DailyStealsReviews 424

Well, I sure wish I would have done some searching prior to my order from DS. I ordered a Samsung Galaxy Nexus on 5/31/12. I saw EBAY put them front and center as a daily deal and figured they were good enough for Ebay. They did have quite a few negative reviews, but it seemed to be on the lower priced Items. Anyway, drank the Kool-Aid. As of this review 6/8/2012 they have given me a tracking number for UPS. Basically a label was printed on the 6th, but UPS has not actually received the package yet. Apparently, DS and the Galaxy Nexus deal have quite the sorted past. After going through reviews and talking with other buyers it seems that this is a common tactic to buy more time for them to either source product or have their skeleton crew fulfill the orders. Well enough of this game for me. I am filing complaints here, the BBB, the FTC, and anyone who will listen. I am going to call AMEX in the morning and speak with them as well. There is a bunch of chatter about this deal on several boards that I visit and not good chatter at that. I guess I will make it my mission to educate others about DS and these tactics. I must have become complacent in my online purchasing, maybe because I have never had an experience quite like this one. I pride myself on being careful and have never been screwed. I do hold both PayPal and Ebay equally responsible.

Maybe you shouldn't have sold 583 if you didn't have the stock or the resources to give people what they paid for!

Quote from dailysteals on another site about the same item:
Due to an unexpected demand for the Galaxy Nexus, we are having a slight delay in regards to shipping. We sincerely apologize for this.

However, your Galaxy Nexus is expected to ship very shortly. Once the order has shipped, tracking information will become available.

I just finished my BBB complaint and I have an email into the New York AG, EBAY is next, and then AMEX to make this all go away!

I have ordered from this site twice now and won't ever order from it again. The first thing I bought was a San Disk card and I was sent a knockoff that didn't work with the product I ordered it for. The second item was 10 headphones. It took awhile for them to come and after opening the "new" product I realized they didn't fit into the average sized ear. Some of the headphones were even missing a part of them. DON'T ORDER FROM THIS SITE!

I'm glad to know I am not the only person who has had problems with this site. I ordered a soundbar from them back in January and when I ordered it I accidently ordered two. I emailed them asking them to adjust the transaction to only one, because... well... thats all i needed. I got a response saying that it had been taken care of. I waited a week or so and went back to the website to check on the status of my order only to find that it had cancelled. I didn't care too much so i said whatever as long as I get my money back... well i didn't. They only refunded me for one. I sent them three emails before I got a response saying I got a credit for the site. But the credit was only for $15! They owed me $150!. When i emailed them the other day i got a response saying they already refunded my credit card. I just sent an email back saying "ONLY FOR ONE!' I never got the other sound bar, I'm not paying for something i didn't receive. The even shadier thing is when I go on the site, there is no history that I ever ordered anything from the site... STAY AWAY FROM THIS SITE! They will rip you off big time. I will be calling my credit card company in the morning to dispute the charges.

"I'm finally catching on to this "company's" antics. They got me for the second time and it's getting pretty obvious what they're doing.

Most recently I bought a "Sandisk micro SD card" instead they sent me some generic POS in a plain white envelope, nothing else, no little plastic baggie, nothing, just sitting in a plain white envelope presorted mail. So I plugged it into my Nook and it worked so I was like, yeah whatever.

About a week later they sent an email to everyone that bought the "Sandisk" card saying they apologize, it was a mix-up that they sent a generic, probably used, POS, and that you could claim $8 off your next purchase if you fill out all this paperwork and crap. Yeah like how many people are actually going to do that, why can't you just credit the account or send me a check? My point is they know only a very slight percentage will actually go through the trouble of claiming this money back. So not only are most people not going to claim the $8 off the next purchase, the ones that do claim need to come back and spend more money with them and buy more misleading generic crap. Like myself, I didn't bother; I will just never shop there again. So essentially they are selling generic crap for brand name prices. I will put any amount of money that they do this on a regular basis. It's actually kind of genius, I give them props, but it's also bad business and they will lose customers, and from the looks of this site they have lost alot already. But if the numbers make sense and you can afford to lose customers and keep scamming the new people, then I'm sure they will go for the money and not the loyalty. Also, watch out for their other crappy company "Ice Monkey"

So like everyone who bought a Nexus galaxy GSM from dailysteals, I was really excited to get the phone. However, there has been nothing but problems with this company. I have tried to be patient with them until now.

1. After they immediately charged my credit card, I was never given any notice of when my item was being shipped. I had to email them to receive a tracking number.

2. After I got the item, I opened the box and saw one huge crack on the screen and a couple of smaller cracks. Obviously either item was improperly handled or they just shipped me a damaged phone.

3. I had to email the company twice over a span of a week and a half until someone responded to me. Their advice was to contact Samsung for their international warranty on the phone. I do not know why I had to contact Samsung when dailysteals sent me a damaged phone. But yet I decided to contact Samsung but they said they would not cover it. So back to emailing dailysteals and guess what? After 3 days of waiting for their response, I am STILL WAITING. I have been trying to get a replacement for 3 WEEKS. Their return policy is non-existent by the way. I think those automated responses saying that a representative should be contacting me within 1-2 days should be taken off or changed.

For all the people who gotten replacements with paid shipping and all of that, I feel that those items are very inexpensive and can be easily replaced. For the people who have gotten expensive items (worth hundreds of dollars), dailysteals will try to lag to help you. Maybe they are just waiting for the dissatisfied customers to give up on the product. Usually I give companies benefit of the doubt but this is taking way too long. Everyone who buys from dailysteals be careful, you might be just like one of the many disgruntled customers.

I ordered a New Slick SimpleFlix VC100 Dig on 06/23/2011 (Order #*******). I received a demo camera, as oppose to a real working one. I contacted DailySteals.com and they e-mailed me a return label. I replied by letting them know that I would need a return via check, as the credit card that I had used was no longer valid. I returned the non-working demo camera (it had a pictures pasted to the screen). They apparently proceeded to refund the invalid card as I had asked them not to. I have been fighting with them for well over six months to get an actual refund and they proceed to either ignore my inquiries completely or give me the same response for each of my inquiries which is always "You were refunded on this date". I have been very patient, and even said that I would accept a credit on my account towards a future purchase. My last several inquiries were not responded to, and I did check my spam folder.

Should I have been refunded timely, I would have given a 3-4 star rating. Almost a year of fighting to get a refund makes this a 1.

"It looks to me like a LOT of these newest ratings are made-up / contrived in order to try to bring this reseller's score higher. But I can assure you, you get what you pay for.

Anyone who's ACTUALLY used the DailySteals website would NOT write a review saying how easy they are to work with and how simple their website is... because it's NOT THE CASE. Plus, to say that they have fast / prompt shipping? Far from it. For everything I've ordered, it's shipped several weeks after the order date (and well-after they collected my money!). Returns? Well, I hope you don't have one, because it's a BAD time.

I can tell you that I've ordered a few things from this company, been consistently disappointed, and after just about the worst customer service ever (no phone number available, no longer has a "live chat" option, and 2-4 days for them to return an e-mail), from every single individual that I've dealt with, I'm done with them. "

I ordered a camera on 12/27/11. Their site says it shipped the same day but the UPSMI tracking number they provided still shows no information 3 weeks later. I have tried to contact them multiple times (their "LIVE CHAT" has been offline for the past 3 weeks) and have yet to even get the courtesy of a response. I have ordered numerous times from them with no problem but this experience makes me wonder if they're not going out of business and just ripping off as many as they can until they get cut off.

Bought Logitech keyboard that was shipped out approx. 10 days after order was placed. They provided UPS shipping number that tracked the package to my local post office. From there its been a nightmare. I contacted DailySteals 12 days after tracking shows my package arriving at local post office and "Izzy" advised me to contact local post office to see where my package was. I advised Izzy only the mailer can make a claim on a lost package and ask for refund of my money. No response. "Izzy" must be waiting on his own keyboard. Customer Service Sucks!

***** HORRIBLE WEB RETAILER! *****

Daily Steals sells defective products and then makes the return process so difficult that most people just give up. I've spoken with others who've had the same experience and have given up. THIS IS THEIR BUSINESS MODEL.

***** THESE GUYS ARE LIARS AND THIEVES! *****

They don't respond to emails, and when you call their automated system keeps you on hold for unreasonable periods of time. I finally held for over an hour to get through. I was then lied to and told that they did not receive any of the three emails I sent. It's now been over a month and I have still not received a refund.

***** WORST RETAILER EVER! *****

It's an unreliable site. They are very unprofessional and rude when it comes to customer service. They scammed me before into buying something twice because my order "didn't go through their system" When I emailed them about my refund, they never answered me, never picked up the phone, and Live Chat only referred me to their email (that they don't reply). I was able to get them to respond after escalating a claim to PayPal. They are rated "F" on BBB for a reason.

After ordering several(approx. 8) times from dailysteals, I had a problem with an android tablet ordered from them. After many attempts trying to contact customer service, I finally got hold of "live chat" online, and was asked several times why I was not satisfied with the tablet. My problem was the thing kept "freezing" up, and I had become frustrated with it and wanted a refund. I was told that a RMA would have to be sent to me before a return would be possible. I waited one week, but no RMA came to my e-mail box. I now start the process over of trying to reach customer service, and finally got "live chat", I explained my problem again, this time I was sent the RMA. After returning the tablet(made sure I got delivery confirmation), I waited three more weeks with no word from them. I contacted "live chat" again and was told that my card would be credited. They finally did after a total of about 9 weeks. My feeling is if I had not persisted, nothing would have been done. BE AWARE!

Horrible site, I ordered a product on a Friday, I went through the process of buying the Item when suddenly after I confirmed everything it all came out blank. Well I thought this is weird, checked my bank account and they had taken the money out of my checking account. I tried all day Friday to get in touch with someone, no reply to e-mails, no one on chat, no answer on the phones. IT'S A FRIDAY. So finally get a hold of someone on Monday, they tell me it has not gone through, I will recieve no product. That's interesting because they have already taken the money out of my checking account but they won't send any product. Then the chat ended. Like that. Because THEY were done.