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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,220
value
14
shipping
8,001
quality
11,296
This company responds to reviews on average within 4 days

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32,856 reviews

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Florida
1 review
0 helpful votes
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Wanted to help and got extra yard
August 1, 2025

Wasn't sure on what camera to buy from a Bike talk to one of the gentleman in the shop that may help me make my decision

Date of experience: July 11, 2025
California
1 review
0 helpful votes
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Motorcycle jacket
August 1, 2025

The guy at cycle gear really helped me out by helping me to choose the right jacket and size, Thanks

Date of experience: July 22, 2025
Pennsylvania
1 review
0 helpful votes
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Excellent tires, great service
August 1, 2025

Ordered the Pirelli Scorpion Rally STR set for my '15 HD-883XL and wow! Switching from the stock cruiser tyres to the more aggressive Pirelli's had me timid at first, but they are confidence inspiring in turns and absolutely fly on the straight aways. Low noise on the highway and make my bike look that much better. Ordered to my local store and they changed the tyre in minutes and got me on my way.

Date of experience: July 22, 2025
North Carolina
2 reviews
0 helpful votes
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Helmet was not in stock at the Winston store. Not a problem. They ordered it for me and had it shipped to my house. Warehouse indicated it was in stock but it didn't ship out for 6 days. Not sure why that took so many days. Tried the online customer service routine which was a robot. What a waste of my time with that. Tried calling customer service (before closing and was greeted by a we are closed message. You can do better than this. All in all not a bad experience but I do expect more from you in the future. The Winston Salem store reps are great! Thanks guys!

Date of experience: July 22, 2025
Illinois
1 review
0 helpful votes
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Nelson Rigg
August 1, 2025

Was easy, they were very friendly and had my product waiting for me as i choose pick up at store option

Date of experience: July 22, 2025
Virginia
1 review
0 helpful votes
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Great Place but These Pants are Very Short
August 1, 2025
Updated review

Shopping was easy and shipping was fast. Unfortunately, these mesh riding pants were so short that it looked like I was wearing my wife's capris. I'll have to return them for a longer pair or a better fit. On the plus side, they were comfortable in 98 degree heat.

Date of experience: July 22, 2025

Easy to find what I wanted!
July 21, 2025
Previous review

Easy to find what I wanted!

Date of experience: July 11, 2025
Ohio
1 review
0 helpful votes
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Rear Tire
August 1, 2025

I was in need of a rear tire for an older Gold Wing. CycleGear was able to get me one at a reasonable and in a reasonable time.

Date of experience: July 22, 2025
Texas
1 review
0 helpful votes
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Quicker than I thought
August 1, 2025

I got it for my partners bday, It arrived sooner than I thought so I had more time to wrap it up and everything

Date of experience: July 22, 2025
Texas
1 review
0 helpful votes
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Miochlen MC Tire
August 1, 2025

Received much sooner than expected, I'll see how it performs

Date of experience: July 22, 2025
Washington
1 review
0 helpful votes
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Having ordered plenty of parts (partzilla), accessories, and riding gear through Cyclegear I can say they're by far my favorite place to get motorcycle related items from.

Date of experience: July 22, 2025
California
4 reviews
0 helpful votes
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Perfect fit
August 1, 2025
Updated review

Purchasing was easy and shipping was very fast. It fit on the rack with no problem.

Date of experience: July 21, 2025

Nice website and very easy to navigate
March 3, 2025
Previous review

Nice website and very easy to navigate

Date of experience: February 20, 2025
Texas
1 review
0 helpful votes
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Sena SRL 3 Purchase
August 1, 2025

My overall experience with Cycle Gear is a good one. But my local store here in Austin, TX almost lost my business because one the guys that works in the store told me that they didn't sale Sena products. I knew the guy was just being lazy so I went online. And from there everything pretty much went as planned. I bought the SRL 3, installed it and like it very much.

Date of experience: July 12, 2025
California
1 review
0 helpful votes
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Quality products at a great price
August 1, 2025

I'm new to biking so just building my inventory of gear and learning what I like. Cycle gear has consistently provided great staff to educate me and guide me to the right gear. Add in, a great price. The local store didn't have my desired color, so I ordered it online. It arrived super fast and fit the ticket!

Date of experience: July 25, 2025
Idaho
1 review
0 helpful votes
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Brain bucket birthday gift
August 1, 2025

Purchased a new helmet for our son for his 22nd Birthday. It was an easy purchase.

Date of experience: July 10, 2025
California
1 review
0 helpful votes
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Great experience!
August 1, 2025

We had been given the wrong levers for my son bike, I was worried since it had been a month since I had purchased it there would be an issue, but there wasn't. They ordered the new ones and we received the new ones quickly! Great experience!

Date of experience: July 21, 2025
California
1 review
0 helpful votes
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Great job CycleGear
July 31, 2025

Excellent no problems
Very efficient from purchase to delivery!

Date of experience: July 21, 2025
California
1 review
0 helpful votes
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Amazing Customer Service
July 31, 2025

Got a new set of S22s for my R3 and Alex was amazing! Tires came in early and they were mounted quickly. Was able to install them that night and ride the next couple of days. They feel fantastic.

Date of experience: July 21, 2025
Colorado
1 review
0 helpful votes
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All good
July 31, 2025

The ordering process was easy and the items arrived quickly

Date of experience: July 21, 2025
California
1 review
0 helpful votes
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New tires
July 31, 2025

Helpful friendly staff. Found the tires I needed and them shipped to me in three days.

Date of experience: July 21, 2025
Arizona
1 review
0 helpful votes
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Grateful to have CycleGear in town
July 31, 2025
Updated review

Awesome company to do business with. Local riders supporting local riders with the resources of a nationwide powerhouse. Great combination, keep the personal touch at the stores and don't fall into that "Big Box Store" trap chasing margin over top-notch customer experiences.

Date of experience: July 21, 2025

Local shop with National power
November 18, 2024
Previous review

Always a great selection and good prices. Scale of the Internet with the local store touch.

Date of experience: November 8, 2024