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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I love shopping here. Staff is really nice and products are fairly priced
I was very pleased with my shopping experience (online). I ordered a taller aftermarket windshield for my new motorcycle and it was perfect.
Great catalog. Great in store service. Prompt shipping
Had to drive 100 miles to pick up my tires which i could have bought anywhere for the same price or less and delivered free. The only reason i chose cycle gear was for the installation and balance of the tires at $30 each, which would have been great. However the cycle gear i chose for tires to be delivered to and installed said there machine was the wrong equipment and didn't know when a new one would be delivered, so a lot of time and gas wasted for nothing, thanks.
Love your customer service and free shipping to the store. The local team at C.G. Is great to talk to.
David
Since I saw there was stock in Pennsylvania I though that would be the logical choice to ship from.
Completely shocked at the reckless & senseless shipping handling of an expensive helmet!
The shipping box arrived with a side that had visible compression damage and I thought, "I hope my helmet is ok!". I took a picture of the box before I opened it in case I had to demonstrate a problem. Unfortunately, there was no packing cushioning material in the box! NONE, zero padding.
I took a picture of that too.
Then, there was minimal packing material inside the Arai box! I took a picture of that too.
It's very disappointing AND irresponsible for a $700.00 helmet to be mishandled this way, especially when recyclable packaging material is available. I sent the helmet back using that material because I believe CycleGear will re-sell it as-is and the helmet should not risk being shipped again without proper packaging material.
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
Good stuff good stuff. It was all a dream and it fell in place like everything that I ordered and buy through cycle care perfect.
Awesome experience will definitely continue to shop here. The RPM is also awesome to have. Thanks Cycle Gear
Slower than usual as I am used to getting items faster. The gloves are always such a crap shoot when it comes to sizing sometimes I need a large sometimes an extra a large so have to return them for a bigger size, same brand I got last time but the large fit fine now this large is too small.
Don't see where I can get my military discount online?
Great service at Cycle Gear Maple Grove,MN. I wanted a clear tank protector so that it wouldnt be so noticeable as a black one. A red one ( color of my tank) wasn't available. The product from One Design looks great and isn't noticeable until you get close. Thanks CG- ONE DESIGN!
The customer service man at the shop, and Seaside was able to answer my questions order the right parts, and they were shipped in a timely manner.
I ordered through CycleGear because it showed the bag in stock and that it could be delivered in two-days with my CycleGear membership. The order was placed but the item wasn't shipped until a week later. I would have appreciated an update to set the right expectations, instead of the ones I was led to believe on your site.
We do apologize for the issue with our estimated shipping times. We try to be accurate unfortunately many factors can change these estimates.
It was easy to order and cheap! I enjoyed my ordering experience and it looks even better in person.
The Product I ordered, riding shoes for warm weather, was on time and as advertised.
I've purchased items off and on over the years from Cycle Gear and never have had any problems. Prompt, quick, and easy. For the times I had to return an item I was always dealt with courteously and never given any grief.
We met with both Jason's at the Salem branch they were very helpful and we were able to find all the gear we needed
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.