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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I have ordered multiple times from cycle gear Draper I appreciate their service
Been shopping with the draper Utah store and has been working well for me
Were super helpful, ordered me what I needed/wanted within a timely manner, and received all items. They even installed my Cardo for me.
Purchased a helmet and had it shipped to the local shop. It arrived very quickly. It's a secure way to pick up your order.
Both 3/4 helmets (LS2-Verso and HJC-i31) I bought (and returned) were impossible to put on without removing my eyeglasses. Once on, eyeglasses were unable to be inserted. The HJC had an exceptionally short D-ring strap. Arthritic hands could not insert strap into rings. My old, 2002 HJC helmet had none of these problems. I tossed it because I thought it would not meet latest safety regs. I miss it.
All went smoothly. Was sized in the store, helmet was out of stock. Order taken care of in store and delivered shortly thereafter.
Help at the store was awesome. It was the first time I bought any motorcycle equipment. Staff was very responsive and helpful. Great job!
I ordered motorcycle tires online from Cycle Gear and was impressed with how fast the shipping was. I had them installed at my local store, and the entire experience was awesome. The staff were super friendly, helpful, and professional. The installation was done quickly and with great care, excellent work all around. Highly recommend both the online and in-store service!
Decent sale prices. I was able to use my rewards towards the purchase and they delivery was excellent. Highly recommend and greatly appreciated. Always a good experience.
The customer service people at the Cycle Gear store were very helpful and knowledgeable. They handled everything right there in the store and took care of me like family. I appreciate the quality of the workers and service in Hicksville, NY.
The helmet fits and feels great. It is a great color and the functionality is top notch.
Ordered a replacement face shield for the HJC helmet I have currently at the Cycle Gear shop. Shipment time was about 6 days (there was a holiday involved). On receipt the face shield was/is the wrong one. In contact with the Cycle Gear representative, I could NOT just send the wrong one back and get the correct one sent. I had to take multiple photos and scan in the packing slip in order to get an exchange to prove that I had gotten the wrong thing. Not happy, and I still don't have the part I ordered.
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.
Bought the product online and delivered to my LA hotel. Was waiting for me upon my arrival from Australia. Great service
I order a face cover to hold my hair back inside my helmet also to help with not getting makeup on my helmet.
Very knowledgeable with explanations of gear throughout the store
I knew going in that the tires i wanted weren't in stock at my local Cycle Gear, (Metzeler triple 8's). What i didn't know was that they'd be sent, via ground, from Nevada to where i live on the east coast.
Good customer service they have whatever you need it have been s regular customer for years.
Ordering and delivery were very good but I ordered a black/orange helmet and received a gray/red helmet I thought about returning it but return expense falls on the purchaser even though it was their mistake
We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: cs@cycle gear.com
📞 Call: 1-800-292-5343.
We're here to help!
Went to the store, got the fitting done. Recommendations evaluated, store didn't carry the color. Rep ordered online for home delivery. IN 3 days arrived at door step.
This filter was exactly what I needed at a discounted price. Fast delivery, perfect fitment.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.