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Designer Optics Reviews Summary
Designer Optics has a rating of 2.7 stars from 485 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Designer Optics most frequently mention customer service, credit card and next day. Designer Optics ranks 18th among Sunglasses sites.
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The glasses are exactly what was stated on the website. My sister purchased these frames at her eye drs office, I loved them and found them on here for waaaaay less than she paid. My frames are exactly like hers, and I am very happy with my purchase and experience with Designer Optics!
Purchased a pair of frames for my son. Same measurements snd shape as his current glasses. ONLY the lens size was bigger. (His is a 49 but got a 50) Received the frames and it was smaller than his current frames. Esp the arms on the frames. I think these frames maybe some oops frames from the manufacturer where there are irregular. It has to be. This is a waste of time browsing and to pay $5... (I bought 2 pr one for me too)
Hello Jessica, Thanks for letting us know, We are sorry we let you down. We completely understand your disappointment. Please accept our apologies. To fix this situation, If you could give us further details along with the order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.
I thought my order would take a long time since the frames I chose were backordered. However, I got them in less than two weeks. Also, I wanted to match my prescription against their app just to see how well it worked and it was spot on! Very impressed with the service and prices.
Hello Remi, Thank you for leaving a 5-Stars review, we continuously strive to serve you better. We are glad that the team has managed to meet your needs. Looking forward to serving you in the future! Best Wishes
I personally really love these glasses, aswell as the shipping time, they came pretty fast! Would highly recommend.
Hello Flavio, Thank you so much for your lovely review. It's so great to hear you enjoyed your experience with us. We hope to welcome you back again soon.
I sat on my glasses and ruined the frame. I found the same one on Designer Optics website. The price was much less than I paid previously. When they arrived (a day ahead of schedule) was delighted to find they were exactly the same as what I had and needed. Thanks.
Hello Rhonda, Thank you so much for the positive review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We truly appreciate your business and look forward to serving you again.
I love them they are so chic! And Yes they are authentic. I love the sunglasses, I read a review where they are stating they received fake designer sunglasses I purchased 4 designer glasses from designer optics, and they were all authentic.
Hello Marie, We are happy to hear you had such a wonderful experience! We’re so glad you enjoyed the product and our service. Thank you so much for your business, we really appreciate it and we hope to serve you again soon!
Designer Optics, is a great online retailer, this is my 4th pair of glasses I purchased from them. I'm already looking for my 5th pair. You will not be disappointed with their products.
Hello Dwayne, Thank you so much for showing trust in us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
I bought these for my mom as a birthday gift, the shades are great, she loves them! They look really nice. But my only issue is the case, it's so ugly. I just wish you were able to choose the case and bag it comes with. Other than that, shipping was fast, no issues elsewhere.
Hello Raymond, thank you so much for taking the time to provide feedback. We directly receive the glasses along with the case from the manufacturer. We will try to provide a better service next time and hope to see you soon.
I am enjoying those glasses. They are beautiful, and I have been getting lots of compliments. The shipping was faster than expected too.
Hello Emelda, We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! Thank you so much for your business, we really appreciate it and we hope to serve you again soon!
Very very happy with them. I saw them in a shop for 560$ and I got them here with 230$ I am so happy with them.
Hello Mihai, Thanks for leaving a review, and we are glad that you enjoyed your experience with us. Looking forward to serving you better in the future!
I got my sunglasses fast and they look awesome. They are for a gift but I guess I'm going to buy a pair for myself
Hello Luis,
We are so happy to hear that your experience was more than ideal
Do not purchase from here. It is a scam that sends you fake plastic frames! Read all the multiple complaints on the Better Business Bureau site.
Hello Trisha, Thank you for your feedback and We’re so sorry that your experience did not match your expectations. All our frames are 100% guaranteed authentic, coming straight from the manufacturer. If you are not satisfied with your product please reach out to our customer service team and they can assist you with this matter.
Thank you so much for getting in touch with me as soon as you did. I am very pleased with your response and your customer service. What had happened is that I received one of the glasses on one day and then about 4 days later I received the other. They said that both were delivered on the same day so that is why I emailed you.
Thank you,
Hello Therese, Thank you for your feedback! Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We will make sure that we provide accurate information in the future. We look forward to serving you again soon!
I ordered a pair of glasses of the website and paid and extra $29.99 for them to be sent next day air. When they didn't arrive I called and was told they had to be ordered and received at their location and then they would send them next day air. NOTHING on their ordering paid noted this. I had no choice but to wait. When the glasses AGAIN didn't arrive when they said they would, I called and asked to stay on hold why they called UPS to see where they were. I was told they UPS said they would be received that day. I decided to call UPS myself and they told me they would not be received until the following day. Their customer service OUTRIGHT LIED about this. I also had to argue with them to be refunded the charge for next day air, which they never refunded. I did finally receive the glasses but it took over a week. I will NEVER do business with this company again and buyer beware!
Hello Jennifer, We want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We try to give our 100% every day to provide fast and friendly service to every customer, but in this instance, we failed as your concern was not handled properly. For that, we are extremely sorry. We want to sincerely thank you for bringing this issue to our attention. We are always ready to improve our customer service, and your feedback is essential to that process and we are going to take steps to ensure that this situation does not happen again.
Thank you for the fast delivery and constant check ins on delivery. Product was exactly what I wanted and ordered.
Hello Rebecca, We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! We look forward to improving our Product and Service over time and look forward to seeing you soon!
Super quick shipping, would definitely buy from them again. Brand new, in box and authentic. Much cheaper than anywhere else.
Hello Janie, Thank you for your feedback and kind words. We are happy to hear you had a positive experience. We look forward to serving you again soon!
I couldn't believe how inexpensive my glasses were! I'm definitely going to buy all my sunglasses from here for now on!
Hello Liz, We appreciate your kind review. We are very pleased that we were able to provide you the service that you expected from us. We look forward to serving you again soon!
It was good experience dealing with this store there
Are transpernt and professional.
I highly recommend this Website.
Hello Abdulaziz, Thank you for leaving a 5-Stars review, we continuously strive to serve you better. We are glad that the team has managed to meet your needs. Looking forward to serving you in the future! Best Wishes.
Only took about a week for my glasses to get here, and I love em, and there was no damage to the packaging or the frames themselves.
Hello Isaya, We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us! Thank you so much for your business, we really appreciate it and we hope to serve you again soon!
Fast and exactly what we were looking for with a great price! So glad we found you! We couldn't find them anywhere for a better price!
Hello Megan, Thank you so much for your lovely review. It's so great to hear you enjoyed your experience with us. Looking forward to serving you in the future!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lori, We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! We look forward to improving our Product and Service over time and look forward to seeing you soon!