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DealDash has a rating of 4.4 stars from 4,499 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealDash most frequently mention customer service, gift cards and penny auction. DealDash ranks 1st among Auction sites.
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They responded the next day with an adequate answer.
I had an issue I contacted customer service and they took care of it quickly and professional.
Wasn't to thrilled about what I purchased and asked for my refund. Customer Service replied to me in less than an hour issuing my refund. Top Notch
First time attempted to use and another auction website popped up (AtAuction) which I did not even notice until after I purchased a tablet from them and they sent me am 'email". Your customer service rep. Mimi was excellent with her help and response to the email I sent to you. Tlhankyou
It was ok!
I wish there was a telephone number on the website to call
Online chat service is AWESOME and sooooo fast! Jessica the service rep was extremely helpful and answered my question accurately and promptly.
I was treated fairly and promptly, great customer service.
Customer Service Rep was very understanding and didn't hesitate to help resolved my concerns.
Deal Dash provides excellent customer service to those who contact them through email.
Deal dash is a fair site the service is great if there is a problem with a product. I would recommend this site highly.
I needed a refund for a misunderstanding on my part andI received it quickly & fully and I couldn't be more grateful. Thank you so much for your prompt attention.
Im sorry you'll have great support group but, I hope and pray you will stop please. I dont want to wast your time or mine please
The experience was new to me, but exciting.So many Great Products.
Called and talk to customer service they were very willing to answer all my questions
My problem and concerns were resolved quickly, efficiently, and completely! C/S Rep Mimi's demeanor was pleasant and professional throughout.
Been bidding at DealDash since April of 2011 and I can honestly say I believe they are the most honest penny auction site on the internet. You won't find yourself wondering if they have bots or whether someone behind the scenes is tampering with the timer. Their customer service reps are on the ball when ever you need to ask about anything to do with the site. You will get a quick response and they really want you to have only a positive experience each time you are bidding at their site!
I'm looking for a full refund to my MasterCard as per your terms if I am not satisfied with deal dash. I came to realize that it was not for me at this time. Thank you.
I was not getting Alerts and found I had entered my email without a necessary number. I notified Support and they got back to me very quickly with what I needed to do to confirm the correction I was requesting. Very nice and cordial. Appreciated their corrected my mistake.
I won a great prize for an amazingly low price on DealDash then I somehow failed to pay for my prize correctly. When I did not recieve my prize, I discovered the problem and frantically contacted customer support and ask for help to get my item. Within a day, I was contacted and offered another chance to purchase my item! I cannot thank DealDash enough for allowing me to get my prize! Now that's a FAIR DEAL in my opinion! Thank You, Thank You, Thank You!
Answer: Thats a hard question to answer, because it depends on the article, and its value. I will say I have won some great Articles, and lost many, maby more. The more valuable the article the harder to win. Personally, I gave up on Deal Dash due to the BID STOMPING and Jumpers and the gready nature of some bidders, who stockpile bids. Also, even though Deal Dash supposedly has means to catch Buddy Bidding, I myself have caught at least 4 people doing buddy bidding, reported it, and nothing was ever done about it. Finally I no longer play on Deal Dash, for the reasons I mentioned, but thats my choice. Its up to you, on what you want to do. Hope this helps.
Answer: Hi Beatriz, I want to start this conversation by inviting you to read our Audit Conducted by Ernst & Young: https://dealdash.files.wordpress.com/2014/12/dealdash_ey_audit.pdf Fair & Honest is a symbolic capture of DealDash's core values, and these certainly start and end with our commitment to being humanistic. I would love to show this to you, how can we help? Please let me know. Adrian Community Manager
Answer: Hi William. If you do not win an auction you will not automatically get the bids back to your account. You have the option to use the Buy it Now button. By using the Buy it Now option you will get the item for retail price and all bids back to your account that you used in the auction. Users who take advantage of this option usually have a better experience, since they both get the item they initially wanted, as well as retain all their bids. If you do not want to use Buy it Now you will unfortunately lose the bids. We recommend our users to bid on items they really want, so that if they lose the auction, they can still get the item and their bids back. Let me know if you have more questions!
Answer: Hi Julie, I hope you are having a wonderful day I'd be happy to explain how the Buy-It-Now option works. Each bid you place takes away one of your bids from your balance and increases the price of the auction by 1 penny, then resetting the clock to 10 seconds. It's in this small window that someone else must decide if they will place a bid to outbid you. If no new bids are placed and you are the final bidder in the auction, you win the auction at the final sales price. If you do not win the auction, you will see the Buy It Now button. By using the Buy it now option, you will get the item for retail price and all the bids you used in that auction will be returned to your bid balance. Users who take advantage of this option usually have a better experience, since they get the item they initially wanted as well as retain all their bids. Please let us know if you have any other questions and be sure to read more about us here: http://www.dealdash.com/how-does-it-work Thanks so much for your great question, please feel free to reach back out and let us know if there's anything else you need. We are always happy to help! Phone: 855-455-3325 Email: [email protected] Live chat available using the contact support button on the webpage
Answer: Hi Emogene! Great to hear you had a good experience and won a few items. Orders are usually delivered in 7-10 business days. I hope you enjoy your items. If you need anything else, please don't hesitate to contact me!
Answer: Hi Kathy - All items are brand new. We work with top suppliers such as Walmart and Sears, who ship the items directly to your door! If you are unhappy with any item you receive, simply contact our support team and they will help you out. If you need anything else, please don't hesitate to contact me!
Answer: Hi Elizaabeth, Thank you for getting in touch. We offer all of our customers a full money back guarantee for the first bid pack purchase. Our payments team can get in touch with you and issue a refund. Please send me a number we can call. My email is [email protected]
Answer: Hi Patricia, Thank you for getting in touch. I am sure this has been a misunderstanding. DealDash is audited by Ernst & Young, confirming that all bids are placed by real customers and all items are delivered. DealDash members and their acquaintances are strictly banned from taking part in the auctions. My guess is that another user may have chosen a user name similar to DealDash. If so, we'll need to change it to avoid confusion. Please send me an email with your user name, so I can find the auctions and spot the user. My email is [email protected] I look forward to hearing from you. Best, Adrian Community Manager
Answer: Hi Jan, For new users, I normally recommend watching our How it Works video for a brief overview of what to expect from the auctions: http://www.dealdash.com/how-does-it-work DealDash has a 100% money back guarantee on your first bid pack purchase and a winning guarantee. If you decide to give DealDash a try and don't win an auction with your first bid pack we'll return the bids back to your account free for a second chance. If you're still not satisfied with your DealDash shopping experience we'll be happy to refund your first bid pack purchase no questions asked. You can even keep any bids in your account or items you have won. Giving DealDash a try is risk free!
Answer: Hi Jasmine. All items on the site are brand new, factory sealed and come with standard manufacturer’s warranties. Vanessa, I am very sorry to hear you have felt that way. Could you please let me know your user name and I'll pull up your account? I'll be happy to assist with any concerns!
Bid on auctions and save. All auctions start at $0 with no minimum price reserve. Everything must go! DealDash is the fair and honest bidding site. Founded in 2009, millions of bidders have enjoyed Deal Dash auctions since.

