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Designer Optics Reviews Summary
Designer Optics has a rating of 2.7 stars from 485 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Designer Optics most frequently mention customer service, credit card and next day. Designer Optics ranks 18th among Sunglasses sites.
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Took a week to even process my order. However delivery was quick and product is on point. Would order again just make sure not to pay extra for shipping.
Sunglasses; They olright ok somewhat I expected to more or little bit more glamorous than they were or appeared,.
Hello Rafael, We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us! We’re so sorry that your experience did not match your expectations. In case you do not wish to keep the product, you can return the product within 14 days of delivery. Thank you so much for your business, we really appreciate it and we hope to serve you again soon!
These Tiffany frames are stylish and very sophisticated. They are expertly designed, craftmanship is first-rate and the price point was unbeatable. I have been purchasing my frames at this website for several years and have only positive experiences to report. The customer service reps are the best... always available to take questions and answer any concerns you may have including updates on delivery status. Have recommended this site to many of my friends and family and they have also had positive experiences with their purchases as well.
Hello Janice, We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us! Thank you for a very well-rounded and thorough review of the product. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We look forward to serving you again soon!
The Frames are as advertised and were received in a timely manner. I will probably order from this company again, in the future.
Hello James, thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with an excellent experience. Please inform us if we could help you more.
My old pair were trashed after years. My favorite frame. Came quickly and well packaged. Second purchase from this site- not my last!
Hello Rae, Thank you so much for the positive review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We truly appreciate your business and look forward to serving you again.
Found the Raybans I was looking for. Simple and easy to use. This is the 2nd time I have used this site with no issues.
Hello Brent, We appreciate your kind review. We are very pleased that we were able to provide you the service that you expected from us. We look forward to serving you again soon!
Love love love! I've been replacing these frames for the past 4 years, and I just had to snag one more pair before it got discontinued!
Hello Rianna, Thank you for your feedback and kind words. We are happy to hear you had a positive experience. We look forward to serving you again soon!
I love my new glasses, but I have some color embedded in the Glass len. I would send them back
I just dont want to go thur the hassle.
Hello Rochelle, We appreciate your kind review. We are very pleased that we were able to provide you the service that you expected from us. If you are not pleased with the product you may send us back the product within 14 days of delivery. We look forward to serving you again soon!
I've ordered from other places before. This website has such a vast variety of styles. I love how affordable the designer brands are and the communication. Always getting updated on status orders, shipping orders, and wanting customer feedback.
Hello Nikki, thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience. Please inform us if we could help you more.
Son perfectas, tal y como se indica en la descripción... Llegaron muy rápido dentro de los plazos, aunque después volaron dos semanas mas por mi cuenta desde Chicago hasta Moscow(Russia), yo resido aquí!
Gracias al vendedor, estoy muy satisfecho por la calidad y el precio del producto aunque al principio tenia serias dudas de su autenticidad... Al final todo fue un final feliz! Solo puedo decir que recomiendo definitivamente este vendedor, gracias!
Hello Karl, thank you for taking time and writing such kind words about the experience. We take pride in knowing our customers are with our services. We are thrilled that you enjoyed your experience. “Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. We Look forward to seeing you again soon. Best Wishes.
Other than a slower than expected processing time, the 2-3 day processing is a little more like 5-6 days, still would order again in a heartbeat.
Hello Julia, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. We are looking forward to serve you again.
The frames were not suitable for me. After they take the cost of their shipping fee and the $5.00 service fee PLUS the cost the send them back with tracked shipping and required signature, it is not worth buying them unless you are 100% sure you are going to keep them.
Hello Judith, we always aim to deliver a great experience and all the charges are as per our policy. You should order again from our website, so that we can deliver a better experience next time. Looking forward to serve you again.
The sunglasses arrived fast and were just as pictured and described… I am very pleased with this purchase and will be ordering from this company again!
Hello Valerie, we're happy you had a fantastic time with us. Looking forward to serve you in future.
I received the 10% off for being a new customer and it was legit. Also received the frames that I picked. They were exactly as described. Another plus, delivery was quite fast. Thank you
Hello Emmanuel, thanks for leaving us such a wonderful review.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
I called before placing an order to ensure that the frames I selected were in stock. I was assured that they were available and placed an order online, uploading my prescription. I received e-mails for two weeks that stated that my order is "still processing." It also contained a message that if the frames were out of stock, I would be notified of that issue. I called yesterday to inquire about the delay and I was told thatthe frames are: out of stock" She couldn't explain why I was informed that they were available prior to placing an order as they have been discontinued by the manufacturer. When asking about the daily e-mail, she said that it is an automated system and they don't mean anything. The customer has to call and ask to cancel the order.
Bottom line: They lie and sit on your money until you call and ask for a refund on an order that they were never able to ship.
Hello Robert, we apologise for the trouble you have had. If the product is not available in stock, we provide the information to the customer regarding the product. If the product has been discontinued by the manufacturer without our knowledge then we suggest to exchange the product with the one that is available in stock, so that the customer do not have to wait any longer for the delay of shipment. Your review is very concerning to us. We would appreciate if you would contact our customer care team to speak with a customer care representative about your recent experience.
I ordered a pair of glasses I really really wanted them didn't get a tracking number or nothing then designer opt write me to ask did I receive the glasses knowing nothing was mailed out be careful ordering from this company I should have known that I wasn't getting Fendi glasses for 175. If it wasn't for PayPal I dont think I would have got my money back. I think. The company is a scam
Hi Bernadette,
I’m so sorry. Please feel free to reach out to chat/email with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
All was good and fast service no reason not to buy again from the company hope I can do business soon and others follow
Hi Bobby,
Thank you so much for taking the time to leave us this amazing review.
I love my glasses, they are the real deal. It came in a Tiffany box with the Tiffany case, cloth and certificate of authenticity and at a very good price. From now on I will only order my designer glasses from Designer Optics. Delivery was fast and they follow up to make sure you received your package. I am very pleased with my purchase.
Hello Frantella, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.
I love these Kate Spade sunglasses! They were in my optometrist office for $264 and I bought them here, the exact same sunglasses for $80! Excellent customer service! Excellent prices!
Hello Jae, Thank you for your feedback and showing trust in us. We’re glad you had a good experience, and hope to see you again soon!
Customer service was extremely helpful in identifying a set of frames which had the same lens dimensions as my old, now discontinued frames. New frames came very quickly. Wonderful!
Hello Richard, Thank you for your feedback, we are glad you liked our service. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carina, We are glad to have you as our customer. Thank you for sharing your kind words with us and understanding. Sincere apologies for the delay, we will definitely try to improve. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We look forward to serving you again soon!