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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,234
value
14
shipping
8,120
quality
11,414
This company responds to reviews on average within 4 days

Instant Feedback

33,206 reviews

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California
1 review
0 helpful votes
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GREAT REVIEW
April 26, 2024

You have an excellent manager with a great team that he has done a great job motivating to provide great service.

Date of experience: April 15, 2024
New Jersey
1 review
0 helpful votes
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Excellent
April 26, 2024

Ease to navigate and good variety, good prices and fast delivery

Date of experience: April 15, 2024
New York
1 review
0 helpful votes
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Happier than a motha trucker
April 26, 2024

Happy! Like when you buy a cheeseburger nothing can ruin the vibe

Date of experience: April 15, 2024
Arizona
2 reviews
0 helpful votes
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Cycle Gear
April 26, 2024
Updated review

The product didn't fit but the website said it would. Cyclegear took it back locally. They are so easy to do business with!

Date of experience: April 15, 2024

Easy to do business with!
April 23, 2024
Previous review

Easy to do business with!

Date of experience: April 13, 2024
California
1 review
0 helpful votes
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Good tires for my z125
April 25, 2024

Awesome service took my wheels in they installed my tires

Date of experience: April 15, 2024
Idaho
1 review
0 helpful votes
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I was able to purchase tires & tubes to match form this site.
Many sites had one or the other?

Date of experience: April 15, 2024
Colorado
1 review
0 helpful votes
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24 turn around
April 25, 2024

Once the tire arrived, I dropped off my wheel at opening and received it back on a busy weekend the next morning.

Date of experience: April 15, 2024
South Carolina
1 review
0 helpful votes
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Bell half helmet
April 25, 2024

On my third one of these half helmets. Have ordered them all thru cycle gear with a great experience each time.

Date of experience: April 15, 2024
Illinois
1 review
0 helpful votes
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I am too busy for that. I've done enough for this survey

Date of experience: April 15, 2024
Pennsylvania
1 review
0 helpful votes
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My experience was excellent. Product I needed was in stock and shipped quickly.

Date of experience: April 15, 2024
Washington
1 review
0 helpful votes
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Convenient location with helpful, friendly, honest staff.

Date of experience: April 15, 2024
Colorado
2 reviews
0 helpful votes
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First time ordering
April 25, 2024

Pretty easy to navigate the web site. Price was high compared to other sources however, they didn't have any in stock. Sucks to be them.

Date of experience: April 15, 2024
Washington
2 reviews
0 helpful votes
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Arai Corsair-X Black Frost
April 25, 2024

Representative in Albany Cycle Gear (Babe) was exceptionally professional in every way. Helped me select a helmet based on my needs. Tried on a number of helmets to get the right fit and helmet that worked for my type of riding. Unfortunately they did not have a size large in stock for the Arai Corsair-X in Black Frost, so he placed an order online and ensured delivery to my home address. Arrived in 2 weeks or less. Well packaged. Double boxed. Helmet fits perfect.

Date of experience: April 15, 2024
California
1 review
0 helpful votes
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Appreciate the hands on service.
April 25, 2024

I went into the store to order my quad lock for my motorcycle. Everything worked well and my sales rep was helpful, courteous and a good listener. I enjoyed the whole experience.

Date of experience: April 15, 2024
Texas
2 reviews
0 helpful votes
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Perfect Upgrade
April 25, 2024

Fast and easy. Stress free. Cycle gear most of the time has the parts I need in stock.

Date of experience: April 15, 2024
Virginia
1 review
0 helpful votes
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Josh at Knoxville store was knowledgeable and patient in helping me pick out some riding gear. The brand/fit he recommended were perfect. Excellent experience.

Date of experience: April 15, 2024
Alabama
1 review
0 helpful votes
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Easy to buy from
April 25, 2024

Customer friendly easy to buy online and have shipped to store and employees help with all needs

Date of experience: April 15, 2024
California
1 review
0 helpful votes
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Great service fast delivery
April 25, 2024

Super satisfied, no words can say. Will definitely order more

Date of experience: April 15, 2024
Idaho
1 review
0 helpful votes
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New tube
April 25, 2024

I had them order a heavier duty tube for one of our dirtbikes. Came a bit earlier than their quote. Seems to fit fine. The employee who helped me was quick and efficient.

Date of experience: April 15, 2024
Georgia
1 review
0 helpful votes
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Good
April 25, 2024

The manager at the Roswell store is great I had an issue with my points and he got it taken care of and was happy to do it. Very nice people at that store.

Date of experience: April 15, 2024