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DailySteals Reviews Summary
The company has garnered mixed reviews, with some customers appreciating the initial value and product quality of their purchases. However, a significant number of complaints highlight persistent issues with customer service, including delayed shipping, incorrect items being sent, and inadequate support during return processes. Many customers express frustration over unresponsive communication and unresolved disputes, leading to a perception of unreliability. Overall, while there are occasional positive experiences, the prevailing sentiment reflects a concerning trend of dissatisfaction regarding service efficiency and customer support, suggesting a need for improvement in these areas.
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Not only do DailySteals.com give great prices, best I have ever seen. But, they stand behind there returns. Great return policy and prompt credit given. Thanks, Mike R
The item arrived in a timely fashion, but it was not the item shown on the website that I ordered it from.
Going on 11 days now. They finally created the USPS shipping label at 9 days. Yet, they haven't actually shipped the item. They claim they are having a problem with the shipper. I call BS on that one. This must be a home based business out of a basement somewhere. Will not do business with again and I would advise anyone else to steer clear.
Hello! We are very sorry for any delay in your shipment. We have worked out the issue with the carrier and there will be an updated scheduled delivery shortly. Thank you so much for your patience!
So... I love deal websites and order from a lot of them, but I never had an experience quite like this:
I emailed them about a speaker that I really loved but never Could afford... a short while later I get an email from the CEO! And he writes how he Tries to get involved in coustumer service and offers me a discount!
I mean that never happens ever to anyone!
That's what I call dedication, service, and commitment.
I was shocked when I saw some funny reviews about costumer service, but then I found out there is a new CEO.so I guess the last one wasn't great.
I am so disappointed and mad with Daily Steals. I placed an order on 7/19/2017 (Wed) with 3-7 business-day shipping, and got a FedEx tracking number on 7/24/2017 (the following Monday) with the FedEx estimated delivery on 7/28/2017 (Fri). When I checked the shipping status on Friday 28th, it said (and it still says) "Label Created". So on the same day, I sent out an email asking if the items had been never picked up by the courier. The return email I got on the same day reads "We have just talked to our supplier There was an error with the carrier which caused a delay. The items are being picked up and tracking will update in 24 - 48 business hours". I waited until the following Tuesday 8/1/2017 with no update on FedEx. So I sent three emails since Tuesday asking for a full refund, but no one ever replied.
I am very sure Daily Steals do not have them in stock. If no stock, all I wanted was Daily Steals becoming honest about it, instead of pretending it had them.
Hello! We are very sorry to hear about this delay with your shipment. We are working out the issue with our supplier and the carrier now. We have responded to your email. Thank you for your patience!
I decided to cancel my order after 10 minutes and the rep told me that they were unable to cancel my order since the order has been processed. I checked tracking on their website, and the order did not even ship yet.
This website is literally its name - thieves.
Hello! We are very sorry for any inconvenience here, we only have a certain window to cancel orders from working with different suppliers. We have sent you an email with instructions to help you receive a full refund for this order!
Sold me an iPhone that worked fine until previous owner cloud locked it. Now it's just a brick. NO RESPONSE from customer service. I have bought a lot on this site. Now I have one issue and they hide
Hello! We are sorry to hear about this! Can you please send me your order number so I can proceed with return instructions right away! Thank you
I purchased 2 pairs of 3d glasses from them which arrived in a nonworking/ noncharging condition. After a month of going back and forth, and constantly asking for a status update they finally send a replacement which don't work either.
Hello! We are very sorry to hear about this and our team will work with you to send those back and proceed with a full refund. They have responded to your email. Please let me know if you have any questions during this process!
I ordered two pebble watches and neither of them worked or even turned on. After charging them, still no life. I've been trying to get a refund for over a month. Still waiting.
Hello! I am very sorry to hear about this. Can you please let me know your order number so I can have this resolved for you. Thank you!
THESE SCAMMERS TOOK MY MONEY AND SENT ME A BROKEN PHONE. SO MANY EMAILS BACK AND FORTH WAITING FOR RMA, ETC.
I SENT THE PHONE BACK AND THEY WENT RADIO SILENCE ON ME FOR 2 WEEKS.
FILED A CLAIM WITH PAYPAL AND THEY DECIDED IN MY FAVOR. STAY AWAY FROM DAILYSTEALS.
Hello! I can see that this was resolved with Paypal. Do not hesitate to reach out to us in the future if you need any assistance. We would like to make sure you have a fully satisfied shopping experience with us. If there is an issue, we will make sure that there is no back and forth and you receive the proper resolution right away. Thank you
This company is shady. I decided to return an iPhone I purchased from them and it's been a headache dealing with these con artists/scum bags. I contacted them and they gave me an RMA number in which they said was only valid for two weeks and they would refund me the money a few days after they received the phone.
I sent the phone insured and with a tracking number to the address they provided. The tracking number showed it was delivered to them 3 days after I sent it. Again, I contacted them and they said they have not received it. Total BS! The tracking number says otherwise. I've contacted them multiple times and they seem to have completely ignored me now. Two weeks have passed and nothing from them at all.
I've decided to file a claim with my credit card against this scumbag /con artist company to get my money back. I'm warning everyone to not deal this piece of crap company. They will rip you off, ignore you and give you the runaround should you have an issue or want to return something. I will never ever buy something from them ever again.
Hello! I am very sorry to hear about any inconvenience you have had here. Can you send me your order number and I will make sure this is fully resolved for you. We recently switch locations for our RMA Dept. This has caused a delay in receiving returns. I look forward to hearing from you. Thank you!
Hello,
I have ordered an item on 16th April 2017 and still not received and i am sending the mail for return the full amount or ship the item.
They are not responded till now.
Dont waste your time and money here...
Hello! We are very sorry to hear about any inconvenience you have had. We can see that the item was delivered and we have requested to open an investigation for you. Please let us know how you wish to proceed! Thank you!
This place seems like a total scam. They didn't send ANY tracking information after the first week, then I ended up receiving the product almost 2 weeks later. I ordered 2 pebble watches. 1 came without a box and worked, the other was DOA. Getting them to respond to any communication for an exchange was a joke. They ended up contacting me almost 3 weeks after the actual order informing me they were out of the watches and all they would be able to do was refund me my money. Do a simple google search and look at their reviews. You'll think twice about shopping there.
Hello John, we are very sorry to hear about this experience. We have been working hard to improve the return/exchange process to make sure you never have to be inconvenienced again. We now have a free return/hassle free policy! We appreciate your feedback!
The money was deducted from the account the same day I ordered, but there is no order number or confirmation number after 2 weeks and there is no positive response from daily steals
I ordered an IPhone 6 from them. The touchscreen is broken. I have tried contacting them several times and they have not returned my numerous emails. I bought the phone as a birthday gift for my daughter. It is horrible to buy something for someone and be sent something that doesn't even work. It has been over a month now that I bought it and I still have no resolution with them.
I ordered the iphone6s from this site but got a piece of crap. They don't respond when you try to return the order. Never buy from this site and save your money. I don't know how this site is allowed to sale such products in this country
Product Dead on Arrival. Customer service not replying.
Product Dead on Arrival. Customer service not replying.
Product Dead on Arrival. Customer service not replying.
First they couldn't make any changes to my order and then sold me something that reads it's supposed to cause cancer and birth defects or reproductive harm. These guys are scammers and should not be in business.
After I purchased iphone 6, touch screen didn't work, wrote them 7 mails no reply. They don't accept returns.
I am writing this after I felt cheated.
They charged my credit card for over $100 for a smart watch I ordered from them.
It's been 2 weeks and still there is NO shipment tracking update and I do not know when it will be delivered?
Customer service is slow responding to my emails and have asked them for complete refund now. Let's see what ball they throw at me this time.
Do NOT buy from here.
From the business
Daily Steals is committed to customer service and all-around excellence. We are dedicated to bringing you new, awesome deals every day. Shop DailySteals.com to find the best deals online for cell phones, apparel, computers, home goods and everything in between. We add new deals to our site every day on popular and new products. Whether you're looking for fun finds, discounts on designer brands or everyday essentials Daily Steals will deliver the steal right to you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! We are sorry to hear about this. Send us an email at [email protected] so we can have this corrected for you right away! Thank you!