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DailySteals

1.7

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DailySteals Reviews Summary

The company has garnered mixed reviews, with some customers appreciating the initial value and product quality of their purchases. However, a significant number of complaints highlight persistent issues with customer service, including delayed shipping, incorrect items being sent, and inadequate support during return processes. Many customers express frustration over unresponsive communication and unresolved disputes, leading to a perception of unreliability. Overall, while there are occasional positive experiences, the prevailing sentiment reflects a concerning trend of dissatisfaction regarding service efficiency and customer support, suggesting a need for improvement in these areas.

This summary is generated by AI, based on text from customer reviews

service
85
value
78
shipping
83
returns
68
quality
73

We monitor reviews for authenticity

Arizona
1 review
3 helpful votes
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I placed an order and paid with paypal, the money came out of my bank account but shows no open orders online. I have emailed them 4 times with no response. DO NOT ORDER... this company needs a phone number

Date of experience: July 14, 2014
Jennifer B. — DailySteals Rep
over a year old

Hello,

My name is Terrell, and I'm the Customer Service Manager here at Daily Steals.

I would love to be of assistance. Please email me at [email protected]

Arizona
1 review
4 helpful votes
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SAVE YOURSELF THE FRUSTRATION - AMAZON has same or better prices and terrific customer service than dailysteals.com or dailysteals on Ebay!

HORRIBLE CUSTOMER SERVICE - Ordered a product - needed to switch shipping address 30 seconds later - then received an email they could not switch address. I then requested to cancel order as no one would be there for 3 months to receive. Then a few hours later I received an email saying they shipped.

Ebay was little help either as they said I must deal with them. dailysteals.com name seems to be appropriate.

SAVE YOURSELF THE FRUSTRATION - AMAZON has same or better prices and terrific customer service!

Avoid "dailysteals" on EBAY at all costs!

Date of experience: July 3, 2014
Florida
19 reviews
54 helpful votes
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I have been shopping with Daily Steals for a while now. I get their daily email and take time to read it due to finding things that interest me. I had to contact them once with a defective product, got an okay to return and received my credit in a timely manner. Some times I email them about certain products and I receive an answer in no time flat. Very courteous and nice. Been happy with them... I think you always hear the bad negative stuff when people are upset... too bad the happy ones don't take time to review them!

Date of experience: June 1, 2014
Pennsylvania
1 review
3 helpful votes
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Hopefully, they will allow a post with no stars! Not only is this site a rip off, I am convinced that they advertise items they do not have, take your money immediately and give back what they must if you scream loud enough! I purchased headphones three weeks ago... My card was debited immediately and the items showed as shipped... They then acknowledged that they were NEVER shipped and to please just wait a few days. So I waited. Never shipped, and no response from customer service. After numerous threats, they acknowledged that they did not have the items but that it would take 10 days to credit my money back. (Amazing that they take it within minutes but hold money.) So far, three weeks, no headphones and no money. I'm calling a fraud here.

Date of experience: March 31, 2014
Virginia
1 review
1 helpful vote
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"I have ordered stuffs from dailystealscom for several times in the past. All the deals went ok and I have not contacted the customer service in the past. About three weeks ago, I received my recent ordered stuff which has some quality issues. I wrote them twice. I never get back to you at all. Be aware of this webpage. There is no customer service or they ignore you after you purchased their product

Date of experience: March 8, 2014
KR
7 reviews
24 helpful votes
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I've had no problems with this website at all. I've purchased phone chargers, headphones, bluetooth headset, and even solar powered patio lights. Like any website that you are unfamiliar with, start off with smaller purchase to test the waters. I would recommend this site and it is stored in my toolbar for quick launching when I just want to do some quick shopping for deals!

Date of experience: March 8, 2014
Louisiana
1 review
3 helpful votes
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Made a few purchases from them over the last year or so with no problems. My last purchase, though, was defective and needed to be returned for an exchange. David F promptly sent me a return authorization with postage. I was told, by the post office, that the postage would only cover returning documents, not an item that weighed nearly two pounds and that they could be refunded for the postage if not used. I explained this to David in an email and he refused to send more postage saying that they would lose the original postage.

Date of experience: February 23, 2014
Jennifer B. — DailySteals Rep
over a year old

Hello,

I am sorry to hear you experience was less than extraordinary with us.

I will be more than happy to assist you in resolving this issue.

May I have your order number?

I look forward to assisting you.

Washington
3 reviews
4 helpful votes
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Purchased a bracelet that they didn't send then only gave me a partial refund to my Paypal accout. I notified the company via email with copies of the Paypal info as to the incorrect refund, after several attempts to get my money with a David F. They refused to refund me the correct amount.
Lousy customer service,

Date of experience: February 19, 2014
Illinois
1 review
3 helpful votes
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I ordered 8 products
February 17, 2014

I ordered 8 products. They refunded the cost of 3 as soon as I notified them that they did not perform as described (date/charge cable did not work on iPad Air). Two other item stood dormant until I inquired to why they had charged me and the item had not shipped for 3 weeks. They responded and indicated that the item depleted befor they could fill the order. That was not accurate because I saw one of the items for sale on their site last week for $5 more.

This company cannot be trusted on order fulfillment or product quality. Stay clear of this site! They look good, but will not be reliable.

Date of experience: February 17, 2014
Illinois
2 reviews
1 helpful vote
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Lots of bad reviews here, but I've only had one issue out of 20+ orders... and it was taken care of promptly. I order from other daily deal sites... and they're all a little slow on the shipping. This is B stock, people. Manufacturers and wholesalers dump their left over stock at low prices and sites like dailysteals provide great pricing on these items. People want shipping next day... well you have to PAY for quality like that. Love how everyone wants to pay nothing for the superior quality.

Date of experience: January 30, 2014
Kansas
1 review
3 helpful votes
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The name of the site is appropriate because they steal from consumers. After waiting too long for the item to ship, they shipped me the wrong item. Their "easy return" promise is a lie. When I try to request a return authorization, their on-line system says that my order has not shipped. They keep sending me ridiculous circular responses to my e-mailed requests for help. Do not order from this company. They are a complete rip-off.

Date of experience: January 22, 2014
wayne b.
Florida
1 review
4 helpful votes
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They debited my account on Jan. 3,2014. No info after that except saying they sent out a laser pointer?? Something I ordered from them 2mo. prior. No way to contact them at all!!!! I tried emailing them,calling them(all the phone number does is tell you to email them??). All their "contact us" links go to one kind of page. If you click Submit on this page after filling out,NOTHING HAPPENS. It is a hoax and had to go to bank and dispute charges. Stay away from this site. They almost took my $30 except I used a debit card and my bank will refund any fraudulent transactions.

Date of experience: January 21, 2014
Illinois
1 review
4 helpful votes
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Received the wrong item, asked for the item i ordered (to which they were now sold out) so i was screwed with the item they sent me. Gave me tracking numbers for open orders that have yet to have any information on it (a month later). Slow response time for customer service (if you receive any at all). They still owe me items from last month that i may never see at all. Main items on website are backwater generics that you would really find a review of before clicking the 'add to cart' button. In short, use at your own risk, i won't be using them again.

Date of experience: January 15, 2014
Virginia
2 reviews
4 helpful votes
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Bought Ipod shuffle knockoff in Sept... dead on arrival... no instructions, no brand name... wanted replacement after 4 emails give RA. Sent it back... sent it back.
Got email saying it was shipped... tracking in email did not show delievery.
Sent 4 more emails all ignored... letter to pres... ignored. Both this site and one sale a day are owned by the same hasidic Jews and they know they can make big money by selling defective goods, used goods etc. I FILED A COMPLETE FORMAL COMPLAINT WITH THE STATE OF NY, CONSUMER FRAUD... and sent a copy to their $#*!ing lawyer...

Date of experience: January 14, 2014
Texas
1 review
3 helpful votes
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The product was delivered damaged but was denied refund siting rules. I bought a apple earpod from this site though it was mentioned new on the site. The product shell had scratches after contacting the customer service i was denied refunded stating their policy. I would stay away from this site.

Date of experience: January 8, 2014
Colorado
1 review
1 helpful vote
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I have bought many items from this company. First it takes a long time for them to ship. Sometimes 10 days, but most of the time 3 weeks. I had some items not never arrived and when contacted them they always refund my money. The quality has being good on sheets and other things. You have to keep in mind that they are cheaper than a lot other place, so I have not bought anything electronic like computer, phone etc. becuase they are usually returned and you might be playing with luck (you could get something good or get an abuse item).

Date of experience: January 7, 2014
Minnesota
1 review
3 helpful votes
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I have ordered from dailysteals.com since 2010 and have never been particularly thrilled with the shipping. They take a long time to even ship the product and once it is shipped they must pick the slowest possible method. Most recently I ordered a product that was listed as shipped but the tracking number that was listed with it said that is was not shipped. I have contacted them multiple times and have not heard back from them. I would avoid the website at any cost. Typically they carry the same deals as many other websites so you can surely find what you are looking for elsewhere.

Date of experience: January 6, 2014
Texas
1 review
5 helpful votes
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I wish there was a zero!
December 22, 2013

I wish there was a zero!
I ordered an item and never received it. Customer care responds on email just to say we cannot do anything!
Stay away guys!

Date of experience: December 21, 2013
Maine
1 review
3 helpful votes
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I ordered one low cost items as a test. The item I received does not do any of the things described on the web site. I tried to go through their "returns" process twice, but both times the return was rejected, no reason given. I did finally get an E-mail from them saying I hadn't given a reason for the return: but I did give a complete description of the problem both times using their web site. I answered their E-mail, once again describing the problem, but they don't respond.

The web site design if faulty, and customer service is non-existant. Once they have your money, they don't care about anything else.

Date of experience: December 15, 2013
Illinois
2 reviews
4 helpful votes
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If I could give zero stars I would. I first tried to cancel and order with them and of course by the time they responded the item had shipped, but according to them I could refuse or return the item. I did get it but it was 'certified pre-owned' and this was not indicated on the site. Also, it was a Nook Color that was listed at 16GB, which it isn't, and there never been a 16GB model of the Nook Color. On top of that the item is defective. I have been trying to reach their 'customer service' to initiate a return, but as of now no response, and if I look at my account it says return rejected. STAY AWAY, and I will never again order from this site. The only steals going on here is the money out of your wallet. If they actually do contact me and let me return the item I will change score.

Date of experience: December 10, 2013

From the business

Daily Steals is committed to customer service and all-around excellence. We are dedicated to bringing you new, awesome deals every day. Shop DailySteals.com to find the best deals online for cell phones, apparel, computers, home goods and everything in between. We add new deals to our site every day on popular and new products. Whether you're looking for fun finds, discounts on designer brands or everyday essentials Daily Steals will deliver the steal right to you.


dailysteals.com
Founded in 2009
Spokane, WA, United States