Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of CysterWigs

CysterWigs

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate CysterWigs?
grey stargrey stargrey stargrey stargrey star

CysterWigs Reviews Summary

CysterWigs has garnered a mixed reputation among customers, with notable strengths in product quality, competitive pricing, and a strong emphasis on customer education through informative video reviews. Many customers appreciate the personalized service and responsiveness of the staff, particularly the owner, who is praised for her knowledge and dedication. However, significant concerns arise regarding customer service delays, particularly during high-volume sales periods, and issues with order fulfillment, including shipping errors and inadequate support for returns. Overall, while many customers express satisfaction and loyalty, persistent operational challenges suggest a need for improved service consistency.

This summary is generated by AI, based on text from customer reviews

service
11
value
11
returns
7
quality
11

We monitor reviews for authenticity

Washington
1 review
2 helpful votes
Follow cheryl r.
Unfollow cheryl r.
Share Review
Report Review

Cysterwigs has the best customer service which handles a variety of issues. They have a
Loyalty rewards program which I have used and I love the in depth videos
Regarding individual wigs from all the various lines they carry
Including color descriptions. I think Heather, the owner, has truly gone
The extra mile to make online shopping for alternative hair as easy as
Possible.

Share review on Trustpilot

Share review on SiteJabber

Date of experience: April 11, 2017
Wisconsin
1 review
4 helpful votes
Follow Linda Z.
Unfollow Linda Z.
Share Review
Report Review

I have been doing business with Cysterwigs for almost 3 years, purchasing about 40 wigs. Heather and Cysterwigs have always been friendly and helpful. Even though my orders didn't always arrive quickly, I was always informed when they received an update. Ever since the help desk was started, I've had multiple contacts from them about issues and questions. Responses have been very quick. I will continue to recommend Cysterwigs without question!

Date of experience: April 11, 2017
Rhode Island
2 reviews
3 helpful votes
Follow Anne-Marie I.
Unfollow Anne-Marie I.
Share Review
Report Review

I've ordered from Cysterwigs for YEARS because she has the best prices, great specials and awesome customer service. Before Heather hired her staff, she handled all the questions, requests and emails independently. She always responded and I found her helpful. The helpdesk now is able to handle these requests in a great manner.

While there are other equally nice websites, none match the specials she has. I love her reviews and if you have a question about color, they can provide color swatches without you having to purchase the color rings. I find that helpful. Heather built this company from the ground up and I applaud her committment to her customers and her honest reviews. I will not shop elsewhere because it isn't worth it to me. Thank you Heather and Cysterwigs for helping me with information and providing me with beautiful "helper hair".

Date of experience: April 11, 2017
Ohio
1 review
3 helpful votes
Follow Terri Y.
Unfollow Terri Y.
Share Review
Report Review

Heather and her staff at Cysterwigs have been an amazing resource for me in my journey to wearing wigs. They are all so kind and compassionate. I always get prompt and professional service from the help desk! They have all wigs and accessories needs right there. And I love the sales! I will return again and again. Thank you Cysterwigs! 5 stars! Terri Y.

Date of experience: April 11, 2017
Georgia
1 review
5 helpful votes
Follow Kathleen R.
Unfollow Kathleen R.
Share Review
Report Review

I own close to three dozen wigs purchased from Heather and CysterWigs. So you could say I know a thing or two about the wig world. The customer service is excellent. You ask a question and its answered immediately. The sales are great and the online community is very active & helpful & supportive. Heathers video reviews are honest and thorough. CysterWigs has changed my life... I wouldn't shop anywhere else. If you ever thought of getting a wig but didn't know where to start or trust contact Heather and CysterWigs... I highly recommend them... they are the best!

Date of experience: April 11, 2017