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DealDash Reviews Summary
DealDash has a rating of 4.4 stars from 4,499 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealDash most frequently mention customer service, gift cards and penny auction. DealDash ranks 1st among Auction sites.
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Was not satisfied with my Deal Dash experience. Customer service refunded me for my bid pack. No hassle.
The answer I received to my question was prompt and courteous. Good going, Deal Dash!
A fare and biding sight that is not just trying to take your money.
I really don't like this I feel that they are a joke. And as for BOT's I think that going on there. Using up bids, it pointless I want a refund if that is even possible. I guess Ill try to get through to customer service again but I'm sure I wan't get an answer. But we will see. Dont play its a joke...
I missed my Buy It Now by an hour or so and would have forfeited over 300 bids. I emailed immediately, and DealDash support immediately put the auction back up in my dashboard so I could purchase the produce and receive my bids back.
First let me just say I have been a member on deal dash for about six months and have won several auctions of top quality merchandise, never encountering any problems, and would have given them a 5 star rating until yesterday. We will find out how trustworthy deal dash is by how they chose to handle what I would consider to be a very serious event that happened to me during one of there auctions. They are supposedly looking in to what happened, so I will wait to see how they rectify the situation and will be glad to come back and adjust my rating, up or down. At that time I will be glad to share what happened to me with all the consumers who count on this site to help them find trustworthy online businesses. Philip H.
Hi Philip, whenever an auction is sold it says "Congratulations" near the bid button. I understand because of this you thought you had won the auction when actually it was sold to another bidder.
Whenever you win an auction, the screen will always blackout and you'll see fireworks exploding with the message: "Congratulations [username]! You WON the [item name] for [price]" and have the option button to Pay later or Pay now.
We apologize for the misunderstanding. We value honesty and fairness very highly and have therefore returned all the bids you used in the auction to try again.
I have had nothing but a positive experience at DealDash online auction site. Whenever I have had a question or concern it has been handled in a timely manner by a represenative who was plesant and allways willing to help. I have tried other online auction sites but since finding and trying DealDash I will not be using any other site. DealDash has the only true penny auction site where the price goes up by one cent and its only 1 bid each time you place a bid and, their bid packs are extremely affordable on any budget.
I found deal dash to be the best place to find
Exalnent deals on every thing one would need
To fill a home.
Speedy customer service. Response within 5 minutes.
I made a mistake on Dealdash.com and the folks there were able to square me away in a prompt manner.
Excellent, quick, addressed problem to my satisfaction.
Hi, I truly wish I was writing a good review about this site because the concept is really good, however it didn't work for me.
First, I bought 32 dollars in bids and the site double it up to 64 dollars. I asked an explanation to costumer service and still waiting. Second, when you win an auction the site offers you to buy the item you won or to give you some bids back, this makes "all items" desirable to be won instead for the item itself…this means whatever you want to get…you have to bid against lots of persistent people that do not even care about the item itself at all…but have tons of bids to spend. Third…it doesn't work to bid really late into the night…it even seems there are more people bidding then.
This site seems to be a bit addictive too…it is difficult to let it go and most possibly you'll end up spending more money buying bids than saving on an item you really wanted,,, example…I spent 64 dollars on 400 bids and end up with aprox. 3 gift cards ($10 Dunkin D., $10 Something else i dont even remember, etc) of a total of 45 dollars - and I dont eat donas or drink coffee - and a pocket tool of 32 dollars…that I didn't even want.
Hi Carolina, I’m sorry about the mix up of purchasing two bid packs. As you know we've processed a refund for you.
If you’d like to read some articles about bidding and auctions this is a great site: http://www.dealdashreviewed.com/ – the articles here are written by experienced shoppers and they share some good tips of advice on how to bid, etc. Please check it out if you’re interested. It’s one way we’re trying to promote auction education and responsible bidding.
Happy 4th of July!
I have been trying to contact customer service for four days now with no avail. I have emailed and called constantly. I am not happy with this site and with their "money back guarantee " I would like the money back that was wasted on this site!
Hi Melissa, I'm sorry it took over the weekend for our customer support team to reply back to your support ticket however I see your refund has been processed in full for you now. We hope you'll give us another try and remember if you don't win an auction you can buy it now and get your bids back.
Its piss poor site, too many BOTs doing the bidding an running the bids up, also i contacted support an have yet to get a return about my problem with the site
Hi Ronald, I'm sorry to hear about your negative experience. I'm not sure why you think there are BOTs running up the bid price. I can assure you all bidders are legitimate bidders simply trying to win the auction. The majority of people that don't win simply Buy it Now to get the item plus their bids back. Did you know this was an option?
I see customer support replied to your messages on Sunday and provided you with a refund and we look forward to being in touch to learn how we can help improve your overall experience and rating of our service.
Sincerely, Dave
Deal Dash is a very honest and fair site. The deals on bids sales, the free bids timer, the Full and Half Off sales are awesome in addition to the 2x & 3x timer sales are great. I have nothing but great things to say about Deal Dash. They ROCK!
I love Deal Dash, have gotten several items for a steal. My favorite feature is everyone is equally timed and if you win an auction it is immediately noted in your account dashboard.
I have had very good response with my Deal Dash purchases. The items are as advertised and most often arrive very quickly. If there is a problem, they are quick to find a solution. My only complaint is that some will continually bid many times over the value of the merchandise, just to win. I like a deal as well as anyone, and the Buy it Now is an excellent opportunity to still purchase the items, but with excessive OVER bidding, it spoils the fun of the auction.
It was okay. For those who like this type of auction it's probably great. For me, it made every nervous trying to keep up. It really is an honest company. I just felt like a fish out of water.
Seriously what is the customer service I should comment upon
Hi Brent,
I'm sorry to see the negative 1 star rating and wanted to reach out to help. Our records indicate you've contacted our customer service team on two occasions via email (Jan 14th & 16th). We replied back to you both times the same day with your user name and password because you told us you had forgotten it. Did you ever see those email replies? Based on your comment I assume you did not.
Good to see you've been able to login as I see you've recently been bidding in some auctions, mainly large LCD televisions. Those are some of the most popular items therefore generally attract more bidders however if you want to bid on those I recommend focusing all of your bids on one auction at a time and if you don't win, buy the item to get your bids back.
I'd be happy to talk with you further about bidding tips and advice on how to have the best experience and would love to know what we can do to improve your experience and rating of our service. Here's a good site with articles written by experienced bidders which you may find useful: http://www.dealdashreviewed.com/.
Thank you, Dave
Items were shipped promptly and if an item was not available they would offer you bids in exchange
From the business
Bid on auctions and save. All auctions start at $0 with no minimum price reserve. Everything must go! DealDash is the fair and honest bidding site. Founded in 2009, millions of bidders have enjoyed Deal Dash auctions since.
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Hi Ruth, per our guarantee we have returned your bids for a second chance and provided you with a full refund. We're sorry to hear you did not enjoy your shopping experience.:(
If you would like to learn more about how it works please don't hesitate to contact us and we'll be happy to speak with you.