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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,233
value
14
shipping
8,087
quality
11,381
This company responds to reviews on average within 4 days

Instant Feedback

33,123 reviews

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Texas
1 review
0 helpful votes
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Good time.
March 23, 2024

Easy and straight forward. My orders arrived on time and there was no hustle.

Date of experience: March 13, 2024
California
1 review
0 helpful votes
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Tire purchase and installation
March 23, 2024

Bought a tire. It arrived quickly. Took it to Cycke Gear for installation. Installed in 30 m8ns. Great experience

Date of experience: March 13, 2024
Maine
1 review
0 helpful votes
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My wife and I had a great experience shipping at cycle gear. We were first time buyers of riding gear and the salesperson was very helpful and pointed us to products within our budget and never tried to upsell us.

Date of experience: March 13, 2024
Texas
1 review
0 helpful votes
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Love it!
March 23, 2024

Got all my gear from CycleGear, scratched up my helmet visor a bit while riding and was reluctant to buying a whole new $500 helmet when mine was still good. Was able to order a new visor with them and it was easily replaced

Date of experience: March 12, 2024
Florida
1 review
0 helpful votes
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It seems to be working pretty well
March 23, 2024

Seems to be working well the only thing I wish it was available in a little bit bigger jug

Date of experience: March 12, 2024
Georgia
1 review
0 helpful votes
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Good price. No hassles.
March 23, 2024

Ordering was easy on their website. Price was the same as other online retailers, but Cycle Gear had the size I needed. Arrived on time.

Date of experience: March 12, 2024
Oklahoma
2 reviews
0 helpful votes
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Review title
March 23, 2024

Didn't have to wait too terribly long for my item. It's dumb that this review has to be 50 characters.

Date of experience: March 12, 2024
Ohio
2 reviews
0 helpful votes
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New tires!
March 23, 2024

Ordering was easy, shipping was quick! Glad to have my new rubber for this upcoming season!

Date of experience: March 12, 2024
Tennessee
1 review
0 helpful votes
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Parts came in fast
March 22, 2024

I would give this a 5 star rating but can't because of bad advertising/misinformation. I purchased tires from cyclegear because they also offered installation and balancing services. I could have bought the same tires for a little less and shipped directly to my home but didn't because I would have to take the tires to a shop for install and balance anyway. Well, it turns out my nearest (and only location in the state) store doesn't provide those services. It's a 30 minute drive to the store one way, so it was even more cost for me to get tires that could've been shipped to my house or just ordered from another shop to begin with.

Date of experience: March 12, 2024
Minnesota
1 review
0 helpful votes
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Happy with Cycle World. Trouble free experience and they had what I needed. Brian

Date of experience: March 12, 2024
Florida
1 review
0 helpful votes
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Easy and convenient
March 22, 2024

I was able to drop off my tire before I close the business and pick it up the next day after work which was super convenient very easy to do and as always my cycle gear gave me great customer service

Date of experience: March 12, 2024
Florida
2 reviews
0 helpful votes
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Great experience as ever and accepted my return without question.

Date of experience: March 12, 2024
Oregon
2 reviews
0 helpful votes
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Women's petite riding jeans
March 22, 2024

Easy to find what I want/need and love they have a petite option for women. The jeans feel like they run a little big. I always wear a size 10 but they run a little big. I'm keeping them though in case I want to layer with leggings underneath when it's cooler.

Date of experience: March 12, 2024
Texas
1 review
0 helpful votes
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New helmet
March 22, 2024

Customer service was very helpful and quick. They were able to answer my questions and make sure I ordered the right size.

Date of experience: March 12, 2024
Florida
1 review
0 helpful votes
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Excellent experience
March 22, 2024

Fits like a charm and came in in less than a week.

Date of experience: March 12, 2024
North Carolina
1 review
0 helpful votes
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Slow delivery
March 22, 2024

It took entirely to long ( two weeks) to receive my order. I could not track it for the first week. If I had know up front I would have been better prepared to wait that long.

CycleGear attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 12, 2024
Kimberly E. CycleGear Rep
over a year old

Thank you for taking the time to leave a review. It looks like your order was placed on the 2/26, and the item had an estimated 4-6 business day lead time prior to shipping.

Nevada
1 review
0 helpful votes
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Quick order for replacement gloves
March 22, 2024

Lost one of my gloves on the road and decided to put in a in order for some new ones. Got them in the mail in 2 days 😎

Date of experience: March 12, 2024
Indiana
1 review
0 helpful votes
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Tires were great. Website was not.
March 22, 2024

Tires were as advertised online. But needed mounting to go with them. Website didn't specifically say Indianapolis store had no service. So I ordered tires delivered to Indianapolis instead of my home. A hour away.

Date of experience: March 12, 2024
Wisconsin
1 review
0 helpful votes
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Awesome customer service
March 22, 2024

I was in the market for a new helmet, so I went to cycle gear in Brookfield. All of the employees were fantastic I was helped by Ashley the store manager, she helped me get the correct fit and ordered the helmet before it was available in store! I absolutely love the helmet and recommend cycle gear to my riding friends and family!

Date of experience: March 12, 2024
Florida
2 reviews
0 helpful votes
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Cycle gear orders
March 22, 2024

I went into the store and had them order from their website. I did it that way so the store could get credit. My local store is one of the best around would prefer doing it that way instead of doing it from home. I go into the store regularly because employees are always helpful and friendly.

Date of experience: March 12, 2024