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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,220
value
14
shipping
7,966
quality
11,261
This company responds to reviews on average within 4 days

Instant Feedback

32,756 reviews

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Minnesota
1 review
0 helpful votes
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First time customer
September 1, 2025

Great experience after someone spoke to me. I stood at the wrapstand for minute or two while two associates looked me in the face and did not speak or say anything. Then when I ask if I could be help a female associate ask what I needed. It seems like they did not to be bothered or make a sale.

Date of experience: August 22, 2025
Washington
1 review
0 helpful votes
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Good service
September 1, 2025

Everything was done as agreed in a competent professional and polite accommodating fashion. I received the best price and good service, thank you.

Date of experience: August 22, 2025
South Carolina
4 reviews
0 helpful votes
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Tire and tube
September 1, 2025
Updated review

I purchased a new tire at cycle gear and was going to have it mounted at our local store as always. The tube needed for my bike was not in stock so the staff ordered the correct tube, I left my tires ( new and old) there and when the tube came in the staff called when it was ready to pick up.

Date of experience: August 22, 2025

I always find what I need
April 27, 2025
Previous review

I always find what I need

Date of experience: April 16, 2025
Michigan
1 review
0 helpful votes
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Scorpion Helmet
September 1, 2025

Can't complain, haven't used it yet as I don't have a bike and haven't completed the MSF course just yet. But overall seems like a good helmet.

Date of experience: August 22, 2025
Arkansas
1 review
0 helpful votes
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New Tires
September 1, 2025
Updated review

Great, no issues. These are extra words to get 50 characters.

Date of experience: August 22, 2025

Need some help and was able to get online support in...
August 21, 2025
Previous review

Need some help and was able to get online support in minimal time! Thank you!

Date of experience: August 11, 2025
Florida
2 reviews
0 helpful votes
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Cycle Gear Quality at Amazon Speeds
September 1, 2025

Received both front & rear tire replacements for my Honda Rebel 500 w/in a week of ordering them. They each came on different days, but both came in time to be installed before my upcoming trip. Great so far!

Date of experience: August 22, 2025
Texas
1 review
0 helpful votes
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Easy to use website
September 1, 2025

Ordering was easy and the shipping was fast. They have a huge stock of the items that you need from helmets to bike maintenance.

Date of experience: August 22, 2025
California
1 review
0 helpful votes
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Tires, tubes, tire and tube on rim
September 1, 2025

The in-store service in the Palmdale store on Sunday morning, 17 Aug 2025, was excellent. The two men there found my order and mounted the tire on the rim with expert efficiency. Customer service was excellent and friendly. I will always give back to that store especially for tires, tubes, and tire mounting.

Date of experience: August 17, 2025
New Mexico
1 review
0 helpful votes
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Not Bad
September 1, 2025

Shopping and ordering was good, item was as advertised, no issues there. The only issue I had was with the shipping company. As usual FedEx's delivery estimate was way off, item arrived three days after their delivery estimate.

Date of experience: August 22, 2025
California
1 review
0 helpful votes
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Ordering helmet at cycle gear store
September 1, 2025

It was good and helpful experience. Makes me want to return to the store because of the good customer service.

Date of experience: August 22, 2025
Texas
1 review
0 helpful votes
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Get Tubed
September 1, 2025
Updated review

Perfect Vendor... excellent service and fast shipping. YUP

Date of experience: August 22, 2025

Quick and easy
August 20, 2025
Previous review

Quick and easy

Date of experience: August 10, 2025
Alabama
1 review
0 helpful votes
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Excellent customer service!
September 1, 2025

A few items were missing from my package. The customer service folks handled it extremely well and super fast.
Thank you!

Date of experience: August 14, 2025
California
1 review
0 helpful votes
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Idk
September 1, 2025

Idk it was good n stuff i don't know. Good tail tidy. It worked well and was delivered when expected

Date of experience: August 21, 2025
Utah
2 reviews
0 helpful votes
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Great!
September 1, 2025
Updated review

Never any issue, always on time and perfect. And super easy returns when needed

Date of experience: August 21, 2025

Lllllllllll
July 19, 2025
Previous review

Lllllllllll

Date of experience: July 8, 2025
California
2 reviews
0 helpful votes
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DID 520VX3 X-Ring Chain
September 1, 2025

Ordering process was simple. Price was competitive. Delivery was on time. All good reasons why I do business and shop with Cycle Gear.

Date of experience: August 21, 2025
Oklahoma
1 review
0 helpful votes
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Simple order, and it came on time.
September 1, 2025

I ordered some insoles and hip armor that were not available at my local store. Process of ordering was simple, and they delivered on time.

Date of experience: August 10, 2025
Wisconsin
2 reviews
0 helpful votes
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BMW mirror adapter
September 1, 2025

Excellent purchase: part was very easy to find, advertisement was accurate and very easy to understand, sellers communication was clear, prize was correct and the shipment and tracking was fast and and accurate

Date of experience: August 21, 2025
Texas
1 review
0 helpful votes
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Nice surprise.
August 31, 2025

I haven't ridden with the helmet yet, so can't comment about it, but happy that it came with a helmet bag AND a backpack, pin lock shield and a spare dark outer shield.

Date of experience: August 21, 2025
Delaware
1 review
0 helpful votes
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Excellent!
August 31, 2025

These guys really know what they're doing! They installed my tire the correct way, balanced and even the correct amount of air put in the tire.

Date of experience: August 21, 2025
Minnesota
1 review
0 helpful votes
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Good! Ordered the tire in-store, it arrived a little later than quoted, but I expected that given the slightly odd size.

Date of experience: August 16, 2025