Dating.comReviews 1,247

Hi AbuAmine,

We appreciate you taking the time to share your concerns regarding our platform. We’re truly sorry to hear about your experience, especially regarding unauthorized charges after canceling your service. This is not the kind of experience we want for our members.

It’s important to us to address any issues related to billing and customer service:[email protected]. We recommend reaching out directly to our support team for assistance with resolving your billing concerns, as they can help investigate any unauthorized transactions.

We also acknowledge the feedback regarding the associations between our site and others. We are committed to maintaining the integrity of our platform and ensuring our members have a positive experience.

Your feedback is invaluable as we work to improve our services, and we appreciate you bringing these issues to our attention. Thank you for your patience and understanding.

Hi Carolina, we completely understand your frustration and thank you for sharing your perspective. Our goal is to provide a safe, quality environment for both men and women to find meaningful connections, and we recognize that certain features come at a cost. We aim to balance value with accessibility, so every member can benefit from a secure and authentic experience. Your feedback on the costs and verification processes is invaluable, and we’ll keep working to improve. If there’s anything more we can do to support you, please don’t hesitate to reach out to us directly at [email protected].

Dear Andy,

Thank you for evaluating the website. I am very sorry to learn that your endeavor of finding a partner in the site did not work as expected. Do be informed that contact information can be exchanged through video chat or present delivery. But please do be reminded that While we provide a platform for meaningful connections, we cannot influence or force members on how they carry out conversations.
However, I want to assure you that we are a legitimate site and we do not condone catfishing or any other form of fraud. We have a team of moderators who work around the clock to remove fake profiles and keep our site safe.

We are strongly against any wrongdoings on our app. We respect your judgment and you are fully entitled to your opinions. If you suspect members' behaviour to be concerning, do not hesitate to share your concerns at [email protected]. We will require a short brief of an incident and supporting materials proving misleading or misbehaving. And strictly providing the following information below:

• The Member ID of the user you're reporting
• The section number from the anti-scam policy that this member breached
• Date of when the breach happened
• If the breach happened on the site: specify which service you were using
• If the breach happened offsite: provide supportive material where the information can be located (ex: Social media Link, photos, etc)

I hope you'll find this helpful.

Dear Elizabeth,

Thank you for sharing your concerns with us. We take feedback seriously and are committed to providing a safe and respectful platform for our members.

We're sorry to learn that you have encountered such situation with some specific members. It is important to note that despite the strict implementation of anti-fraud measures, there may be some occasions that there are members that tend to breach the policies in the platform. We understand that negative experiences can be deeply frustrating, and we encourage anyone who feels they have encountered inappropriate behavior to report it directly through our official channels. Having said so, I strictly recommend to contact us at [email protected] with relevant details as follow:

*Profile Link or ID number for each member
*Screenshots of suspicious conversation
*Time and date of correspondence
*Any further evidence that the profiles are dishonest.

Do be informed that we have anti-scam policy implemented in the platform to make sure that we can have a secure community. Misrepresentation (A member deliberately misrepresents the following details in his/her profile: age, children, gender and marital status. We will reimburse all credits you incurred communicating with this member and ban the member permanently given that they have a confirmed profile status is one of the grounds of such policy thus we'll be waiting for your email to make sure this concern is responded with urgency.

Your feedback is invaluable in helping us improve our services.

Hi Range R,

Thank you for reaching out! I understand how important it is to connect with your partner. Please check your spam or junk folder for the confirmation email, just in case it landed there. If you still can't find it, I recommend reaching out to customer support directly at [email protected] for immediate assistance.

We're glad to hear you love our site, and we want you to be able to chat with your partner as soon as possible!

Dear Judith,

Thank you for sharing your experience with us. We appreciate your feedback, as it is crucial for us to understand and address any issues you have faced.

Rest assured that we are so eager in addressing this kinds of concern thus we strongly advise you to contact us with the relevant details at [email protected]. The app exists to connect members and eventually make them great matches thus we encourage members to as much as possible post presentable photos. As a matter of fact some members attend professional photo sessions, thus it's not strange to see beautiful ones. However, if some interactions or profiles feel suspicious, Don't hesitate to report it to us with relevant details.

We deeply regret any misunderstanding and want to assure you that we are committed to resolving any issues you may encounter. At the moment, we do not implement any monthly membership with unlimited access to the services. The current subscription concept involves making purchases to get credits to use the services. We believe your issue has to do with the fact that you have run out of credits from the 19.99$ membership thus made a purchase of 399$ credit package.

Would you consider contacting us at [email protected] so we could look into your credit history and maybe counsel you on how to manage your credits efficiently?

Dear Natasha,

Thank you for sharing your experience with us. We take your concerns about fake profiles, unsolicited contact, and data privacy very seriously. We apologize for the frustration and disappointment you've encountered.

Addressing Fake Profiles:

We understand your frustration with encountering fake profiles. We have implemented measures to identify and remove suspicious accounts. However, we rely on our members reports to identify and take action.
Regarding the profile you're suspicious to be misleading, we encourage you to report it immediately through our app or contact our customer support team [email protected] along with the relevant details below.

• The Member ID of the user you're reporting
• The section number from the anti-scam policy that this member breached
• Date of when the breach happened
• If the breach happened on the site: specify which service you were using
• If the breach happened offsite: provide supportive material where the information can be located (ex: Social media Link, photos, etc)

If the suspected member is proven to have committed wrongdoings against our Anti-scam policy, you will surely be refunded with all the credits incurred in communicating with him, given that he has a confirmed account (with blue badge).

We also understand your request for a full refund. You can also reach out to our support team to process your request efficiently.

We appreciate your understanding and patience as we work to address these issues. If there's anything else we can assist you with or if you have further questions, please feel free to reach out to us directly.

Thank you for being part of our community.

Dear Conny,

Thank you for sharing your feedback. I’m truly sorry to hear about your experience, and I appreciate you taking the time to detail the issues you encountered.

It’s concerning to hear that you felt misled by our platform and had trouble connecting with genuine individuals. Our goal is to create a positive and authentic environment for all members, and it's clear we fell short in your case. Having said so, I strictly recommend to contact us
With any supporting material that we can submit to the verification team to further investigate on the allegations

Moreover, The registration and surfing are free of charge. However, to have access to the available services you should purchase credits. By simply subscribing, you will be able to unlock and use premium communication services. It may not be the cheapest, but check what you get for it: anti-scam protection, constant updates, etc. Would you consider emailing us at [email protected] so that we could give you the full information on prices and how to spend your funds efficiently?

Hello Emily, Thank you for reporting this concern. I am sorry that you have encountered such situation. Despite the strict implementation of anti-fraud measures, there may be some occasions that there are members that tend to breach the policies in the platform. Having said so, I strictly recommend to contact us at [email protected].
In order to process this complaint, we need to first have any supporting material you have that we can submit to the verification team.

*Profile Link or ID number for each member
*Screenshots of suspicious conversation
*Time and date of correspondence
*Any further evidence that the profiles are dishonest.

Do be informed that we have anti-scam policy implemented in the platform to make sure that we can have a secure community. Misrepresentation (A member deliberately misrepresents the following details in his/her profile: age, children, gender and marital status. We will reimburse all credits you incurred communicating with this member and ban the member permanently given that they have a confirmed profile status is one of the grounds of such policy thus we'll be waiting for your email to make sure this concern is responded with urgency.

Dear Member,
Thank you for the review. We are very sorry to learn about the dissatisfaction in the credit system. Indeed, The platform does not offer free services but by simply subscribing, you will be able to unlock and use premium communication services. The membership at first comes in a discounted rate of 19.99$ and will add certain amount of credits, but once it runs out, you will have to top up for continuous communication. On the surface, Once you run out of credits, you will have to top up to continue using the services. Running out of credits so quicky depends on the service (online chat, video chat, Audio/photo/video attachments and etc.) you are using.
Regarding how it can be spent wisely, Try an online chat instead of email unless you do not mean to send a 5000-character message every time. It costs 1 credit per message against 10 credits for 1 email and a reply comes in faster. As per the refund, do be informed that unused credits can be subjected for it. To check further you are welcome to browse on our Refund policy in our Terms and conditions or contact us with relevant payment details at [email protected].

Hi Verna, Thank you for sharing your billing concerns. We are sorry if the premium communication rates left you with doubt and disappointment. We would like to clarify that Our application doesn't implement the free-to-use model. And by simply subscribing, you will be able to unlock and use premium communication services. Indeed, using certain services costs a fixed number of credits that you buy separately. Please be informed that we provide our members the full freedom to choose among several communication features as well as credit refill packages in the platform. The rates that you have mentioned were options for the credit packages that one can top up their balance with to continue communicating with their match. To save up, pick bigger packages, as you pay less for a bigger number due to a lower rate per credit. We totally understand that you entered into this experience with an open heart and genuine intentions, which is truly commendable. Unfortunately, things took a turn towards excessive costs and expectations that didn't align with your initial expectations. Please know that you're not alone in encountering such situations. Would you consider contacting us at [email protected] so we could look into your credit history and maybe counsel you on how to manage your credits efficiently?

Again, We deeply regret any misunderstanding and want to assure you that we are committed to resolving any issues you may encounter.

Hi Mayra! Thank you for the review. I am sorry that our premium rates left you with doubts. There are few reasons why our app is not the cheapest, One of which is because we invest in the safety of our members thus we are partnered with a team that ensures our anti-scam policy is strictly in practice. To save up, Try an online chat, It costs 1 credit per minute against 10 credits for 1 email and a reply comes in faster. Please be informed that we provide our members the full freedom to have a much personal connection with their matches thus exchanging contact information is readily made available through video chat or Present delivery. Do contact us at [email protected] for more details.

Dear Mi R,

Thank you for sharing your review. We sincerely apologize that you encountered fake profiles on our site. We understand your frustration, as creating a genuine connection is a priority for many members, and fake profiles can be a significant obstacle to that.

We want to assure you that we take allegations of misleading profiles very seriously. Our main objective is to provide a safe and genuine dating environment for all our members. To address your specific concerns, we are committed to removing fake profiles that mislead our members. We will investigate the profiles you mentioned and take appropriate action.

Our company is strictly against any and all scams. Not only do we not support it, we fight it stringently and appreciate any help from our customers in identifying these issues. We understand that perfect communities are difficult to achieve, especially on large platforms like ours. However, we are constantly working to improve our detection and removal methods to keep scammers at bay.
We have an anti-scam policy that offers a full credit refund if it is proven that one of the members you interacted with is not who they claim to be. You can find more information about this policy and dating safely on our platform here:https://www.dating.com/en/people/#dating-securely

To assist us further and make our platform even better, we would greatly appreciate it if you could reach out to our customer support team at [email protected]. Here's the information we will need to investigate this efficiently:

-Your Profile ID Number
-ID Numbers of Reported Members
-Screenshots of Evidence (as you already attached)
-Time and Date of Correspondence

By working together, we can create a safer and more trustworthy environment for everyone on our platform.

We appreciate your willingness to collaborate and we are looking forward to your immediate response. Thank you.

Dear Sabine,

Thank you for sharing your concerns and for your patience as we investigate the issues you've raised. We sincerely apologize for the frustration you've experienced with encountering fake profiles on Dating.com.

Dating.com is a legitimate platform dedicated to fostering genuine connections. We strongly condemn any attempt to deceive members and actively fight against fraudulent activity. We appreciate your vigilance and the detailed reports you've submitted concerning suspected fake profiles.

We understand that your experience hasn't reflected our commitment. While we strive to create a perfect online community, unfortunately, some members with malicious intent may still slip through the cracks. We have a dedicated team Sabrine working diligently to identify and remove fake profiles. Your reports will be thoroughly reviewed, and any accounts found to be in violation will be swiftly banned. We're continuously enhancing our verification process to make it more robust and prevent fraudulent accounts.

While we investigate these issues, we highly recommend utilizing our Video Chat service. This allows you to connect with potential matches face-to-face, fostering a more genuine interaction and helping to identify real people.

We value your feedback and take all reports seriously. We're committed to providing a safe and authentic dating experience for all our users. Please don't hesitate to reach out to our support team at [email protected] if you encounter any further issues.

Hi Jouk, Thank you for sharing your thoughts. I am sorry to hear that you developed some doubts about the authenticity of our services. I want to assure you that we are a legitimate site and we do not condone catfishing or any other form of fraud.
Did something happen? Is there any particular situation that made you conclude such thought about the platform? I am certain we'll be able to help you resolve this if you clarify your experience with us.
However, If you do not want to worry about the legitimacy of the members, limit your communication to Verified accounts and if you suspect one to be concerning, contact us at [email protected].

Hello and thank you for your feedback. All our members are protected by the anti-scam policy and we work the best we can in making the platform a safe community for every member. We make it appoint to verify members upon registration. However, we wouldn't deny the fact that there may be possibilities that unacceptable situation may occur, Hence, If we see that someone is misusing the platform we will make sure to take strict measures against such members and reimburse the credits you’ve spent on them provided that such member has confirmed account. Please report any suspicious account or activity at [email protected] along with relevant details the proves the claim.

Hi! The subscription renews itself automatically every month and you receive a respective charge regardless of whether your account is active or not. Cancelling needs to be done separately.
We check all members that register with us to make sure that no one misuses our platform. All our members are protected by the anti-scam policy. According to the policies it is strictly forbidden for anybody else to write on behalf of the members or upload photos of other people on their profiles. It's also strongly prohibited to be compensated for using the platform. If we find any violation of these rules we will ban the member and refund you the credits. So if something happened please tell us thus made you feel suspicious about your contact's activities, do tell us with details via e-mail ([email protected]).
I have checked your account shown in the screenshot and determined that it was made and authorized manually from the cardholder's side. And actually the credits have been entirely used up. Please don't hesitate to contact our customer support to resolve your concerns. It will be greatly appreciated. Thank You.

Traduzido no Google:

Oi! A assinatura é renovada automaticamente todos os meses e você recebe a respectiva cobrança independentemente de sua conta estar ativa ou não. O cancelamento precisa ser feito separadamente.
Verificamos todos os membros que se registram conosco para garantir que ninguém faça uso indevido de nossa plataforma. Todos os nossos membros estão protegidos pela política anti-fraude. De acordo com as políticas é estritamente proibido que qualquer outra pessoa escreva em nome dos membros ou carregue fotos de outras pessoas nos seus perfis. Também é expressamente proibido ser compensado pela utilização da plataforma. Se encontrarmos qualquer violação destas regras, baniremos o membro e reembolsaremos os créditos. Então, se algo aconteceu, conte-nos que fez você suspeitar das atividades do seu contato, conte-nos com detalhes por e-mail ([email protected]).
Verifiquei sua conta mostrada na captura de tela e determinei que ela foi criada e autorizada manualmente pelo titular do cartão. E na verdade os créditos foram totalmente esgotados. Não hesite em entrar em contato com nosso suporte ao cliente para resolver suas preocupações. Será muito apreciado. Obrigado..

Hello and thank you for your feedback. According to the policies of our app it is strictly forbidden for anybody else to write on behalf of the members or upload photos of other people on their profiles. It's also strongly prohibited to be compensated for using the platform. If we find any violation of these rules we will ban the member and refund you the credits given that such member/s are verified. Thus I strictly encourage you to provide us further supporting details regarding this encounter and send it to our email [email protected] to take a closer look on this as the safety of our members' is our utmost priority. Thank You.

Hi there! On our app, we have a very strict security policy, as the security of our members is the top priority. If you think that a profile isn't real, please send a direct link to our customer success team [email protected]. In addition, we agree, our app isn't the cheapest. But we are doing our best to make it worth the price. On our site, you can feel protected and successful in your search! We are constantly developing our services to provide our customers with the best experience possible.

Hello! Thank you for your feedback. We are sorry that your experience in our app is not satisfactory. I understand that huge amount of notification may feel overwhelming sometimes, It apparently shows that you have been attracting a lot of pretty members, If receiving messages from members does not work well with your comfortability, we can suggest alternatives on how it could be prevented. We exert our best efforts in checking members that register with us to make sure that no one misuses our platform. All our members, including you are protected by the anti-scam policy, so if something happened please don't hesitate to tell us. Do be informed as well that It's also strongly prohibited to be compensated for using the platform. If we find any violation of these rules we will ban the member and refund you the credits particularly when the member in suspicion is tagged as verified profile. Please don't hesitate to reach out to us at [email protected] with the relevant details and supporting materials to proceed in accordance with the Anti-scam policy.