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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I ordered the Packtalk half helmet kit at the store for home delivery, was told it would by 3-5 business days, instead it took 2 weeks
I have had nothing but a great experience with Cycle Gear! They have always been able to help or resolve any issues.the return process is also super easy!
I looked for the HJC RPHA 91 on your website and saw that you carried it. I then drove to my local store, and they told me you don't carry HJC in the store. I thought that is kind of weird. So I took a chance on the size but will be returning it.
Fit like a charm, quick delivery, no complaints here. Also decently priced
Other than my delivery being 2 days late when I have RPM, it's a good jacket. Might have to down a size. I'll check in store
When I received my helmet, the product box was open, the tags had been cut off, and the product literature was loose in the box. The left cheek pad had been removed using the emergency services pull tabs and I had to research how to replace it and reset the tabs. Further, there was a minor nick in the finish.
I'm assuming the helmet was returned to CycleGear and was not checked before being shipped to me. Unfortunately, I was scheduled for a long trip and did not have time to get a replacement.
Prompt Professional Service with what I needed and did what was needed to get it.
Thank you
I would order again. I was very pleased with every aspect of my delivery.
The staff at The North Olmsted location was quick to assist me with my new Dunlop AE2 tires for my Harley. The rear wasn't in the store so they ordered it and it arrived 3 days later. Great service
Overall a good experience purchasing riding pants via online/website. The sizing options to purchase should be updated to reflect the options that the manufacturer uses, e.g. Length: Standard, Short, Long.
Easy site to navigate, research options, and purchase through.
Great mesh jacket for warmer weather. I tried the jacket on in store and then selected my desired color online. Deliver was fast and the jacket arrived in perfect condition
Shipping was fast and the prices were good for the Bridgestone set. I tend to stick with OEM Suzuki street tire choices rather than experimenting with different brands. I've been satisfied every time so far. Thanks!
Great! Very informative and I received my helmet the next day!
I have never had a negative experience when shipping with cycle gear. Everything is easily accessible. The quality of the products is great, I feel very comfortable and safe riding.
Long time customer you always give me Quality and price!
Easy to navigate website. Very descriptive on parts large selection to choose from.
Wasn't able to apply military discount or first time buyer discount
I was seeking non denim riding pants. It was easy to filter out which items would and would not meet my requirements. Price was reasonable. Delivery was prompt.
Good helpful team at cycle gear. Each time I went there, a member of the staff was able to help me find either the piece of clothing in the size that I was looking for, or help me adjust a helmet, and I have made several large purchases there
Ordering we easy, mounting and balancing new tires was done within 10 mins of me arriving at cycle gear (Webster Texas) location
Placed my order and within a few days I received it and everything they said was true, condition was new and unused in and the size was right.
Everything was easy to see and order with great prices on the items available.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members