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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Happy you carry Red Line 20w60 for my Harley. Very fast delivery. Easy ordering process. Extremely wide selection of all your motorcycle needs.
I'm a big Cycle Gear fan. Always a good experience
Ordered two items. Got one with no problem. The other one was shipped after 5 days and I called to find out the reason why they did not shipped on time and I did not get any answers. You can do better Cycle Gear.
Highly knowledgeable. Very polite people priced well
Great service and attention, I wish i could have seen and tried on the item in person, but this was the next closest thing.
They don't plug in as good as they should, did not know where to shop due to my surgery disabilities.
Just say the staff was great from start to finish. Even with having to reorder. Great store in Tampa
The product works well. However, they use ancient cigarette lighter connectors, instead of something more useful. Few cars have cigarette lighters now, and almost no motorcycles do.
GReat service by the sales rep who may have been new. Good conversation and helpful.
Every thing was taken care like they promised. I will do business with them again.
In shop, they were able to order the part, send it to my house or shop, which is nice you can pick up at the shop option and not have a 900.00 helmet sitting on your porch all day!
Found a discount for me and done.
Good. The lady at the desk in the Bellingham cycle gear helped place my order.
Excellent ordering process. Great customer service.
Cycle gear has great products, excellent values, and outstanding customer service!
I ordered the Helite Adventure Jacket off the website and had it delivered to my local shop. I did this because I wasn't certain about the sizing. Turns out that the size I ordered was a great fit (yes, order a size up from what you think you'll need). However, they sent the wrong color (I ordered grey, they sent black). I processed the return in store, and re-ordered; hopefully I'll get the right color.
Also, I never received a shipping email until I got the one that said it arrived at the store. Since the item was marked as 'ships in five to seven business days', I wasn't overly concerned that I had not yet received the first email.
Overall, the one I had a chance to inspect before processing it for return was excellent. But for the color, I couldn't be happier. Communication, however, could have been better.
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.
Replaced jacket armor with better products when I went back to store due to missing left shoulder pad
I ordered my helmet at the Woburn Mass. Location and got first class service! The employee I dealt with was personable and very knowledgeable. I ordered my helmet and had it shipped to the Manchester NH location, since I'm in that area frequently. I never got the employee's name that helped me, but I will definitely look for him again the next time I shop in there.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at [email protected] or give us a call at1-800-292-5343 and reference this review. Please include further details regarding your shopping experience/issue