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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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We had been given the wrong levers for my son bike, I was worried since it had been a month since I had purchased it there would be an issue, but there wasn't. They ordered the new ones and we received the new ones quickly! Great experience!
Excellent no problems
Very efficient from purchase to delivery!
Got a new set of S22s for my R3 and Alex was amazing! Tires came in early and they were mounted quickly. Was able to install them that night and ride the next couple of days. They feel fantastic.
Awesome company to do business with. Local riders supporting local riders with the resources of a nationwide powerhouse. Great combination, keep the personal touch at the stores and don't fall into that "Big Box Store" trap chasing margin over top-notch customer experiences.
Always a great selection and good prices. Scale of the Internet with the local store touch.
Website was easy to navigate. I found the product I was looking for and the shipping was easy and speedy.
Just moved from Florida up to Delaware and first time visit to cycle gear. My son and Grandson told me about the store and I went in and met Chris that helped me with the block off plates and turning signals for my H2 carbon. He told me it would take about a week or less to get them in. Got an email from the store and a phone call from Jake and told me that they were in. What an awesome store!.
Received a fair price and item arrived quite enough. Sales person was friendly and helpful.
10/10 customer service, very fast wing shipping and handling and accuracy was spot on can't wait to install the parts.
Great shopping experience. Buying a helmet online and having it shipped to my local Cyclegear store free allowed me to verify the fit and immediately return it if needed was a no brainer. Great helmet and shopping logistics! Thank you Cyclegear!
When I got to the shop and presented my front wheel, I was asked what size the tire is. 12"- can't do anything under 14". Off to another shop! Would have been nice to see this disclaimer online!
I'm in a boy with you, you can go, but very good, the product is very good and happy with you
I have purchased often from CycleGear when I lived near one. Now I live 4 hours away and had to use the online order/shipping method. It worked and I now have a fully functional helmet!
Thank you for having stock ready to ship.
Finding and comparing helmet features was easy, and the price range and sorting functions on the site are great. Deliver was a day or two later then expected, but that was not a terribly big deal. The helmet was not as good as quality as I expected, but that is not Cycle Gear's issue. I wish I went and tried them out in person instead of just buying online.
A Supreme Experience all around, and the in store service and expertise was exactly what was needed
Ordering was good, but delivery was slow. Took more time (too long to get the delivery).
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I placed a tire order at my local shop. They said " we will call you when the tire arrives." They didn't, so I went in and asked them to put the new tire on my rim, they said "we will call you when it's mounted." They didn't call. So please, do the simple things you say you're going to do, it's not hard to do.
Quick delivery which is always a plus. Love the video aspect for some of the products. Perfect for buying certain things offline.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.