On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DealDash Reviews Summary
DealDash has a rating of 4.4 stars from 4,499 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealDash most frequently mention customer service, gift cards and penny auction. DealDash ranks 1st among Auction sites.
We monitor reviews for authenticity
Wrong item was shipped and they corrected it immediately. Great job!
I ordered a watch and when I received it, realized it was not what I wanted. I mailed it back w/o documentation of its return. I just trusted that I wouldn't have any PRO- blems. And I didn't.
The experience was enlightening and I might try again at another time just right now is not the right time for me
I contacted deal dash about receiving the wrong earrings. They got back to me right away and took care of the problem immediately.
I don't know it is real or not but i have used 1000 bids and nothing yet
I can't imagine how busy these guys are and they help you out so quickly!
Great site!
Always get prompt answers and no hassle replacement when an item arrived damaged by UPS. James even sent the replacement before I returned the broken one since it was a Christmas gift. :)
I had a problem posting a picture on dealdash Facebook page. Customer service reached out and helped me tremendously. Thanks dealdash.
A+ customer service. I was unfamiliar with this site and it was very unfortunate that my misunderstanding led me to purchase bids. I was so concerned that I lost my $72.00. I decided to send an email with my situation and concerns and within 24hours I received 2 emails. The first being sent shortly after my email was sent confirming that my email was received. The second was an email which indeed was sent within that 24 hours stating I would receive a full refund and I was also able to keep those bids I purchased as a courtesy to continue to check out the site and was wished luck on any actions I choose to try!
I have faith that I will return to this site to enjoy once my financial status is better. I thought at first another scam... but trust me a company that does a great job at customer service and stands by their 100% money back guarantee in your first bid package is a winning company in my book.
Thanks for being honest and honoring my refund, it's appreciated more than you know.
I am still in awe on the fast response and complete understanding, nor, many company's out there like this anymore.
Thanks again
Signed
One extremely happy person.
Michele
Fighting with Walmart to send the correct item no one is able to speak decent English when calling the help line to fix the error. # phone calls and never able to fix the issue. Did A live chat with James and he took about a min and states he corrected the issue. I still have not received the item so we will see what happens.
I found in reading that DealDash is only for US users I am Canadian. I contacted the live chat line to see what I should do and was immediately helped and refunded my initial cost. It is too bad DealDash is not available in Canada as well, great site. Thank you for you excellent customer service.
I just signed up and I realized I had been charged a $72 fee for a bidpack. I didn't even know what I was charged for until I really looked! Highly upset. I just want a refund. When you sign in it open to that window and it does not explain nothing. You think is to continue putting your info but it is not. Very upset. I don´t have that much money to spent. You should do something with that for the future costumers.
Who would pay $68.00 just to be able to look at whats dor sale
Hi John. If you wish to view the products we have to offer before purchasing a BidPack, you are more than welcome to. Simply create your free account, then click the DealDash logo in the top left corner of the page from anywhere on our site.
I hope this helps! Please let us know if there's anything else you need. We'll be happy to help.
In order to even see the site, a new user must enter all of his/her private information, and then add a credit card account. This website is a time bomb. Pay a little more to use ebay and/or paypal, and you won't be wasting your time trying to stop identity theft. Thanking you in advance for your attention, Henry
Please note, the "fast" response from dealdash is automated. I wrote a 4 paragraph message and received a 5 paragraph response in under 1 minute, obviously automated. The site relies on taking advantage of the new user. The ONLY way to find out how to enter the site is to write a bad review. There is no way to enter the site without providing all personal data and a credit card number BEFORE you are allowed to see the site. Make no mistake about it, once the scum of the earth(aka dealdash) have your personal data and credit card data and you demand a refund your data will be sold to the highest bidder. Avoid this site, Henry
Hi Henry,
Thanks for getting in touch. Please note that we take our user's security extremely seriously. We use SSL encryption to make sure that the transactions are 100% secure. The credit card is requested when you want to start bidding. Of course, a physical address is requested when you place an order (not before), since we need somewhere to ship the items to.
I hope this helps clarify. Please let us know if there's anything else you need. We'll be happy to help.
I purchased a bid pack and couldn't quite understand the auction so I messaged Deal Dash Customer service and within an hour they refunded my bid pack amount and gave me information on a video they have to better understand how Deal Dash works so if I want to give it another shot I can better understand it. I have never had a company get back to me as quickly as they have and they truly were helpful I'm absolutely amazed and I'm very impressed with the customer service. I am going to give deal dash another shot just because they truly help there customers and do it in such a quick manner :).
Each time I sent an e-mail it was answered within minutes AND so courtessy
They, as a whole were outstanding, thoughtful, kind and considerate! Each and everyone were excellent! God bless them all!
When I saw the ad on TV I thought this would be a great opportunity to save money, especially being a student. I sign up no problem. BUT as soon as I pay the $41 for my bids and win a prize, it can not be shipped to Canada.
This website gave no warning that Canadian Residents were not able to participate. Being ripped off $41 is not something I really had in mind when I saw the ad and signed up.
Horrible experience.
Hi Cassandra. Thanks for your message and sorry for any inconvenience you may have had. At this moment, we only operate within the 48 contiguous states in the US and therefore cannot ship to your location.
I am sorry for the misunderstanding and the inconvenience this may have caused. We have of course refunded all of your money, and sent you a confirmation email. Please let us know if there's anything else you need. We'll be happy to help.
Always a good fun time when bidding on deal dash! Most definitely one of my favorite penny auction sites with great products and great deals.
From the business
Bid on auctions and save. All auctions start at $0 with no minimum price reserve. Everything must go! DealDash is the fair and honest bidding site. Founded in 2009, millions of bidders have enjoyed Deal Dash auctions since.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Andrea,
Thank you for your e-mail. I'm sorry to hear that there's been a misunderstanding.
I've gone ahead and issued a refund for this transaction.
You should have received a refund confirmation from PayPal to the e-mail address associated with the PayPal purchase.
Have a great day!