Designer OpticsReviews 485

Well I needed a new pair of eyeglasses and had been looking online and found designer optics. Thought to myself that they had some good prices on eye wear so I went ahead and order a pair of Versace 1257 on 2/6/2021. It came on 12th which i had no problem with due to it being covid and all so I understand if the mail was slow. I was excited to have me a pair of authentic Versace eyeglass but when I open my package to my surprise it came in a plastic bag (picture). I have email them (with pictures) stating my problem but they kept emailing me back stating that all there glasses are "100% authentic, brand new, with the original packaging" and "All our products come with the original case and cloth." But yet no one can answer why mine came in a plastic bag? Seem like this website just want you to buy there products but once you get it and have a problem good luck with customer service! I'm very unhappy with there customer service and won't be buying from them again or any of my friends or family! A company is build on there customer service and this place has very little of that. The sad thing is I also ordered a pair of prada 2 days after I ordered the Versace. If I knew my eyeglass was going to come in a plastic bag then I wouldn't bought the second pair.

UPDATE: An hour after I place this review i received another email from them ( seem like a different person) and they stated that it must have been an error with there warehouse since all of there frames come with original case, cloth and authenticity card. They will be shipping me a original case, cloth and authenticity paper within 1 or 2 days so I will adjust my review once I receive the case and etc.

I absolutely love, love, love my new Gucci aviator sunglasses!
I was super apprehensive about ordering prescription sunglasses on-line but Bitsy was very knowledgeable and extremely patient. I highly recommend Designer Optics; I am a customer for life!

Support,

I need your help. I thought we had a deal. I paid you for frames and delivery for glasses-frames. Your website said you had these in stock. That's why I ordered these last Thursday 2/11/21. I paid roughly $30 for next day delivery.

It is now 2/16/21 and as I understand it the frames are on backorder. I have not given any expected delivery date. These are discontinued frames. If you don't have them in stock now I would be surprised if you will be able to get them now. At what point do I get my money back or confirmation that the order is processed?

In either case I should be reimbursed for the next day delivery payment you charged me.

I called your number at *******407 and was told I was caller number 6 and should expect a 40 minute hold time. Hmmm?

I am quite frustrated. I'm surprised your reviews were as good as they were.

Now I am caller number 3 with an estimated 30 minute hold time. Makes no sense…. Unless you only have one person fielding calls.

I would not recommend to any to purchase from you. You mistrepresented your stock. You charged me for next day delivery and did not follow thru and my only recourse is to sit on hold for 40 minutes while your one support tech gets to me.

Now your system will not accept my proof of order picture... What a joke.

Bought this for my husband he loves it! The price and quality is great. Shipping was fast and no troubles.

I love the site and the service, they never disappoint! Real authentic eyewear without the extra fees that the other places add to what they pay for the exact same products. Designer optics is basically like cutting the middle man out, you get the same product minus the middle man fees!

I'm always nervous ordering from a website that I haven't heard of before, but I am so glad that I ordered from Designer Optics! They had a pair of Tiffany sunglasses that I've been looking for (sold out on the Tiffany & CO website) and they had them for literally half the price. I bought the extra $1.75 shipping insurance, just in case, but it wasn't even needed. Package was delivered within a week of placing my order! Glasses are perfect - came with the authentication papers and everything. Customer service response was very quick, too. I definitely recommend ordering from them!

Hi there, I haven't received the order that I made since January 27. However, based on the tracking information, I saw that the order has reached my country of residence since on the 6th of February but up till today... 11 February, there's no other information regarding the order.

My order was delayed over a week and the company did not reply to my half dozen emails and request for price match (which their website guarantees).

I ordered my sunglasses and they were shipped immediately. They are just as they looked on the website. Very light weight and comfortable. They look great

Found the Gucci shades I was looking for at a price you literally can't beat they arrived quickly perfect condition authentic as advertised

Purchased Prada eyeglasses. Delivered 3 business days later than promised. Advertised misleadingly in stock. Finally it arrived with lots of scratches... what to say? Never ever again buying anything with this spoiled company

J'ai passe commande depuis la france je recommande 100/100 j'ai commande le 21 janvier l'article m'est parvenue le 2 fevrier dans sa boite aucun frais de douane thanks designers optics

Ordered Gucci frames and after a week did not hear anything when I finally reached out to them they advised item was not in stock with no definite time of arrival. They provided no updates until I demanded a refund Some of the worst customer experience I ever experienced

I've purchased 2 pairs of sunglasses and 1 pair of eyeglasses in the last month. I am very happy with my product and the time it was delivered. I will definitely continue to purchase from this site.

Product was well packaged guarantying a safe delivery. The pair of sunglasses came in perfect state, there was nothing that would compromise its integrate. It is a anniversary gift for my wife, hope she like it!