DecluttrReviews 259

HOW is this possibly REFURBISHED and checked out? It's FILTHY! I haven't plugged it in yet as it's my kids and he has hdmi cable with him at friends. I will update again if there is issue with electronics of this.

I sent them a phone, but after receiving it, they claimed it was blocked or barred. I immediately knew I was scammed, called my phone company and got documentation stating it was not and never was. I am now waiting for them to respond to pay me or send it back. If they fail to do so, I will call my phone company back and report that they stole it. Stay away from this one!

I sent Decluttr an Ipad and Ipods. They rejected one ipod and offered me. 10c. All devices were in working ordered. It took 2 weeks to get paid and at the last minute rejected my Ipad and didn't pay me. Totally friggen scammers.

I sent a perfectly fine ipad to them. Looked brand new as it had lived it's life in a case. I get a response that the LCD is bad and the microphone is bad and the offer dropped from $106 to $19. I contact them via chat and say "it was totally fine so it has to either be an error on your end or it was damaged in shipping." They are willing to open a claim with UPS if I provide them my proof of sending it. It was THEIR prepaid label! And they acknowledged it was received. How could I even possibly fake this! They insist "anyone can bring a package to us, we have to prove you sent it". I even checked the tracking number - I cannot fake a package with their tracking number showing it went from my city to theirs. I called this out and they disconnected the chat. FRAUD

This is a bait and switch! They offered me $227 for my iPad in excellent condition which was $37 over Apple's offer, so of course I did it. When they had received and checked out my iPad, they said it had a "green frame" and would only offer me $46, or I could receive my iPad back for no charge. I'm sure many people would have just taken the $46, but I had sent back a completely functioning iPad and NO WAY was there any "green frame." Once I got it back, I sent it into Apple/Phobio. I received a $190 Apple gift card! Be very careful when dealing with Decluttr.

I've only written maybe 3 reviews in my life, however this company really needs a wake up call considering there are many more just like them! I needed help removing some extremely heavy items. It seemed like a fair price, however, after keeping me on the phone for literally 25 minutes telling me stories about other customers and then basically getting into a debate on why family people should work Saturdays like himself? I didn't care about his personal choices, I only wanted to
Know if I could have a Saturday or I would need to go elsewhere and he his response was to Hang Up on me?
So I immediately called another company, same price, great customer service!
He's needs to change careers or something.

I wish I would have found this site before I sent Decluttr my iPhone.

I sent my fully functional phone in good faith. In its original box with charger, cable, headphones and owners manual. Packed accordingly in a rigid cardboard box. After they got it, Decluttr contacted me stating my phone has a faulty proximity sensor and lowered their offer from $150 to $1.

I declined their offer and requested all of my items be returned.

Only the phone was returned to me and it was loose in a padded envelope. Upon receiving the phone, I noticed the screen was scratched in several places (I kept it in a hard shell Otter case from day one). I connected the charger and within a few minutes the phone heated up, bowed in the middle to the point the screen separated from the backing.

After contacting customer service, Decluttr refused to accept any responsibility.

After reading other reviews on here. There is definitely a pattern of questionable business practices. I intend to contact the Kennesaw district attorney and the Georgia Attorney General's office.

They sent the wrong item and asked me to ship it back. I didnt trust them enough to return the item without tracking so i paid 4 times what it cost to ship without... just so i could have protection against being scammed. It gave me tracking and delivery confirmation. This way they couldnt say they didnt get it. Right? WRONG! They were supposed to refund me for shipping fees as well. This was something I was told before i even returned their item. Well, i never got the item i ordered, and i never got my money back... and even though tracking showed the item i returned as delivered, this place kept saying the item i returned never arrived. They asked me for pictures of the shipping receipt, which i sent different ways, multiple times and i was either ignored or asked to resend pic because they didnt get the pictures... i even included the image in the body of the email. Not as an attachment. Of course that email was never received. DO NOT DO BUSINESS WITH THESE PPL. They are dishonest scammers who have no problem keeping your money when they made a mistake. This went on for months... around and around again - I asked if they located the return, they said no and asked for pics of the shipping receipt. I waited a couple of days and asked them if they got the pictures, and they said no. And around and around... After months of getting played by them, i gave up and reported them to the better business bureau. I would rather pay more for something - and i have- than do business here again. I dont normally leave reviews like this because no other company i deal with treats their customers this way. So, Please! Save your hard earned money, or spend it somewhere else. Anywhere but here!

I wish I have read this reviews before buying from them, they broke my phone I sent my phone in perfect conditions an iphone XR, it even had the screen protector. Then they went ahead and said my phone had a cracked screen when it got to them a straight up lie. Do not sell your phone to these scammers.

Good website in internet and help people to learn...

This is why I canceled my order to sell DVDs:
Went through a couple hundred barcode scans and the app selected 67 that were worth their time; however, being a data driven professional I noticed once we got *******@25th DVD scan, nearly everything was worth $. 05. The most shocking part to me was the highest valued item was a Wolverine/Xmen cartoon series at $2.14 and a Michael Keaton movie "My Life" was $. 05, Something About Mary - $. 05, and Going The Distance - $. 05.
So I canceled the order and went back and started a new order to test my thoughts that they have an algorithm in place that devalues movie titles once the payment hits a specified amount, or a target number of movies scanned. Holy moly, Batman was I right. Scanning the Wolverine cartoon was now valued at $2.48 and the My Life movie went up 500% to $. 25. Both Something About Mary AND Going The Distance all went up to $. 024 and $. 025, respectively. First try... those 4 movies were valued at $2.29. Second shot, same movies but only those 4, were valued at $3.22.

Moral of the story is... it's cool to see a site pay for these items, but do they have to base it on dishonest valuations? Why do they have a system in place that devalues based on the number of items? Or at least be upfront about the average payment threshold so consumers can submit multiple orders for the most money and time. Honesty usually works. Just sayin'.

I sold my Surface Pro 6 and still waiting for my payment (which is more than a month now). I hear the same excuse from customer service saying "my bank declined to honor their ACH" and it's a bull. I will never recommend Decluttr to my friends or family members.

Absolutely horrible terrible customer service and they will not pay you! Do not trust their reviews on their website, they filter them so only the 3,4 and 5 stars appear. I was never paid for my iPhone X that was is excellent condition. They gave me the run around about my phone and now say it is out of their 28 day window. They do not have a phone number or address listed on their site—-SCAM

I submitted a request to sell a wii u game system. I was quoted $35.00. After they received the system, I received a different offer for $3.50. They claimed it was because the system wouldnt read games. I find this hard to believe as my kids were able to play games on it right before I shipped it. I declined their new offer and they sent it back to me in the most damaged box I have ever seen. I feel like this was deliberate because they were mad I declined the offer. I am sure they made sure it doesnt work now. They made sure I cant sell it to anyone else.

I sold two iphone X to Decluttr, both of which were delivered to them on 11/19/2020. My Decluttr account only shows them receiving 1 of 2 phones, despite the proof of delivery from UPS showing "Kelsey" received each phone at Decluttr's loading dock. I emailed customer service on December 28, and received a reply yesterday, Jan. 4th, basically asking me to send the order number, which I had already done last week. So far, they have only paid for one of my two phones. Use Gazelle, much better customer service!

Sent in 2 separate orders 1) 77 items paying 55!
2.) 54 items paying 31! They claim 55 dollar order was missing items, even sent me a list which equaled 9.22 but they only gave me 42! 55 minus 9 equals 46, and I got 42. They are very disorganized, slow to communicate and they stole my items. Never do business with this place!

Sold them an iPad Pro in November. They acknowledge receipt of the item and said payment was sent on 12-01-20. I am trying to deal with customer service and they are asking for a bank statement that shows the routing number. My bank statements do not show the routing number, so it is impossible to get them what they are asking for. You send an email to customer service and the take 4 or 5 days to get back to you. When you answer them it takes another 4 or 5 days to get a response and the. They are asking for documentation that is impossible to get. Definitely just getting a run around and don't think I will ever get paid for my item

I sent them a used iPad Air 2. The device was in very good condition as I applied a screen protector and back cover when I owned it. However, they claimed that the screen was broken and would only offer me $25 instead of $125 for a used device in good condition. When the item was shipped back, I found that they replaced the good LCD panel of my iPad with a faulty one. I don't know if they stole other components either. Never ship your device to this scam shop. Even if you could get back your device, they will steal the valuable parts and make it a trash before sending back to you. Terrible business.