CysterWigsReviews 106

Estetica Becky looks much better in person than in the company or YouTube videos I glanced through. The unit has luxurious synthetic hair that is very soft to the touch and has open wefting in the back and a standardized cap construction. No lace front because it has just the right amount of bang, so you really don't need one. Estetica caps run pretty large on my petite-average sized head unfortunately. The adjustable straps in the back help to keep it in place but when I start to perspire a little, the cap stretches out. It happens in our heat with most wigs, not just Estetica. I have to use a bamboo wig cap underneath or a wig grip and a product I love called, It Stays. The color I ordered was TR613/27. A pretty light strawberry blonde with pale gold tips. It's the lightest color I own and the closest to my bio hair. My last Becky was an R20/RT8 rooted blonde and a lot more of a dark blonde with light auburn which looks very nice as well. This new Becky is a great lighter color for my Spring/Summer wardrobe. The only thing I would change to this classic curl wig would be to add just a tad more hair on top. The other Becky is definitely thicker on top. It's a little disappointing to see this one rather sparse. The hair is so light, I worry about seeing the wefting and the wefting lines underneath. I do have a cream color wig cap that I will probably wind up wearing with this wig but when it hits 100 degrees next month, all bets are off.
All in all, a great wig, awesome color and great price point. What can I say? A sweet deal too good to pass up.

This is a great company. It has a small hometown shop feel. I love Heather's adorable and helpful videos. I am new to wearing wigs. I've only ordered, two. I adored "Amal" in the Silverstone. It fit perfectly and is the same color as my bio hair. I tried a Noriko "Sky" wig in Sandy Silver that just wasn't me. It was too small and too brown for me. It was a beautiful wig. It just didn't suit me. I had to return it.

This is a great company. I'll do business with them again and again.

I bought my first topper through a salon last year, and wanted to try to order another online. After shopping around and getting scammed by a site out of China, I came across CysterWigs. I am extremely impressed by this company. They offer very informative videos and reviews, their prices are extremely competitive, shipping was free and customer service is very responsive! I never tried wearing a wig before, so I was very hesitant. I finally got brave during a St. Paddy's Day 30% off sale, and am so glad I did! I ordered 2 wigs on a Saturday, and 1 was received the following Wednesday. I got nervous that the 2nd wig did not come, so I wrote to Customer Service who responded a few hours later and assured me that my Jackson wig was on the way. I received it on the following Saturday. The colors and quality of both wigs are very nice, and exactly as expected. They also were packaged very nicely, as well. I will order again and highly recommend them, as I am extremely pleased with my purchase and their service!

They set expectations about when your product will be fulfilled, ship out, and arrive. They don't come close to meeting those expectations, and they don't follow up with you to let you know when the item will be fulfilled. They just leave you in limbo. After cancelling my item and getting refunded, I got a package for someone in another state. They had no sense of urgency at all in replying to my emails. The poor woman who ordered the product could just wait, they did not care at all. They need to set realistic expectations, stick to them, and show some concern for the customer... that really is not asking too much

I really love this wig. The color, blending and highlights are outstanding. It really looks like human hair. It's gorgeous, everything is perfect about it. So many compliments, they think it's my hair. I tell them it's a wig and there in disbelief. And then I have to tell them all where I bought it from. This is my absolute favorite and I have a lot of wigs. It's my go to wig. It's so believable and real looking. This wig is a must have. I also couldn't believe how fast it came, less than a week. The service is great. I'm so Happy.

This is the only place I will ever buy wigs! I can't say enough good things about cysterwigs. Heather and her staff are amazing and are willing and able to answer any and all questions that you may have. I love the fact that Heather does her own reviews on all the wigs because they often look different than the model photo!
You will not regret shopping here! And just in case you do it's probably a problem on your end not with the company.

I should have learned my lesson when this company screwed up my order last time making me wait almost a month for a wig on clearance but it happened again. Well, the first time my wig was accidentally sent to the wrong customer making me wait for a replacement.

This time Cysterwigs didn't even ship the order. I contacted customer service to find out what was going on and was told I should track the wig myself... ummmm yeah - that's what I've been doing and the post office said the item was never received by them. Looked like a shipping label was made but USPS was waiting to accept the package. It's been 3 weeks and Cysterwigs won't help but my local news station has a consumer reporter who will help me resolve this. Fraud. Pure and simple.

Since Oct 2018, I have purchased about 1 dozen wigs from Cysterwigs. All transactions have been seamless and my interactions with the client help desk have been very helpful and professional. Heather runs her business with integrity, passion and heart. She spends countless hours making videos for color spotlights and wig reviews and posts them all on YouTube. Watching these videos have helped me come to a decision on style, color and just learning more about wigs in general. Her passion has carried over to color codes and creating/customizing special colors as well which is great. I also love that she models most wigs AND will not carry any styles or brands that she feels is low quality. I feel this truly shows that she cares about her customers. The coupon codes are always available and save you money. The website itself is very user friendly. As you can tell, I'm a huge Cysterwigs fan and a customer for life!

I began wearing wigs/toppers just this past fall. I initially ordered three wigs, as I had absolutely no idea as to how I would look in any of them. I kept one and returned two. I had no problem at all with Cysterwigs promptly issuing me credits for the returns. I later ordered two wigs, returning one because of color. Again, I was issued a credit Promptly. (For some reason, I could not initiate one return online and had to contact customer service via telephone. For some unknown reason I was issued a refund rather than a credit.) Once I understood what products flatter me, I had no issue with utilizing the credits for other purchases. The site is organized well and easily accessible. The online wig reviews are quite helpful, although it would be nice to include more models who are more petite. Wigs that look great on Heather can overwhelm a tinier person. I did have one minor problem in my attempt to address an order issue. It was actually never resolved; however, I let it go because the problem was minor. It would be helpful for me to receive notifications as to when to expect receipt of an order. I have been waiting for an order for around a month with no indication as to when I will receive it. I do receive shipping notifications but little else in terms of updates. More information would be helpful. Despite some very minor customer service issues, I have been very pleased with Cysterwigs. Highly recommend.