On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DailySteals Reviews Summary
The company has garnered mixed reviews, with some customers appreciating the initial value and product quality of their purchases. However, a significant number of complaints highlight persistent issues with customer service, including delayed shipping, incorrect items being sent, and inadequate support during return processes. Many customers express frustration over unresponsive communication and unresolved disputes, leading to a perception of unreliability. Overall, while there are occasional positive experiences, the prevailing sentiment reflects a concerning trend of dissatisfaction regarding service efficiency and customer support, suggesting a need for improvement in these areas.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My thanks to Dennis who contacted me and worked a solution to my issue. I am very pleased with his help.
Their Customer Service rep "Brandon" needs education as to dealing with customers without being rude. I explained the product failure and indicated Dailysteal's website 1 year warranty statement. He replied their warranty was only 60 days and "you may want to take your device to a local service repair company". I replied with a screen shot showing Dailysteals 1 year warranty. He replied: "contact the manufacture about this warranty". He offered no information or help on how to contact the manufacturer. He offered no explaination why Dailysteal would not honor the 1 year warranty shown on the DailySteal product description page. I will not be dealing with this company in the future.
I bought an unlocked iphone 5s from them, but later i found out it to be a stolen piece. Waste of money.
Hello! We are very sorry to hear about any issues with your order. Please send us an email at [email protected] to get you started with a replacement or a return/full refund
Purchased a sweatshirt three weeks ago and although Immediate payment through PayPal there has been no response from merchant to phone messages and emails. I have tried three times to contact this company to no avail. There is no tracking number of the shipment to follow as well. VERY frustrating!
Hello! Our suppliers were out of the office last week due to the observance of the Jewish Holiday. We have expedited all shipments and tracking will update within 24 hours! We appreciate your patience! Thank you
After 3 weeks and complaining there and here, they responded not only with a credit but the ability to buy it for no charge. More than I expected but only complaint is why did I have to complain here! Thank you sitejabber! I can't hold this against them as they went beyond the request. Thank you!
Hi Dean! We have sent you a credit to your email to avoid any more delays. You can re purchase this item at no cost. Our supplier has been unavailable due to the Holiday. Thank you for reaching out, please check your email to verify!
I submitted my order on Sept 20th and have yet to receive a tracking number or anything. There is no communication from them to even let you know that your package was delayed. There is no correspondence at all. All I know is that USPS is awaiting the item for the last 10+ days. What is the hold up? It'd be nice if they'd actually keep their customers in the loop especially when the customer has already PAID for said item.
Hello! We have expected all orders including yours! Please check your updated tracking information or send us an email at [email protected]. Thank you!
Latest Update: Sep 25th 2017 8:51pm
The shipping label has been created and the USPS is awaiting the item. Los Angeles, CA, US
It is now October October 4th, 2017. Still no assistance!
Hi Scott! It looks like there was an issue with our supplier and the carrier at the pick up. We have proceed to issue you a full refund through Paypal. We are working hard to make sure you still receive the item as well! Thank you for letting us know
I purchased a sweatshirt for a great price, 17 days ago. Tracking gives me two options. 1. Order is at the warehouse, and now after 8 days, no order exists. Contacted them by email, and not one response. Now I am going to have to file a grievance with paypal and try to recover my money. Stay away!
I bought an iphone 8 day ago, but I still do not get any information about shipping.
I sent an email to customer service and get only one respond. He said that the order has just processed and will ship within 24 hours; You will be notified with tracking via email.
I wait for 2 day and get nothing. I sent an email again and waited for another 2 day without respond.
Hello! We ship that item in 24 - 48 hours of purchase. Your order has processed and will ship shortly. Tracking will be sent to you via email. Thanks!
I wish I read previous reviews & experiences. I placed an order & PAID 10 days ago for GS8+ and phone has still not shipped and I get no response from Customer Service. When I track the package I get the dreaded "The USPS has received the electronic shipment information and is awaiting the item." from courier and the status has not changed in 10 days. Many customers are experiencing same issue. Very concerning. Also I reached out to there support team a few days ago and I still have not received a response.
UPDATE: I finally received the device 2 days after writing this review. I never got a reply from customer support directly but did get a reply from a representative on this thread. To be fair and honest I must say the price was great and the device was in exceptional condition. I respect that they had a religious holiday but I just wish there would have communicated that better. With that said, I would purchase from them in the future and I raise my rating from 1 star to 2 1/2.
Hello! Thank you for reaching out, we apologize for any delay you have experienced during our observance of the Jewish New Year. We have expedited all orders! Please let us know if you have any questions or concerns at [email protected]
So how do you explain all negative reviews of none shipping issues in below reviews in August? Was there a hurricane or some holiday that coincided none of knew about? What's your excuse there? Oh yeah I forgot, "the suppliers and carriers"'s fault right?
After I ordered S8, I noticed that USPS tracking was just stuck at "Pre-Shipment Awaiting Item" status for several days. When I contacted the seller, he claimed he needed to check with his vendor. What f'ng vendor? Who cares you are making these in back of your store, or drop shipping them? Customer pays for an item and wants realistic ETA not excuses with no clear path on how/when the item will be arriving at their door steps.
Needless to say this has been the worst experience I've had. Mind you I had to deal with some deadbeat seller from Ebay in the past. But these guys take the cake.
Their prices look extremely enticing but their service(lack there of) is non-existent and fraudulent. Unfortunately, their misbehavior is only likely to be fixed by class action lawsuit.
Has your company recovered from the latest Hurricane yet? I live in Florida and know the damage it has caused.
I ordered a phone and best I can tell, it hasn't shipped 8 days later. I would not recommend buying anything from this site. I wrote to them several times and never got a response other than the robo response. This is not a good place to do business. I only gave it one star because there is no place for a zero stars.
Hello! Due to the observance of Rosh Hashanah, the Jewish New Year, we were unable to address emails and update tracking issues last week. We are aware of these issues and would like to apologize for any inconvenience this may have caused. Your orders will be shipping out within the next 48 business hours and is to be expedited. We appreciate your patience and understanding here Dave
My wife ordered a phone 6 days ago and received a shipping notification but it still show as not shipped when checking the tracking number. We have received no notice from dailysteals of a delay and are not sure how to proceed. Unimpressed and worried that we will not get what we paid for.
We are very sorry to hear about any issues with your order
Due to the observance of Rosh Hashanah, the Jewish New Year, we were unable to address emails and update tracking issues last week. We are aware of these issues and would like to apologize for any inconvenience this may have caused. We are working hard to address each and every email with care and diligence. Orders should be shipping out within the next 48 business hours and are to be expedited. We appreciate your patience and understanding.
I ordered 3 phones from them because the deal looked good. They assigned a UPS tracking number to my order 3 days ago but still not shipped. I sent them emails and tried to contact through their page, but got no response. I may have to go through my credit card bank to get my money back. Will never shop with them again.
Hello! We are very sorry to see this. We have just spoken to our carrier and supplier. They have assured us this will show movement shortly. We have sent you an email with a coupon code for any inconvenience this may have caused!
Placed an order for Windscribe PRO VPN. Did not get a working tracking number and got a message from them saying to contact USPS as they could not complete the delivery. How can I contact them without a valid tracking number?
Hello!
I would be happy to help you with this
Please make sure to read our full listing. The description of this item will explain Your Voucher Code will appear on your Shipping Confirmation Email in the "Shipping With" or Tracking Section (Your Tracking number is your voucher code).
You were emailed the code directly after purchase. Please make sure to read our full descriptions to avoid this type of confusion. We have resent this email to you! Thanks!
Ordered a Google Pixel on Aug 31st: https://www.dailysteals.com/products/google-pixel-verizon-gsm-unlocked-smartphone-32gb-128gb
Nearly three weeks later i have a non working tracking number a no clear sign of a resolution. Had to escalate a claim with Paypal against Dailysteals and via my credit card company. No response from Dailysteals and refund has been granted. What an utter waste of time.
Order #: *******DS
UPDATE: Dailysteals replied below. Tracking now shows movement (3 weeks since order, 1 week after tracking provided) Updated star review accordingly.
Hi Lucas! Thank you for reaching out! We apologize for any delays. Our office is based in South Florida and is currently experiencing connectivity issues and tracking update issues due to hurricane Irma, however, your item looks to be delivered tomorrow! Please check tracking for your updated information. Thank you!
Sent email to request RMA number and shipping instructions to return "defected battery HTC One M9". The item described "fully function" + "unlocked", but shipped non-functional and still locked phone. I am still waiting for their response as of today. If they keep silence I will have to go to my credit card. STAY AWAY FROM THEM!
After sending them the link to this review, they sent this form to me:
https://goo.gl/forms/h0arwDEW79I0kuRI3
With this sentence "You'll receive a response within 0-3 business days; including a return shipping label, if applicable"... waiting still...
Hello! We are very sorry to hear about this. We are sending a return label for you to send the item back right away! Thank you for reaching out!
First thing I ordered was okay. But then I placed 2 more orders. The third order arrived so I started checking on the tracking of the second. USPS said that it was delivered. I have not received it. As of today, I have exchanged 13 e-mails trying to get the item or a refund. Just getting run around. Don't recommend using this site. Seems you get what you pay for in quality and less than that in customer service.
Hello! Thank you for your feedback. We have to take certain steps when a customer claims the item was delivered but tracking states otherwise. Unfortunately, it is a lengthy process that requires an investigation. The carrier in this particular case reported the item was successfully delivered to your address. We are doing our very best to see if we can somehow compensate for this inconvenience
I have purchased three (3) items from this site - and they all had issues.
1) The sunglasses I got were a diff color frame than advertised on site - plus I think they are knockoffs.
2) The headphones I got were in open packaging, not retail (the site said new)
3) The phone I got was buggy, overheated, restarted itself multiple occasions, froze, etc.
All 3 had terrible garbage customer service were I had to use my credit card company to get my money back. They sell junk and don't back up their purchases. DO NOT BUY FROM DAILY STEALS!
Hello! We are very sorry about this experience! If you are unsatisfied in anyway, we are more than happy to help with a return at no cost to you! It looks like this situation was resolved. Please let us know if there is anything else we can do to help. Thank you!
Same with me. Bought a phone from them but it wasn't working and I had to pay for return shipping and they also took restocking fee even though it wasn't my fault. Stay away from daily steals and you will be tired with them trying to get your money back
Hello! We will take care of the return for you at no cost or hassle!
I ordered the wrong item. Within the hour i emailed them to cancel the order. Their website does not have any option to cancel orders, you have to email support.
The next day i get an email stating that the order cannot be canceled.
This is a really bad company to deal with. Please avoid.
Hello! We are very sorry to heat about this inconvenience, We try to ship the orders out as soon as possible. However, we will work with you to provide options at no cost to return the item to make sure you receive your full refund!
From the business
Daily Steals is committed to customer service and all-around excellence. We are dedicated to bringing you new, awesome deals every day. Shop DailySteals.com to find the best deals online for cell phones, apparel, computers, home goods and everything in between. We add new deals to our site every day on popular and new products. Whether you're looking for fun finds, discounts on designer brands or everyday essentials Daily Steals will deliver the steal right to you.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
So glad we could resolve this for you Ron. We appreciate your feedback and updated review!
Best regards,
Dennis