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Designer Optics has a rating of 2.7 stars from 485 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Designer Optics most frequently mention customer service, credit card and next day. Designer Optics ranks 18th among Sunglasses sites.
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Sent fast in nice box. I had kind of the same pair before, same brand. The material is slightly different this time, still made in Italy though.
Really I liked buying in this page. It was easy and fast. The item look like exactly in the page. I recommend this page
Hello Emily, Thank you for your feedback. We are happy to hear you had a positive experience. We look forward to serving you again soon!
Awesome Prices! I bought these sunglasses for my dad as a replacement for the one's he lost. They are perfect and he loves them. Thank you
Hello Candy, Thank you for leaving such a positive review. We are glad that you and family loved our services and the product. We look forward to serving you again
Speedy delivery and great frame options. I give it 5 stars and any time I need some frames I'm coming back
Hello Dez, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.
I placed a order 2 days later paid for and up charge for high index, order came without the up charge, had to call them to be refunded,
Hello Mr B, thank you so much for taking the time to provide feedback. And apologies for the trouble you had to go through due to our mistake. We are going to take steps to ensure that this situation does not happen again. Kindly let us know if you have not yet received your refund or any other concerns or questions through email support/chat.
I bought these eye glasses for my nephew and he looks so sharp and handsome, he loves his eye glasses on his face
Hello Black, Thank you for leaving such a positive review. We are glad that you and family loved our services and the product. We look forward to serving you again
I have ordered 5 pairs of glasses from these people and I'm well pleased 2 pairs were sunglasses the others I have my prescriptions in they're authentic and of quality the prices are unbeatable I give them 5 stars
Hello Donna, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We look forward to serving you again soon!
I received my sunglasses and I'm happy with the purchase. The item got to me within a week. I will buy again. Thank you!
Hello Delviccho, Thank you for your feedback about your experience. Your review means a lot to us and helps spread the word about our business to other customers like you!
They arrived with no problems. Designer optics had the best price on my glasses and it was easy to order. Plus they offered an extra discount on top which made it my number one choice of purchase.
Hello Jennifer, thanks for taking the time and effort to leave a review. We work hard to deliver the best service possible. We Look forward to seeing you again soon. Best Wishes.
Highly recommend Designer Optics for purchase of frames. I was looking for two particular Flexon frames and they carried both of them in stock and gave the best price on the web. Just received both of them, all in good shape, exactly what I wanted. They have also provided frequent updates for the shipment. In the world of very competitive eyeglass frame selling business, they provide the best service.
Hello VO, Thank you for a very well-rounded and thorough review of the product and service. We appreciate your hard work in putting this review together. We look forward to serving you again, Have a good day!
Received my frames and glass as order. Shipping time frame as they are promised. I am very satisfied with their services. Design glasses for a much lower price.
Hello Roger, We appreciate your kind review. We are very pleased that we were able to provide you the service that you expected from us. We look forward to serving you again soon!
So happy with my birthday gift, the new Bvlgari sunglasses! It looks nice on me and also was a great deal.
I love sunglasses so for sure I will buy more bcz it has a variety selection.
Hello Emma, We are glad that you have loved the product. We’d love to continue providing great service to awesome customers like you. Thanks again!
When I received my frames they look great and great price. I'm picky with sites and frames but I took a chance on this site and it was worth it.
Hello Juan, thanks for taking the time to share your feedback with us. We hope to serve you again!
I see clearly now my glasses, have arrived!
No delays, on time and, fantastic members of
Service..
Hello Calvin, thank you so much for taking the time to leave an excellent rating. We really appreciate your business with us. We will make sure to share this with the store team to let them know to keep up the amazing work. Please let us know what we can do for you in the future.
Loves my new frames! Saint Laurent are perfect and designer optics delivered super fast. Thank you! Great service. Easy to navigate website and selection is incredible. Perfect!
Hello Connie, thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience. Please inform us if we could help you more.
You guys are better than Amazon... Really good experience prompt customer service and very kind and nice stafff
Thanks a million would love to shop again and again here
Hello Zais, thank you so much for your positive response regarding our website. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Looking forward to serve you again.
I had a little confusion over how to fit frames to lenses I already had. Called customer support and that was resolved right away. Ordered the frames and received them in 3-4 days. Exactly what I needed. I would go back to this company. Did not order lenses from them because I already had those so I don't have any experience with ordering a complete set of glasses.
Hello Anthony, thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Looking forward to serve you again.
Best prices on everything I've come across. Order 2 pairs of smith outlier 2 sunglasses. Quick shipping, effective email communication and updates on my order. Hesitant to use at first due to some reviews but had a great experience and will def use this site for future purchases.
Hello Matt, we are happy to hear from you that you had a really good experience with us. Thank you for putting the trust in us.
Shipping g was fast product just as ordered - great quality at a discount price - will be ordering from here again!
Hello Julie, thank you so much for your positive feedback and for taking the time to post this review. We are looking forward to serve you again.
Awesome prices, great selection. Took a little while to ship but that's understandable these days. Arrived quite fast once shipped. I will be returning if I need any more frames.
Hello Susan,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Answer: Actually its not a scam, I took my glasses to a gucci retailer and had them verified.
Answer: Mine were authentic as ever Versace store confirmed
Answer: Not easy at all! You can send an email, which will likely take at least a week for them to respond, or you can call. I have called and emailed several times. There are only 2 customer service people (I asked when I called) so you sit on hold for upwards of an hour. It is horrible. Then when you do finally get a person on the line, or an email response it is just, "Your glasses are almost ready. They should be shipped out soon." When you press for more detailed information they put you on hold and then come back and say that the lab is currently working on them. If you email for more information then you email is likely never returned.
Answer: Their Customer Service is absolute garbage...
Answer: I put in an order from Canada back in April 2025. There were some delays in shipping and delivery due to holiday long weekend and availability of the frames I ordered from the store. But I did get my order after a few weeks delay. So they are legitimate. Price I paid for the frames was reasonable even with the dollar exchange rate. I would consider ordering from Designer Optics again.


Hello Louise, Thank you so much for the positive review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We truly appreciate your business and look forward to serving you again.