DailyStealsReviews 424

I ordered from DailySteals.com because they had a great deal on Beats Studio Heaphones. I was very excited about my purchase until I opened the package. Inside, there was no packing material, no packing slip, and no instructions. The headphones were merely thrown into a box, taped shut, and dropped on my doorstep. I though I could look passed the lack of care the company took in shipping the product because the headphones were listed to have great sound quality and noise-cancelling features. However, I was wrong. After searching the internet for the product instructions, the "noise cancellation" was a serious disappointment. I promptly wrote to DailySteals.com in hopes that I would be able to speak to a customer service agent and review my options for returning the headphones (I would have been happy with a credit). But, after two attempts to contact customer service describing my disappointment, I had not received an email or a phone call. Finally, I wrote a third email which was much more emotion laden that described my frustration with their lack of professionalism and my plan to contact the Better Business Bureau and to cancel my customer account as soon as this issue was resolve; as I am confident the Better Business Bureau will resolve the issue.

The bottom line, this website may have some seemingly great deal but you can not expect quality products, safe and secure packaging, or a response from customer service in the event you are unsatisfied with your purchase. I was shocked by the inattention Daily Steals paid to my repeated and patient attempts to contact them and it would be a shame to see other paying customers experience the same unfair treatment.

I have ordered several items from this company with mixed results. The refurbished Blackberry cellphone died within weeks of my shipping it to my girlfriend overseas. The iPod Nano clone was DOA (dead battery-can't hold a charge).

I received 2 bicycle lighting kits where the tail light was bad on both (the second one was a replacement).

I bought some sheets that looked like a great deal, but they were actually so thin you can see through them like sheer drapes.

Right now they won't RMA a screen protector that was in no way what they advertised. The add said "Tempered Glass", and specified it also included additional items for installation. Instead I received only a plastic screen protector (now advertised as PlexiGlass) that was not even unused or properly packaged. They refused my return and won't answer my e-mails, The only way to e-mail them is through their website and it's impossible to keep a record of the messages sent.

I have had much better luck with Woot, 1Sale.com and eBay. If you see something electronic labelled as "refurbished", plan for it to not work, or stop working soon after delivery.

Complete waste of time.

I made a purchase through this website via paypal.

Didn't hear from them for 2 weeks.

Finally contacted them and the claimed that I according to there fraud alert algorithm transaction was fraudulent.

However they took my money.

They claimed to have called me once on my cellphone and after I didnt answer they cancelled the transaction.

Although they never contacted me in any form other then that one phone call.

After a poor conversation with their customer service rep they finally reversed the charges.

Guess thats what happens when you rely too much on technology.

However, after reading the BBB website I shouldnt be surprised.

I have been ordering from DS for years now. I have become adapted to their fast money taking and slow shipping speeds, since the majority of the items have been low priced and non-necessities. On August 25, I purchased 2 of the victory e-cigarette kits as gifts to my father and grandfather looking for a healthier alternative to the habit they have had for years. On September 16, I sent an email asking about the status of this order and received an email back saying they are closed for a religious holiday and i need to give them a few days to update my order. As of September 25 (ONE MONTH AFTER I ORDERED AND PAID), I sent another email asking for an update. They responded saying they were working on getting these orders to us and/or refunded. On September 29, I received my daily email from DS and see they are offering the product AGAIN! I sent an email asking how they can still offer this product to customers if they cannot guarantee the product to someone who paid for it months ago. They sent me an email saying they are working very diligently to fulfill this order and if there are any issues I will be the first to know. Doubtful. I am done with this website. Any site that doesn't have a customer service number should be strike one! DO NOT ORDER FROM DAILY STEALS!

Ordered an IP surveillance camera that turned out to be an IR camera instead. Huge difference.
Ordered some magnetic thinking putty for my grandson that is so stiff as to be useless and will not behave as portrayed, with the magnet pulling a stream of putty toward it.
Ordered a LiOn battery pack from them, arrived with NO instructions and loose in a box with NO packing.
I have ordered a few good items from them, I ordered a refurb HP laptop that looked almost brand new. However it took many weeks to come and I never received a shipping notice. I couldn't wait any long and bought a new laptop locally then the refurb came the next day. If I'd have know it was even on the way... I would have waited.
Their shipping has always been exceedingly slow.
Caveat Emptor.

Bought a "fully reconditioned and guaranteed" smart phone. It finally arrived but did not work correctly. Hay that happens, so I requested a return or replacement. After several days I received a message that a seperate email with an RMA and shipping label would be coming. That has been a month ago. Since then I have been working to actually get the RMA (return merchandise authorization) that was promised but to no avail. Usually, about 5 or 6 days after my request I will get an email stating they are sorry for the problem and an RMA and shipping label will be sent in a separate email but I never get the other email. I have sent 5 requests for follow up. All I can say is if you chose to purchase here, good luck. Consider any purchase here a big risk.

The product I purchased was shipped UPS in a box without any packing material at all. The box was crushed and so were the items.

I requested a Return and even sent pictures, but they denied the return stating, "as a final sale site, I am unable to approve a return for the reason you have provided."

In other words, if you don't like what they send or it is damaged, YOU ARE ON YOUR OWN.

Stay away from dailysteals.com and icemonkey.com AT ALL COSTS.

Some stuff is junk and some is good. The 2 worst problems are 1- You pay for the merchandise immediately, but it does not get shipped for a long period of time after purchasing. They seem to keep your money drawing interest for a period of time before having the item shipped. Why not keep your money in your bank until they are ready to ship. 2- Customer support is non-existent. IF you get a response to an inquiry, it's not timely and it's a generalize answer, copy and paste, one size fits all response. Nothing specific to YOUR inquiry.

This business uses dark age business practices in a digital age. Stay away from this site. You can buy the same or similar products at same or similar prices elsewhere without delays and better customer services.

I have been ordering from DS for a couple of years and had no problems. DS does take a long time to receive the orders and I understand that. I ordered 3 Victory E-Cig starter kits for $20.00 each on 6/10/13. On My orders page, it is showing delivered on 6/22, but have not received any thing. I have been e-mailing ever since and still have not received the promised order. I am done. I will not be ordering from this site again and will not recommend DS to friends and family as I had in the past.

Absolute worst customer service I've ever experienced. I bought an item through their ebay offerings and rather than ship it to the address I selected as my shipping address on ebay, they decided to ship it to some ancient address registered as a billing address in my paypal account. I noticed this within seconds of placing the order and immediately contacted them about it. They offered to cancel the order, which I accepted, but they didn't try to do it until after the order was processed (but before it shipped) and then said they couldn't do it any longer. The last customer support representative recommended that I contact the current residents of this apartment I lived at 2+ years ago. Absolutely no help.

Found what seemed to be a reasonable deal on this site via Gottadeal.com. Ordered two 4 packs of HP 564 printer cartridges. Received two 4 packs of HP 564 Setup Cartridges - they can only be used in a new printer that has never been initialized. Only potential person they would be of benefit to would be someone who had a new printer that didn't come with ink - not likely that person even exists. Will not work in my printer, they did not picture setup cartridges, and they will not authorize return. My first transaction with them is my last. Beware of any company that claims to be run by a "Master Thief". It appears I was a victim of their "daily heist".

"From my personal experience, stay away. I finally learned my lesson after several items I ordered had to be returned due to defects. Keep in mind, it is not easy to return to them. They make you jump through hoops and so not answer your emails promptly. This last order, 2 solar lights, 1 came damaged in the box. I asked them to just replace the broken one. They wanted a sample of my DNA and proof of purchase which they already knew I purchased it from them. Ridiculous and anyone contemplating from purchasing from them should think twice. Their refurbished items are really damaged items. I purchased a tablet that arrived with a scratched screen. The scratch was so deep that if you ran your finger across it, you would cut yourself. I had to send 8 pictures of the scratch before they allowed me to send it back for a refund. If you ever got that feeling that you were not dealing with an on the up company, purchasing from them will make you feel that way."