Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of CycleGear

CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


How would you rate CycleGear?
grey stargrey stargrey stargrey stargrey star

CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,220
value
14
shipping
7,974
quality
11,269
This company responds to reviews on average within 4 days

Instant Feedback

32,763 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Jon C.
Unfollow Jon C.
Share Review
Report Review

Satisfaction guaranteed
August 20, 2025

Went an order a helmet but I wasn't 100% sure which one I wanted it, one of the employees help me and explain the differences between the 2 options I had.

Date of experience: August 10, 2025
Washington
1 review
0 helpful votes
Follow kayvon k.
Unfollow kayvon k.
Share Review
Report Review

Excellent service and experience
August 20, 2025

I ordered my parts in store. Everything arrived in a timely manner and was exactly what I needed!

Date of experience: July 30, 2025
Wisconsin
1 review
0 helpful votes
Follow Arlene H.
Unfollow Arlene H.
Share Review
Report Review

New Gear
August 20, 2025

Nice bag, love in store delivery for free. Need 50 characters

Date of experience: August 10, 2025
Ohio
1 review
0 helpful votes
Follow John R.
Unfollow John R.
Share Review
Report Review

Pretty good
August 20, 2025

Fast efficient and just overall a great experience, good employee response and fast shipping.

Date of experience: August 10, 2025
Colorado
1 review
0 helpful votes
Follow Steven S.
Unfollow Steven S.
Share Review
Report Review

I ordered tires at my local Cycle Gear, and the person doing the ordered asked if the tire size was 120/70-17, I said yes, but then 110/70-17 was somehow ordered. This isn't a huge deal, and I went ahead and had them installed, but after thinking about it, I think I should have said something an gotten the proper tire size.

Date of experience: August 1, 2025
Kimberly E. — CycleGear Rep
7 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.


I ordered a helmet that was on closeout. I assumed because the color was discontinued. I received it a few days later, and everything worked out great.

Date of experience: May 30, 2025
Nevada
2 reviews
0 helpful votes
Follow BRANDON M.
Unfollow BRANDON M.
Share Review
Report Review

Excellent
August 20, 2025
Updated review

Was easy to find the part I needed. Prompt shipping. Emails kept me up to date with arrival of my parts.

Date of experience: August 10, 2025

Easy to find parts I need
August 9, 2025
Previous review

Easy to find parts I need.

Date of experience: July 29, 2025
Michigan
2 reviews
0 helpful votes
Follow David L.
Unfollow David L.
Share Review
Report Review

Back on the road in a hurry
August 20, 2025

Took on two nails in my rear tire and needed a replacement fast. I ordered online to ship to store and it was there the next day. Pulled the tire took it in to be mounted and was back on the road.( I bought the hazard insurance this time, so I will probably never get a flat again)

Date of experience: July 28, 2025
Albania
1 review
0 helpful votes
Follow Laurence V.
Unfollow Laurence V.
Share Review
Report Review

It's about time
August 20, 2025

I've been trying to buy these tires from you for 3 years and you finally got them back in stock. It's way less expensive to buy from you and have your local store mount and balance the tires. When I'm forced to buy elsewhere, the tires are about the same price but mount and balance gets crazy expensive. I'm about ready to buy a Rabaconda tire changer and do it myself. It will pay for itself in a few sets of new tires

Date of experience: August 10, 2025
California
1 review
0 helpful votes
Follow diego d.
Unfollow diego d.
Share Review
Report Review

Awesome jacket
August 20, 2025

Amazing service provided by very welcoming knowledgeable staff

Date of experience: August 10, 2025
Arizona
1 review
0 helpful votes
Follow BEN M.
Unfollow BEN M.
Share Review
Report Review

A great purchase.
August 20, 2025

Something new is always exciting. I've enjoyed the new safety item I bought for my helmet.

Date of experience: August 9, 2025
California
1 review
0 helpful votes
Follow David Jr P.
Unfollow David Jr P.
Share Review
Report Review

Great service
August 20, 2025

They are very knowledgeable and friendly!, advice me well in product and prices

Date of experience: August 9, 2025
Oregon
1 review
0 helpful votes
Follow Rolando F.
Unfollow Rolando F.
Share Review
Report Review

Cycle Gear always comes through.
August 20, 2025

Great experience, had to return a tire and purchase a new one, I didn't pay attention to the size, all done and have the right tire.

Date of experience: August 9, 2025
Washington
1 review
0 helpful votes
Follow jonathan c.
Unfollow jonathan c.
Share Review
Report Review

Shop here in case of emergency only.
August 20, 2025
Updated review

I received confirmation from FedEx that my order had arrived. I drive to the store to pick it up and they cant find it. They offer to call me when theve located my package. After being home for about 10 minutes they call me to let me know my package was ready. So back to the store. No explanation. Im really trying to support my local businesses. I try them again a few days later. I need a Cardo unit. They behind the counter could not be bothered to offer any help, but I learned who was a pineapple pizza fan and who was not.

Date of experience: August 8, 2025
Kimberly E. — CycleGear Rep
8 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.


Always a pleasure
April 28, 2025
Previous review

Always a pleasure

Date of experience: April 18, 2025
Texas
1 review
0 helpful votes
Follow Matt J.
Unfollow Matt J.
Share Review
Report Review

Great service. Decent windshield
August 19, 2025
Updated review

Bought the Klock Werks smoke windshield and it's a distorted view thru the windshield. Haven't decided if I'm returning it. Just put it on. Customer service at the store was great

Date of experience: August 9, 2025

Shinko Whitewall tire
February 25, 2025
Previous review

I ordered a Shinko whitewall tire for my Harley. It was delivered to my house in 2 days

Date of experience: February 5, 2025
Washington
1 review
0 helpful votes
Follow Dale G.
Unfollow Dale G.
Share Review
Report Review

Ordered this item twice thinking it would work for my tires. Returned them both because they did not. They are to be installed when the tire is originally installed on the bike rather than an add on.

Date of experience: August 9, 2025
Kimberly E. — CycleGear Rep
8 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

California
2 reviews
0 helpful votes
Follow Robert M.
Unfollow Robert M.
Share Review
Report Review

Shopping online is very convenient and the website is easy to navigate. Product availability is excellent as well as in store pickup. My personal experience when I visit a location I have found the store personnel to go out of their way to be helpful. Always a good experience.

Date of experience: August 9, 2025

I often use the online shopping feature and find it a great time saver and an excellent value. I also found the in-store shopping experience to be helpful.

Date of experience: January 7, 2025
Arizona
1 review
0 helpful votes
Follow Michael E.
Unfollow Michael E.
Share Review
Report Review

Great service
August 19, 2025

The guys were able to order the correct inner and outer face shields. Since they didn't ha e them un stock. And they showed me how to install them at home

Date of experience: August 9, 2025
Missouri
1 review
0 helpful votes
Follow Brad G.
Unfollow Brad G.
Share Review
Report Review

Super convenient
August 19, 2025

I have both the stand alone ring and now this one and I live this one so much more. With the stand only ring you have to maneuver the ring just right. With this one since it's magnetic is so much easier to put where you want.

Date of experience: August 9, 2025
Illinois
1 review
0 helpful votes
Follow Robert B.
Unfollow Robert B.
Share Review
Report Review

Part was not correctly identified as fitting my motorcycle through cyclegear website

Date of experience: August 2, 2025
Kimberly E. — CycleGear Rep
8 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Texas
1 review
0 helpful votes
Follow Christian W.
Unfollow Christian W.
Share Review
Report Review

Michelin city grip 2 tire
August 19, 2025

Went to the store unfortunately they don't keep stuff like that in stock. However, the guys at the front were really cool and help me place an order online for the tire to be shipped to my house. (I think it's funny how tires don't come in boxes. They just come with a shipping label on them. 😂)

Date of experience: August 9, 2025