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DHgate

3.2

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
639
value
620
shipping
628
returns
507
quality
582

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Variety Like Nowhere Else!
March 1, 2017

My experience with DHgate was very positive. The item I purchased could no be found anywhere else. Not only that, the price was great! When I received what I ordered I was surprised by its quality. Overall a great experience I will shop at DHgate again.

Date of experience: February 28, 2017
Washington
1 review
0 helpful votes
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Best wholesale site great deals
March 1, 2017

Great deals best online website, good quality product, secured shipping, trustful sellers, thousands of products that's good quality for cheap prices.

Date of experience: February 28, 2017
Spain
1 review
0 helpful votes
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SATISFECHO CON MIS COMPRAS.
EN ALGUN CASO HE CONTACTTADO CON LOS VENDEDORES PARA SOLUCIONAR ALGUN TEMA, Y NO TENGO QUEJAS.
SE PODRIAN MEJORAR LOS TIEMPOS DE ENTREGA EN LOS ENVIOS, ULTIMAMENTE ALGO EXTENSOS.

Date of experience: February 28, 2017
GB
1 review
1 helpful vote
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Risky
March 1, 2017

Things I've purchased from sellers aren't always the same as when they Arrive quality style and condition

Date of experience: February 28, 2017
DHgate C. DHgate Rep
over a year old

Hi Lawrence!

Thank you for your feedback! Regarding your concern, you have the option to open a dispute if you are not satisfied with the item you receive. Also, before placing the order, we encourage our buyers to communicate with the seller since they are the supplier.

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com

Canada
1 review
0 helpful votes
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$#*!ing amazing
March 1, 2017

So good girls suck my twinkie price so cheap can't be beat all the girls want my sausage and pickle because of it

Date of experience: February 28, 2017
Bulgaria
1 review
0 helpful votes
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Perfect
March 1, 2017

I ordred may things from DHgate and everything came like in the description. The site has a professional customer service...

Date of experience: February 28, 2017
Brazil
1 review
1 helpful vote
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Excellent
March 1, 2017

DHGate is an aewsome place to buy. High quality, low price, very fast and so many different products! Anything you are looking for, you will find here.

Date of experience: February 28, 2017
DHgate C. DHgate Rep
over a year old

Hi Thiago!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha
Customer Service Center
DHgate.com

New York
1 review
1 helpful vote
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Great site
March 1, 2017

I've had an excellent experience with DHGate. They have a great assortment, amazing prices, and generally ship on time. While my specific shipping situation is usually an item going from China to the US, which can take a while, the products usually arrive within 3-4 weeks, which is within the delivery estimate. I usually buy blown glass products, for 50% the price that they would be at a brick and mortar store in the US. Love DHGate!

Date of experience: February 28, 2017
Georgia
1 review
0 helpful votes
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Love the prices
March 1, 2017

I've been shopping on DH GATE for almost 6 months now. I've bought and received some really awesome items. From makeup to purses. The sellers have been wonderful, answering all my questions and helping me along the way. I will continue to shop on DH GATE.

Date of experience: February 28, 2017
Brazil
1 review
0 helpful votes
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Very satisfied
March 1, 2017

It is with great pleasure that I speak of the professionalism of DH, treats the consumer with great respect.

Date of experience: February 28, 2017
New York
1 review
0 helpful votes
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10 stars
March 1, 2017

Good quality and fast shipping seller will respond fast. Watch are in good condition good quality. And purse I liked it.

Date of experience: February 28, 2017
Brazil
1 review
0 helpful votes
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Show
March 1, 2017

Foi demais, recomendo. Produtos de qualidade, daora, melhor por esse cupom que to ganhando com a opinião que estou dando por aqui. Não sei do que se trata, mas tá massa.

Date of experience: February 28, 2017
Spain
1 review
6 helpful votes
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Seller cts2001 not trusted
March 2, 2017

I buy an emp that does not work. After many negotiations with Mr. Deng Jian Feng I decided to send him back to repair the unit. I sent them to the address given by him and after two months says it has not received and is not responding to my messages. The number tracking confirm that the package reached its destination. Now I'm with the money lost more that 200 dolars. What can i do to get my money back?

Date of experience: February 27, 2017
DHgate C. DHgate Rep
over a year old

Hi Alex!

We checked your order and we can see that this was already closed. Also, there were no disputes opened by the time your order was still active. We want to set proper expectations that this is already beyond our After-sale Policy.

We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***', and then you can contact us again and we will arrange the refund for you.If they dont agree to refund you we cannot operate for you too.

Here's how you can contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "My Orders at the left side of the page.
3) Find the order number.
4) Click the link Message Seller at the top of the order details

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: [email protected]

Regards,
Riane
Customer Service Center
DHgate.com

Delete

New York
1 review
0 helpful votes
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Stay away
March 1, 2017

Product was poor quality- had to pay myself for sending it back! - took 2 months with holidays in china- they don't return my money back- have to deal with my bank myself to refund me. Still don't have my money for the purchase made in December 2016.

Date of experience: February 27, 2017
Ohio
2 reviews
5 helpful votes
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Taken care of
March 1, 2017

Paid for shoes got piece of cardboard with black plastic on it and a shipping label on it no shoes. Refund agreement made.

Date of experience: February 27, 2017
DHgate C. DHgate Rep
over a year old

Hi Janet!

Please proceed in opening a dispute to request for a full refund since you did not receive the item you have paid for.

Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.

If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: [email protected]

Regards,
Riane
Customer Service Center
DHgate.com

Illinois
1 review
0 helpful votes
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I ordered a giant teddy bear for 84$ and i got the confirmation number through email and everything and i got another email saying it couldn't be shipped without my payment. It was asking for another 84 dollars to finish processing. So i just cancelled my order and now i can't get a hold of anyone to get my money back

Date of experience: February 27, 2017
Brazil
1 review
0 helpful votes
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Whatch Mont Blanc
February 28, 2017

Ótimo relógio. Bonito como descrito. Vendedor muito atencioso e muito bomba de negócio. Envio rápido. Estou muito satisfeito.

Date of experience: February 27, 2017
DHgate C. DHgate Rep
over a year old

Hi Osvaldo,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

GB
1 review
0 helpful votes
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DHgate experience
February 28, 2017

All was great from beginning to the end. Easy to find items. Great look of the site. I can recommend this site to make any purchases.

Date of experience: February 27, 2017
California
1 review
0 helpful votes
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I love saving money!
February 28, 2017

Best site ever. I'm always ordering things. Everyone is always nice and dhgate has your back it just takes time but they work as fast as possible to resolve any issues I'm a happy camper.

Date of experience: February 26, 2017
Canada
1 review
2 helpful votes
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Got ripped off
March 1, 2017

I got ripped of by this company. Ordered a silk sheets and got shipped cheap polyester sheets instead. When I reported the issue to the company, i've been given nothing but a run-around and no refund. Avoid them!

Date of experience: February 26, 2017
DHgate C. DHgate Rep
over a year old

Hi Jenn!

We do understand how upsetting this must be, we'll be here to help. We checked your order here and we can see that you have already requested for DHgate Mediation. At the moment, your case is being arbitrated by the analyst assigned to handle your case.

You can contact the analyst for more updates on your dispute at [email protected] and use your order number as the subject.

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: [email protected].

Regards,
Riane
Customer Service Center
DHgate.com