CysterWigsReviews 106

They do have a fair selection and awesome customer reviews with pictures; in fact, this is why I ordered from them. I felt guilty about always checking reviews there and then ordering somewhere else. Their prices are about the same as everyone else's.

Where they fall short is customer service. First, the phone people can only apparently take orders or check on orders, If you want to know anything about products, you have to play email tag. And they don't keep you updated about order status. I placed an order and two weeks and several emails later (giving up on long phone hold times), they finally told me my item was on backorder. I was NOT listed on back order on the site. Who knows how long they would have kept my money if I hadn't stayed on top of them.

Someone else mentioned that they found customer service combative, and this was my situation. I asked several direct questions via email in trying to sort out an exchange (I wasn't even trying to get a refund), and they did not answer even one of them. I wanted to know about color, and they basically just told me color is subjective. I get that what is too light to one person might not be to another, so I specifically asked how a color from one brand compared to one from a brand I knew to make it NOT subjective. Then they just sent me screen shots that I had obviously already seen. Clearly they didn't care about what I wanted to know. And if they didn't know, the answer was, "I don't know." And they accused me of being hateful. By the way, I was going for an exchange because their return charge is WAY too high!

I'm sticking to NameBrandWigs. They even call me when an item goes on backorder and help me choose an alternative. They are helpful with color, style, density, and are always sweet on the phone. Their prices are in line with Cysterwigs, and their selection is wider, and now they have reviews! Additionally, while Cysterwigs says that they don't accept returns on their clearance site basically because no one does, NameBrandWigs does!

Still, plenty of people like them. If you don't have any issues with your order, they will be fine, but I'd only order something you've ordered before from here!

I ordered this past autumn for the first time from Cysterwigs because the retailer (Namebrandwigs) i typically order from, did not have Aspen Estetica in stock. I wanted to give Cysterwigs a try. I thought the video reviews Heather does were amazing.
The Aspen was out of stock, but website gave the option to receive a text when back in stock, so I did so. A week later, I received a text and that evening I placed my order and then a week later was told the item was out of stock. When I emailed customer care, they were combative and stated that they infrormed me via email that it was backordered and that i didn't place my order right after the text. I was really shocked at the response. I assured them I hadn't gotten an email and checked my junk folder and expressed my disappointment. They told me the wig was back ordered and other retailers would be in same position. I told them I'd wait. In the meantime I placed order with my usual retailer namebrandwigs and it was backordered, but took a week to fill while cysterwigs took 2 additional weeks. Just so disappointing. I wear wigs for Alopecia Universlalis, not fashion. I need a retailer more sympathetic.

I wanted to love this company... but they are seriously lacking in organization. I have ordered several wigs from them, some were fine; some I returned. What gets me is it's a whole week before you receive any details on whether the wig is even available! Is it on backorder? What is the status? Keep me informed at least. I finally tried NameBrandWigs and got my purchase within a week. Like I said, I wanted to love this company but they gotta get it together!

I love CysterWigs selection and pricing, as well as the great video reviews. Unfortunately, it seems that most times I place an order, the wig/wigs I really am excited about receiving is/are either backordered or, I have some kind of delivery problem. The latter was the case this last time around. I had ordered two wigs and was really looking forward to receiving them. Alas, they didn't show up. I used the tracking link provided which indicated they were on their way. I waited patiently, but nothing showed up. So, I contacted my local post office about the shipment. They said they didn't have it at their facility, but that they would check in to it for me. I waited a few more days and got nowhere. I finally contacted CysterWigs for help. Their customer service rep, Jo, said it looked like there was some problem with the warehouse and she would look into it and get back to me. I then received an email from Annie, who took the reins and did a great job of handling my order. When all was said and done, I received both wigs which I truly adore. I'll be posting my reviews on each shortly.
Thank you to CysterWigs and such a great staff. Hopefully, I won't run into this situation again. But if I do, I will make sure to contact CWCS sooner than later.
Situation Satisfied

I have no doubt that most of the positive reviews for Cyster Wigs come from the employees there or friends and relatives of employees or the owner. The customer service is truly so unprofessional and it is such a shame because there are other options for ordering wigs such as namebrandwigs.com, which offers a professional, well trained customer service staff and products for less money. The inventory at Cyster Wigs is lacking. Oddly enough, the other popular online wig shops have access to most wigs that Cyster Wigs say are on back order. They plain don't care about customer satisfaction or respect at Cyster Wigs.

I have done business with Cyster Wigs several times even when they weren't the lowest price on the same style. Heather and her team not only provide an easy to use website, but instructional and demonstration videos on You Tube that are so helpful.

I have had a few situations with shipping, but the team was very responsive helping me work through them, and my new hair was either located in the FedEx system and sent on to me or was found in the supplier's warehouse waiting to ship.

They have responded to questions I have asked by email very quickly as well.

If you wonder about some of the low star reviews. Many of those issues are answered in Heather's videos on You Tube and the website. She is very clear about the reasons why some people can't exchange their wigs or why they are denied a refund. If you follow the policies, you will have no problems. I know first hand.

I want to thank you so much for the wonderful customer service I have received from you.! The wigs I ordered are just beautiful and I am thrilled to have them. They both fit perfect and the colors are perfect. My hair is very fine and thin. I had brain surgery about six years ago and my right side has a few places where the hair just did not grow back in. I have felt I wanted to do something for a long time. I got on YouTube and started watching videos and was was so surprised at the wealth of information I found. I purchased two wigs from CysterWigs and they are beautiful. Their names are Charlotte by TressAllure In frosty blonde HL and Alyssa in Toasted Sesame by Envy. The caps are totally different but they both fit and I was pleasantly surprised that they are not super shinnny and can be worn right out of the box. I will be back. Thank you so much! The best compliment I received was from my husband who told me I looked ten years younger! WOW how nice is that!

Pros: excellent customer service, lots of wig information on website, two YouTube channels, virtual wig tryon app, great VIP sales, low prices
Cons:
* Make people aware that Heather is 5'8" with a larger than average 23" circumference. Most wigs look great on Heather because she is very tall and has a big head. This was the most misleading for me as I am petite when I started buying wigs in the beginning of the year.
* Add more filters on the website. For example: I want to look for Raquel Welch, Blond, synthetic with lace front only - you can't do that. The website is time consuming looking for specific kinds of wigs otherwise.
* Fix your loyalty reward point system! I lost 2,000 loyalty reward points (but didn't lose the actual reward) just the ability to add to the existing points because they were gone due to an error and the system is automated so there is no way to correct it when it is used in error
* As others have mentioned, they don't really take returns. You have to be VERY, VERY CAREFUL WITH YOUR NEW WIG. Plop it on your head to see if it fits to but don't do anything to it (not even run your fingers through it) if you don't think the wig is for you. Then you may return it at your expense for an exchange for another wig. Read their RETURN POLICY CAREFULLY AND THEN RE-READ IT AGAIN.

I've never bought wigs from any other website (except ebay) so I can only go on my experience with Cysterwigs. All in all it's a good company and I would recommend trying it but do AND I HAVE TO EMPHASIZE... BE FULLY AWARE OF THEIR RETURN/EXCHANGE POLICY. READ IT AND RE-READ IT AGAIN. THEY ARE VERY, VERY PARTICULAR IN HOW THE WIG IS TO BE RECEIVED BACK.

As a former cancer patient, I now wear wigs on a daily basis. When I need a new one, I want to know if it is available and when I will receive it. Other sites charge my account immediately after I place my order and then send me an email 4-5 days later that the wig is on back order but they will let me know when it ships. I have waited for months to hear about my order from other sites and when you depend on wigs daily, this is incredibly frustrating. But on CysterWigs, I know immediately if I wig is available or on back order as soon as I attempt to add it to my cart. And if it is available, it ships within a few days! Thank you CysterWigs for making the process so much easier! This will be my go to site for ordering from now on!

Cysterwigs has the best (very reasonable; she works hard to make money after all, just like most of us do) customer service. They're big enough to offer the best wigs and great prices (lots of deals, coupons etc) yet small enough to answer emails quickly and provide as much assistance as you want. Heather is THE most knowledgeable wig lover in the business and not only provides tons of detailed reviews on many wigs, lines, colors, but has taken the time to include lots of really helpful information and tips on her website.

CysterWigs is a great place to do business with! Service, prices, knowledge base, expertise, honest representation: all these are the CysterWigs traits! Thanks, Heather and team, you are the best!

If you are new to wigs I suggest you do your homework. Go to a shop and try one on along with getting familiar with colors. Also read the fine lines. I purchased a wig from here, it was to much for me. It was to long and the hair laid funny against my face. The color was not natural looking even for dyed hair. I called the store to get directions on returning and low and behold here is where the "fine line" comes in. I will pay a restocking fee of 40.00 plus pay for the shipping label not given a cost on that. When I asked why it was so high considering the wig was only 104.04 on sale i was told I should have read the return policy. I had! Then the male on the phone explained to me that they had to make sure there was no damage and that it did not smell-----how insulting. Sooo needless to say I will never deal with this company again and I cannot stress enough BUYER BEWARE