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DealDash Reviews Summary
DealDash has a rating of 4.4 stars from 4,499 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealDash most frequently mention customer service, gift cards and penny auction. DealDash ranks 1st among Auction sites.
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Need to pay attention to certain bidders who have unscrupulous bidding practices that drives other bidders away from auctions so he can win.
Penny auctions have come and gone people say. "They can't be trusted" & "they're all scams" is another one.
I'm here to tell you, there ARE (a few) trustworthy sites, and DealDash is one of them!
I've been a member since October, 2016, I've won over 21 high quality products (with free shipping!) and the one or two times I've had to contact customer service, I was amazed at how professional & courteous they were.
I've never felt anyone was trying to scam me out of money, quite the contrary, they GIVE you bids everyday, just for logging in! (Up to 15 bids). (They can't go broke after all).
And that's probably the main reason I keep coming back, I love collecting those free bids! (;
So I urge you not to listen to the haters, and give DealDash a try! It really is fun & entertaining, and there's NOTHING like that rush when you win an auction! It's something everyone should experience...
Lisa V.
Hi Lisa,
Look at you go! You are truly amazing!
Thank you so much for this glowing review of DealDash.
We are so proud to hear you love your items and are having a great experience in the auctions ☺
I personally promise you, will work very hard to keep that trust of yours we have gained.
If there's ever anything we can help you with, we are happy to assist you 24/7.
Phone: 855-455-3325
Email: [email protected]
Live chat available using the contact support button on the webpage
Facebook Messenger
Your friends at DealDash.
You can get some good deals if you watch what your doing if you have any problems the customer service is excellent.
Hi Jeffrey
That's the way!
It sounds like you have found success on DealDash very quickly.
We love sending out auction wins to customers ☺
You've got it right too when it comes to our customer support,
If there's ever anything we can help you with, we are happy to assist you 24/7.
Phone: 855-455-3325
Email: [email protected]
Live chat available using the contact support button on the webpage
Facebook Messenger
Thank you for being part of our community at DealDash.
I have used Dealdash for almost seven years now, and their customer service consistently meets and exceeds expectations. Very happy customer!
Hi Deena,
Here's a toast!
To seven happy years with DealDash, and to seven years more!
We couldn't do it without amazing individuals like you, DealDash is so lucky to have you in our community.
If you have any further questions need anything at all please contact us; Our support team will be more than happy to assist you at anytime.
Phone: 855-455-3325
Email: [email protected]
Live chat available using the contact support button on the webpage
Facebook Messenger
Thank you for being the best part of DealDash.
In February of 2012 I joined DealDash. It was my very first penny auction site to try. I didn't have good luck in the beginning because I found it confusing. I then saw a Quibids commercial and thought I'd try their penny auction site. Quibids was easier to understand for me, and I stayed with them through 7 years. 5 months ago, I got frustrated with Quibids due to their lack of customer support help. I went back to DealDash and was determined to figure it out. What a blessing to have had a fantastic customer support live chat (online) with Chase. He was patient, kind, and very understanding about my confusion of the "Leaderboard". He spent long conversations with me in making sure I understood how the changes had taken place during my bidding which caused my clock to change the rewards bids. 2 thumbs way up high for Chase! Best customer support from any auction site I have ever used. I no longer am bidding on Q. I gave up on that company 5 months ago and thankful to have finally come to understand DealDash. Just recently I won an Imac Laptop for $14.20! This was a winner pays 1/2 price auction event. Good luck to you as well.
Hi Ms. Stires,
We can’t thank you enough for your words of empowerment. We’re over the moon that your experience at DealDash has gone so smoothly with Casey and our support team.
It's absolutely thrilling to see the awesome deal you've posted a picture of in this review. DealDash is so lucky to have you in our community!
If you have any further questions need anything at all please contact us; we will be more than happy to assist you 24/7.
Phone: 855-455-3325
Email: [email protected]
Live chat available using the contact support button on the webpage
Facebook Messenger
Thank you for being the best part of DealDash.
I have had lots of fun bidding on items for auction with Deal Dash and have won some amazingly high quality items in the process. Whenever I have had interaction with the staff they have always handled things using a customer centered service model that has always left me feeling like a valued customer. I have included a picture of just some of my winnings. The pens came in packs of 5,10, or 20!
Ted,
You are the best.
It’s reviews like yours that fuel the engine of the DealDash customer support team.
Your happiness is our passion and it's incredibly motivating to hear your kind words of support.
If you have any further questions or inquiries or need anything at all please contact us; we will be more than happy to assist you 24/7.
Phone: 855-455-3325
Email: [email protected]
Live chat available using the contact support button on the webpage
Facebook Messenger
Thank you for being the best part of DealDash.
Wont use any wevsite that doesnt use paypal? Not safe. How do we know that you dont automatically take money out of my account.
Hi Christine,
Thank you so much for taking the time to leave a review.
Sorry for any confusion with the payment process, but I am happy to let you know you are most definitely able to pay with PayPal on DealDash!
We can certainly understand your concerns, as we are security-minded just like you.
If you need further assistance with your checkout process please contact our Support Team, they are available 24/7-
Rest assured that there are no subscription fees or recurring fees on DealDash. We also don’t have the ability to initiate a purchase on your behalf. All charges have to originate on the customer’s end. Our system is set up this way for your consumer safety: blush:
Your experience matters to us and we invite you to get in touch with us if you have any additional questions or concerns, or if you’re experiencing any difficulties with processing a payment.
Phone: 855-455-3325
Email: [email protected]
Live chat available using the contact support button on the webpage
Facebook Messenger
Have a lovely day!
Im taking the time to leave this review because deal dash TRULY deserves it. Ive never experienced such incredible customer service! Theres a quote from marc Cuban that i base my own small business off of "treat your customers like they own you... Because they do!" Lol i realize thats a bit extreme but I believe in actually being of service to my customers and deal dash is the ONLY company (and total trivia but theyre the same im pretty sure) ive ever encountered! They deserve awards and all companies should strive to be as good as DD.
(I just left a review on trust pilot so i just copied and pasted it because i knew id be leaving another one here for them.)
Hi Raquel,
James here from DealDash
Your review is absolutely fantastic and I have to say, it’s definitely my favorite review of all time!
Why? Because I, too, love Mark Cuban.
This quote of his definitely tops my list: “What is your grind?"
Your kindhearted review tells me that you are action-based, and that you also believe in keeping your customers happy; it sounds to me like you have an amazing business!
Please feel free to let me know if there is anything else I can personally do to continue to make your experience on DealDash as good as it can be. We are always just a phone call or click away:
Phone: 855-455-3325
Email: [email protected]
Live chat available using the contact support button on the webpage
Facebook Messenger
Was stupid enough to give them my credit card which should have been a red flag when that was the second thing to do after creating a user name. I didn't bid on anything and really and all the things to bid on was not available until 3 and 4am In the morning so I decided to cancel, they didn't have a option but did find where I could remove my card. Check my balance on my card and $25 was gone smh. Dont do it, no stars if it was option!
Hello Glenda,
Thank you for your most honest review - my name is Casey from Customer Support.
Please accept our sincerest apologies for the misunderstanding here - DealDash operates on the pay to play model, meaning that you have to pay for bids in advance. You then use these bids to take part in our auctions to try win great deals on brand new merchandise.
However, we have a 100% Money Back Guarantee on first bid pack purchases - I have processed a refund for your $24 bid pack purchase and have emailed you your refund details and confirmation to your email address.
Please do reach out to us if you have any further questions or inquiries, and did you know about our Second Chance Guarantee? If you try us out and don't win an auction with your first Bid Pack, we'll return the bids back to your account free for a second chance at winning a great deal.
Phone: 855-455-3325
Email: [email protected]
Live chat available using the contact support button on the webpage
Facebook Messenger
In the meantime, have a wonderful morning!
This Deal Dash group is so obviously committed to their customers. When I need to contact them with a question, they are always so friendly and helpful. Graham must be a very talented manager because they function so well. I always appreciate them. Nice hiring job, DD!
The very best auction site with the best rewards. Very honest with equal oppurtunities to win. Free shipping, and fast delivery.
Hi Giulio,
Much thanks for your review, you’re the best!
What a great honour your words are too us!
We cannot tell you enough how much your positivity means to us.
DealDash loves you.
We’re here for you 24/7
And if you need anything at all, please don't hesitate!
Phone: 855-455-3325
Email: [email protected]
Live chat available using the contact support button on the webpage
Facebook Messenger
Enjoy your weekend, and happy bidding!
Its is a scam! I would give it zero stars but it doesn't let you. Biggest scam out there! Dont waste your money on this!
Hi Dylan,
Thank you for your most honest review.
We hope to help you gravitate towards enjoying DealDash a little bit more, but in case you aren't quite there yet, we want you to know that your concerns matter to us,
I will make sure your message gets shared with the rest of the Team, and that your voice is heard in our ongoing discussions about how we can improve.
DealDash also has a 100% Money Back Guarantee on first bid pack purchases, and a Second Chance Guarantee.
We would love to try to resolve any further issues that you may have, so please do reach out to us; we have Customer Support agents available 24/7 and we are always happy to help.
Phone: 855-455-3325
Email: [email protected]
Live chat available using the contact support button on the webpage
Facebook Messenger
Have a wonderful day!
Obviously, DealDash benefits only those who can afford to buy an item outright, but want it cheap; No fairness or honesty anywhere here, like their ads claim.
Hi Keith,
Thank you so much for your continued patience, and I apologize for any negative experience you've had on DealDash.
DealDash has a 100% Money Back Guarantee on first bid pack purchases, and a Second Chance Guarantee.
We would love to try to resolve any further issues that you may have, so please do reach out to us; we have Customer Support agents available 24/7 and we are always happy to help.
Phone: 855-455-3325
Email: [email protected]
Live chat available using the contact support button on the webpage
Facebook Messenger
Yours,
The Team at DealDash.
I agree with others that there are few bidders on DD that will spend thousands of bids to win and I also think that they work together with DealDash. They get unlimited number of bids from DD and thus they can bid as long as they want. I have lost over $10,000 dollars on DD before I realized that DD will never let me win an item really worth winning as for example an iPhone or McBook. Once I was bidding on an iPhone and I already spent around 5000 bids which is equivalent to $600 when Uncle Tan jumps in and he won an auction. I emailed the customer service but was only received an apology and was told to try another auction. That is $600 down the drain. I think people really should wake up and see what DD really is.
Hello Amira,
Thank you for your honest review.
Fair & Honest is a symbolic capture of DealDash’s core values, these values start and end with our commitment to being humanistic.
I would love to show this to you, as it seems you’ve had a negative experience.
Let’s work together so we can change your experience.
We do have some bidders that have been with us for a while and others that are more active. As you know, we recently introduced a limit of 50 auctions wins per week, which saw the number of unique auction winners increase by ~30%. We’re also adding more One-Per-User auctions based on customer feedback such as yours.
As this year progresses we are looking to continually test new promotions that will change the bidding dynamics.
Feedback like your is invaluable to us, and I will make sure your message gets shared with the rest of the Team, and that your voice is heard in our ongoing discussions about how we can improve.
We are available 24/7 should you need anything so please don’t hesitate to contact us. We look forward to assisting you.
Phone: 855-455-3325
Email: [email protected]
Live chat available using the contact support button on the webpage
Facebook Messenger
Customer support performs an action that you are due, all the while stating to you that they're making an exception. Heaven forbids that another action is required because you will be told that yet another exception was performed. It's like doing something for someone of your own free will and then mentioning it to the person as though they are indebted to you. It totally ruined my happiness and wasted my money. I pay my way. I don't ask for favors. I hate for someone to even hint that I'm a burden. It's the meaning behind the actual words. It's hidden sarcasm with a smile. I had taken a break from DealDash, almost a year. After receiving an anniversary email from them I thought to give them another try. I need the iPhone 16Max and thought to get it at DealDash. Well, I should have just made a retail purchase. I wasted have the cost of the phone at a company that makes me feel like a burden needing a further exception. I don't want anyone doing anything for me as a charity case. I'm going to just delete the app. It use to be a highlight in my life. I look around my home and see many auction wins…
Hi Marti,
James again!
Thank you so much - You are awesome.
Helping you is the best part of our day.
Good luck in your next auctions and as always, don’t hesitate to reach out any time you need us - Customer Support agents are available 24/7 and we are always happy to help.
Phone: 855-455-3325
Email: [email protected]
Live chat available using the contact support button on the webpage
Facebook Messenger
Yours,
James & the Team at DealDash.
I accidentally exchanged my purchase for bids and when I reached out to customer service, they responded immediately, helped me immediately and were extremely polite and friendly.
I have had nothing but amazing experiences with deal dash. Customer service is knowledgeable and friendly. I've won many awesome prizes, some for only a penny. The prizes retail for atleast fifty dollars and they ship fast and free. I'm addicted and you will be too. Thanks DealDash for all you do!
Hi Emily,
Thank you so much for your kind words, this truly means so much to us!
Your happiness is our top priority, and hearing this kind of feedback from our customers helps us to know we’re on the right path!
From the bottom of our hearts, thank you!
Good luck in your next auctions and if there’s anything we can help with, please don’t hesitate to reach out. We are available 24/7 and we are always more than happy to help!
Phone: 855-455-3325
Email: [email protected]
Live chat available using the contact support button on the webpage
Facebook Messenger
I lose more than I win. It's a love hate relationship. They are very friendly and I do take advantage of opportunities presented ()
Keep on dashing!
Hi Davonna,
Thank you so much for taking the time to leave your honest review.
It sounds like you might be struggling to get your next win—we’re sad to hear this!
Definitely reach out to our Support Team for assistance as we’re more than happy to offer some bidding tips to help you along.
As for your feedback regarding our Support Team, thank you for your kind words. We work to deliver a world class customer support experience, and it overjoys us to know when we’ve hit the mark! Hopefully we'll be able to improve to a 4 or even 5 star review next time!
We look forward to hearing from you so that we can go over some tips.
We’re here for you 24/7 and can be reached via any of the following methods:
Phone: 855-455-3325
Email: [email protected]
Live chat available using the contact support button on the webpage
Facebook Messenger
Have a fantastic day!
After spending a good amount of money I was sent a message from "customer service" saying they closed my account for an unknown reason. I emailed back multiple times regarding the reason and also to get my money refunded for the bids I had not even gotten to use (a good couple hundred). I was rudely responded to after quite a while finally and was told I had multiple accounts which is definitely not true. I also told them this and got treated like some kind of criminal. I am livid because I did nothing wrong and the items I did win before this incident were never sent to me either. I would have to say it was at least $100 if not more I had in bids and also the items that were never sent. I am posting this for others to take as a warning. These people are crooks and liars. I felt like the scum of the earth based on how they responded to me and also for the accusations. I will be spreading word on every site I can about this horrible crooked company. Please do not give them any of your money as I have learned the hard way.
Hi Mr. Toll
Thank you for your honest review on DealDash and expressing your concerns to us.
Creating multiple accounts on DealDash is strictly forbidden. In order to maintain fairness in our auctions, we take this very seriously.
The continued violation of our Terms of Use has resulted in this account closure. However, all orders were fulfilled and the few bids remaining in the account were free bids.
If you have any further questions regarding this matter please feel free to contact us directly. We are available 24/7 and we are always more than happy to help!
Phone: 855-455-3325
Email: [email protected]
Live chat available using the contact support button on the webpage
Facebook Messenger
Been on dealdash for a little over a year & haven't had too much to complain about until recently when it was clearly obvious that I should have won an auction at a certain price but didn't. As can clearly be seen, 14 seconds ticked off between the times of 04:56:13 & 04:56:27. I don't by their explanation of internet refreshing or whatever. Haven't done a lot on here since that fiasco. Just hoping they are a little more honest in the future.
Hello Dave,
James here from Customer Support.
Thank you for your open and honest review on DealDash.
A difference of more than 10 seconds, although rare, can occur if there has been a short delay in the time-stamp generation within the bidding database. In these cases, our system takes a split second to check and confirm that the auction still had users with BidBuddies booked and that the auction should have continued as normal.
In this particular case (auction ID 7353291), it has been confirmed that there were other users with BidBuddies already booked in the system. We can assure you that nobody has gained any unfair advantage or additional time to place a bid during this slight delay.
Again our apologies for any confusion caused by this. If you have any additional questions, please feel welcome to contact us below. We are available 24/7 and we are always more than happy to help!
Phone: 855-455-3325
Email: [email protected]
Live chat available using the contact support button on the webpage
Facebook Messenger
From the business
Bid on auctions and save. All auctions start at $0 with no minimum price reserve. Everything must go! DealDash is the fair and honest bidding site. Founded in 2009, millions of bidders have enjoyed Deal Dash auctions since.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kim,
Thank you for your candid and honest feedback.
I am truly sorry for any frustration you’ve felt in our auctions. I will make sure this feedback gets shared with everyone at DealDash during discussions about how we can continue to improve.
We do have some bidders that have been with us for a while and others that are more active. As you know, we introduced a limit of 50 auctions wins per week, after which we saw the number of unique auction winners increase by ~30%. We’re also adding more One Per User auctions based on customer feedback like yours! Recently too, as you may also have seen, we held a promotion called “Every BidBuddy Counts!”. For this promotion, all BidBuddy bids added 9 seconds (+ multiplier) of Time as Highest Bidder each time a BidBuddy bid was placed.
Our pursuit to improve never stops! If you have any further ideas on how we could make the auctions on DealDash more fun and exciting for everyone our Customer Support Team is available 24/7 to help out and collect your feedback!
Phone: 855-455-3325
Email: [email protected]
Live chat available using the contact support button on the webpage