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DHgate

3.2

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
639
value
620
shipping
628
returns
507
quality
582

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Good quality
December 21, 2016

Great service and good quality product will shop again

Date of experience: December 21, 2016
Poland
1 review
0 helpful votes
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Very good service
December 21, 2016

My order in dhgate shipped very fast, arrived in 3 weeks, very good quality and great contact with seller hope soon make more orders

Date of experience: December 21, 2016
Pennsylvania
1 review
0 helpful votes
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Dhgate great sellers and service
December 21, 2016

I'm very happy with the quality of the products and the service on every order that I have placed. I will be a return shopper and will recommend dhgate to friends and family.

Date of experience: December 21, 2016
GB
1 review
0 helpful votes
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Buying Kyrie 2 Basketball Shoes
December 21, 2016

I'm really excited to give my review on this amazing site!

I ordered some Kyrie 2's and I had incredible support concerning how to order items from DHGate, the support team is extremely fast and is always offering advice.

I've never had a problem with DHgate and I couldn't recommend this site anymore to you.

They have items ranging from garage tools to sneakers, it's awesome!

Date of experience: December 21, 2016
California
1 review
0 helpful votes
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I didn't have any issues until I needed to contact customer service about an issue with a seller. The phone line didn't work and the live chat bot was no help at all. Will buy from again but wish it was easier to reach customer service.

Date of experience: December 21, 2016
New York
1 review
0 helpful votes
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DHgate Review
December 21, 2016

Good website. Kind of like a Chinese Ebay with a variety of low-cost good quality items. Items are often fractions of American prices. The only problem is sometimes the sellers are a little hard to communicate with since English is a second language for them. Overall, it's not too difficult to communicate.

Date of experience: December 20, 2016
Georgia
2 reviews
0 helpful votes
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Best glass
December 21, 2016

Quality products delivered to east coast less than 2 weeks.

Date of experience: December 20, 2016
New Jersey
1 review
0 helpful votes
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Great shoe great website I will always order from dhgate

Date of experience: December 20, 2016
Sri Lanka
1 review
0 helpful votes
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It was happy to made my first order on DHgate, Seller review and chat with seller feature is very unique and it was very useful for me to select a good seller. DHgate validate tracking number and responsible for valid tracking number. Other thing is mobile app is superb. Very useful. Multiple Favorite item folder was very useful.

Date of experience: December 20, 2016
Ohio
1 review
0 helpful votes
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Great Experiences
December 20, 2016

DHgate has never given me an issue, some of the sellers shouldnt be on the site but just make sure you read reviews before purchasing. And if you do order something, leave reviews to help others.

Date of experience: December 20, 2016
Mexico
1 review
0 helpful votes
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I'm an active online buyer, mostly i buy sneakers, clothing, gadgets and i am always looking for the best price on every website. Finally i have found DH Gate app and here is everything i am looking with the best prices. Payment protection is great, neved had any issue. 100% reliable.

Date of experience: December 20, 2016
Ohio
1 review
0 helpful votes
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I have bought several items, and was happy with price and quality. But waiting too long for shipping has sent me looking for products in other markets with fast shipping.

Date of experience: December 20, 2016
California
1 review
0 helpful votes
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Awesome
December 23, 2016

This is the first time I ordered from DHGate other than a few minor things I was thrilled with the way things went.

Date of experience: December 20, 2016
Brazil
1 review
0 helpful votes
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Satisfied
December 20, 2016

It was the first purchase received, there are still three requests that have already been released by my country's federal revenue, but we are having problems with order losses.
The communication with the seller was excellent, the order came in perfect condition and I was very pleased with the purchase.

Date of experience: December 20, 2016
RU
1 review
0 helpful votes
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Delightful stickers for manicure
December 20, 2016

Wonderful product. These stickers are perfect! I will buy more. Fast shipping. I recommend this wonderful seller.

Date of experience: December 20, 2016
GB
1 review
0 helpful votes
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Very good
October 7, 2023

It was a very fast and efficient service. Love my goods

Date of experience: December 20, 2016
Sweden
1 review
0 helpful votes
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Earlier than expected
December 20, 2016

Ordered and recieved item in good condition and got it about a month earlier than expected.

Date of experience: December 19, 2016
Texas
1 review
0 helpful votes
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Best site of its kind!
December 20, 2016

I have used all of the different site that are of the same type as DHGate but so far I have had an overall better experience with DHGate. I have had to pay no shipping costs as yet no matter where the package comes from where on other sires you must pay a membership fee for free shipping and/ or even then only some items are free shipping. Other sites dont offer any kind of free shipping and the low cost items are off set by outrageous shipping cost. Most items are processed quickly and hastle free and arrive well ahead of the promised time. All stores are prompt to answer questions about their products and quick to handle your concerns.

Date of experience: December 19, 2016
Texas
1 review
0 helpful votes
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It's okay
December 24, 2016

Sellers don't email you back and some items ordered when you receive it they r not what was shown on the picture.

Date of experience: December 19, 2016
Canada
1 review
0 helpful votes
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I've made several purchases using DH Gate and each experience I have received a products at a low cost, within a very reasonable shipping time. When there has been the occasional discrepancy with an order, the customer service I received was second to none, and I've even received replacement products free of charge. I would recommend anyone to search for some items on DH Gate and make a purchase.

Date of experience: December 19, 2016