Darntoothysam.ComReviews 194

On June 4,2012 I placed an order on this site for a part for my Canon flash. I received an order confirmation buy email. It is now June 21, I have emailed them 2x to inquire about the status of the order, to which I received no response. I have emailed them three additional times to inquire about the status of the order, to which I have had my emails bounce, which leads me to believe that my email address has been blocked by this company. My credit card has been charged. I am going to call them tomorrow, but I doubt that I'll get any satisfaction whatsoever. I will also be calling the Minnesota State Attorney General's office to file a complaint, and I will be working with my credit card company to cancel the transaction. Lousy lousy "company."

I would not have send my camera to this establishment if I have come across this website to find out how poor service people are getting from darntoothysam.com.

I have sent my Sony Alpha 100 with lense to fix the LCD repair, and they charged $139 to my account using Paypal. I am ok with them charging, but no email response or anything other then my camera was sent to repair which I received on April 10th, 2012.

My order ID Number is #*******, and serial number is *******. I have sent several emails and tried to call them without any luck.

I tried to open case with Paypal, and they won't take the case.

I am desperate as I am going on vacation to yellowstone next month, and need my DSLR back. It was April 10th when they received the camera, and today is June 21st, 2012.

This is really sad. My wife has suggested that I have lost the camera and the money to repair. I am holding hopes here to prove my wife wrong.

I need the camera back because I don't want to purchase another camera just for the trip.

I have thought about driving to Burnsville, MN to pick up my camera many times.

Please fix my camera if you can't, please send it back, and I will find other place to repair.

It is has been a month and 15 days since I placed an order for a LCD replacement screen, and the status on my order is still "Order recieved". I have sent at least 10 emails and still no response from darntoothysam but an automatic response stating that "Thank you for contacting DarnToothySam.com. Currently this mailbox is
Monitored 3 days per week and not on the weekends. We will respond to your
Emails as soon as we can and in the order we receive them."... Please beware before doing business with these people!

If your looking to get a part for your camera tomorrow don, t shop here, but if your looking for probably the best price on camera parts around this is it. I purchased an lcd for a sony DCR-SR45 couldn't find it anywhere for less than $120. Here I paid $55 for the lcd block assembly.It took a couple of weeks to get the part. But worth the wait for the price, Just remember the DUDE works out of his house, the internet is worldwide, it might take awhile to process an order. They are legit!

I have had similar problems with this company. I ordered a replacement LCD screen over a month ago and never got anything. My credit card was billed as soon as I placed the order. I have tried to call several times (got recording), have sent emails (no response) and even tried to post on the company's complaint blog, but it never posted. So now I am disputing with my credit card company... hopefully this will take care of things.

I can only stress that you stay away from a company that offers such terrible- or complete lack of- service. This is the first time that I've been moved to post such a strong warning about a company, but anyone who operated with such carelessness should be avoided. Deal with this company at your own peril.

Great prices and great online support. Unfortunately, there's very difficult communication issues. I was fortunate enough to live close by to check on my order, but can understand some frustration in not being able to contact this company. I think a lot of the problems could be eliminated if customers weren't charged until after the product was shipped. Other than that, I was pleased once I stopped by and am glad I've found a cheap way to fix my camera.

Thomas,
As it seems fruitless to get any response from you through your 800 number or email, it does seem that you respond to comments posted on this site. So here goes another attempt to contact you, and HOPE to get a response. To refresh your memory, I sent a Canon SD980IS camera needing lens repair (due to being dropped at Christmas), and my daughters 4th generation Ipod touch that had a broken digitizer. USPS confirms that you received my shipment on January 13th 2012. We had a phone conversation on 1/11/12 that your repair person had repaired Ipods before, but had not done a repair on the touch model, but you seemed confident that the repair could be completed even though Ipod repair was not a service you normally provide. I filled out the repair form from your website and sent it along with the camera and Ipod as instructed. At the time, we agreed to delay payment for both repairs until you were able to determine a firm price for the Ipod repair (You did give me an approximate maximum cost at this time). Once that was determined, you were to inform me of the total repair costs (for both), so that we could arrange paying for both at once. At this point, there was never an order number because I never heard from you, even after repeated attempts to try contacting you. Please send my camera and Ipod back to me so I can get it repaired elsewhere.
Bill (Elida, Ohio)

About a year ago, Darntoothysam repaired my Canon G9. It had the same problem every other G9 had or will have where because of a design/manufacturing defect screws come loose and shorts out a circuit board. (Canon refuses to acknowledge this problem and is therefore on my slist). They did it quickly and for a fair price. About 6 months ago, my Canon underwater housing leaked and the camera got flooded. I asked if they had a refurbished one I could buy or repair mine or if I should just buy a used one on eBay and have them check it out to make sure the screws were secure. The recommended the latter. I bought one and sent it to them and for a very reasonable price they took it apart, confirmed the screws were not properly secured and secured them. I had the camera back in 1 week. This was my second very good experience with them

I sent my camera in for repair, paying via Paypal in advance. My camera model, order number, etc, does not matter here. I see the reviews and I will say that he is not a crook, or a thief, or a scammer. He is, however, bad at communications. Agreed, the website states 7-10 day turn-around on some repairs. My 7-10 days was actually closer to 4 months. He does not keep the customer informed, does not answer emails (or phone messages apparently) in a timely manner if at all. Always the excuse of being a small business, etc, etc, etc. It seems that many items sent to him for repair end up going to the manufacturer or a 3rd party for repair, which only add to the delays. Of course he does not inform the customer that this has happened. My unit was sent to the manufacturer after being "repaired" at his shop where it sat for 30 days before he authorized the repairs! I think that this business needs to control the number of repairs they take on and to change the "promised" turn-around times. When a customer send an item in for repair that could be valued into the thousands of dollars and they do not hear from the shop weeks after they were supposed to have received a repaired product, then of course the worst is believed. Mr. Drayton spends entirely too much time and energy defending himself and his business than he does responding to legitimate customers call and emails. If you are not in a hurry to get your gear repaired, he will get it fixed. If you are in a hurry and expect it in the 7-10 days-forget it, you will be in for a lot of discontent, so sent it to the manufacturer and spend the big $$ to avoid this drama.

Well, these guys are a little on the slow side as it took three weeks to receive a part for my Nikon digital camera, but they did deliver and the part was in excellent condition. And, I must say I did save a few dollars over purchasing this part elsewhere and considering the free shipping. Perhaps in this day and age of instant gratification, we are a little spoiled. I would have have given them five stars had they been about a week faster, but in my experience, they are honest and delivered exactly what I ordered.

I just want to know the status of my very simple order. Darntoothysam does not answer there messages either by phone or by email. If they are that busy then they need to hire someone to take care of responding back to customers. I run a small business too and I am a hell of a lot more professional and organized. Right now I need that part that I ordered as fast as possible because my cameras are my business. I'm screwed without them. Didn't take them long to charge my card. The least they can do is drop the part in a box and have the shipping company pick it up and send it to me. I am definitely not happy with this company. My name is Chris, and I am most certainly a real person. I've been seeing Thomas' comments calling people liars and not being real people. People don't find a random website and just start making up complaints for no reason. I want either my part that I ordered or my money back. And don't tell me that it's back ordered. I already know it's not because after reading all these reviews, it was apparent to me that I had to hurry up and order the part from another company and have them overnight it (Like 10 minutes ago) because it's clear to me that Darntoothysam isn't going to get it to me anytime soon. And if Thomas is seeing this, my order # is *******. And as far as not being able to hire someone to answer your calls and emails, it's clear you don't know how to run a business.

I bought a LCD Screen for my camera, in 20 March 2012.
I received an email from Darnthoothysam, with the confirmation of my order, and I was charge my account same day.
I waited for a shipping confirmation email, for a couple of weeks and nothing. I called the company, they did answer, and I didnt leave a message, because they ask you not to, "they don't have time to listen to them" (that's not my personal opinion, that's what the recorded message says). I send an email to the company, asking about my order. I did hear back from them.
Waited another week, I send them another email, asking about my order, and I got nothing.
Waited another week, and I started sending emails, almost every day, for a couple of weeks, still nothing. Try to call them several times; I could get a hold of anyone.
I am really patient, and I don't need the screen that bad, to get upset about not getting my product right away.
What I think is not fair, is that I got charged right away, and still they can't answer my emails.

This is a message for you Thomas D. I understand if you don't have time, but you are running a business and if you don't like negative comments, improve your business. People are not lying about their experiences, Im not lying.

There is no excuse for your terrible customer services. And if you can't handle your business, don't charge your customers, until your sure you can do it.

But I guess you go by "ITS EASIER TO ASK TO SAY SORRY THAN TO ASK FOR PERMISSION"

Juan Ramos