was skeptical about my order but actually i will love to find more products that my kids and wife want it. I will recommend DHgate.com to everyone
Will purchase again guitar was everything it was said to be amazing
Le site Dhgates me permets d'acheter des produits de qualité avec des garanties.
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Hi Pamela!
We checked your order here and we can see that you have opened a dispute and requested for DHgate Mediation. However. The dispute was closed because you were not able to respond to the analyst's messages regarding your complaint. Your package shows delivered and the analyst offered you a partial refund but there were no replies so the payment has been released. We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***', and then you can contact us again and we will arrange the refund for you. If they dont agree to refund you we cannot operate for you too.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 Or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com