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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,262
value
14
shipping
8,400
quality
11,698
This company responds to reviews on average within 4 days

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33,997 reviews

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Washington
1 review
0 helpful votes
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Always a pleasure
June 18, 2024

The guys and girls at cycle gear in Sacramento are always great! They are appears helpful informative and slate polite!

Date of experience: June 7, 2024
Idaho
1 review
0 helpful votes
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Fast service
June 18, 2024

When and picked up my helmet 2 days after I ordered my cardo wasn't arriving till the next day and store happily replace mine with one in store so I didn't have to come and get it the next day

Date of experience: June 7, 2024
Minnesota
1 review
0 helpful votes
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Awesome experience
June 17, 2024

Appreciate the staff and their patience, support and enthusiasm.

Date of experience: June 7, 2024
Washington
1 review
0 helpful votes
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AWESOME!
June 17, 2024

I received my order (Jacket) on time and in great condition. My orders with CycleGear are awesome!

Date of experience: June 7, 2024
California
1 review
0 helpful votes
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Taxation is Theft
June 17, 2024
Updated review

The reviews are very helpful with sizing etc. Also: Taxation is Theft

Date of experience: June 7, 2024

Bent over so nicely!
June 14, 2024
Previous review

Bent over so nicely!

Date of experience: June 3, 2024
Pennsylvania
1 review
0 helpful votes
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Helmet
June 17, 2024

I ordered a helmet...I received said helmet, in a timely fashion.

Date of experience: June 7, 2024
California
1 review
0 helpful votes
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Great Service
June 17, 2024

I have always received great service. The sales staff is very knowledgeable on the products. If they don't know the answer they find the answer to make your shopping experience more enjoyable.

Date of experience: June 7, 2024
Minnesota
1 review
0 helpful votes
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F
June 17, 2024

It was a great experience and I am difficult with my purchase

Date of experience: June 7, 2024
Florida
1 review
0 helpful votes
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Great all-around experience
June 17, 2024

Ron, Larry, and Aaron all did a wonderful job helping me find the right lid. Thanks, y'all.

Date of experience: June 7, 2024
Arizona
1 review
0 helpful votes
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Outstanding service!
June 17, 2024

After looking for the tire I wanted I checked my local CycleGear to see if they had it in stock. They didn't have it in stock but ordered it and had it 4 days later. I took my wheel in and they mounted, balanced and replaced the valve in less than 2 hours. The staff was courteous and helpful. 10/10

Date of experience: June 7, 2024
Nebraska
1 review
0 helpful votes
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Parts
June 17, 2024

Quick easy, parts were in good shape web sight is pretty easy to use.

Date of experience: June 7, 2024
Texas
1 review
0 helpful votes
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Very easy to place the order.
June 17, 2024

I found the exact item I was looking for in the size/color I wanted. The price was very good and I am pleased with the shipping.

Date of experience: June 7, 2024
Minnesota
1 review
0 helpful votes
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Very good costumer service
June 17, 2024

Walked in looking for a new helmet and got helped right away. Found the perfect helmet for me and it didn't even take that long.

Date of experience: June 7, 2024
Washington
1 review
0 helpful votes
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Quick delivery
June 17, 2024

The delivery arrived on time and it was great. Nothing was damaged

Date of experience: June 7, 2024
Texas
1 review
0 helpful votes
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Not happy.
June 17, 2024

When my order was placed, I was told that it was on 2-day shipping. When I showed up on day it was supposed to have arrived my order didn't. I waited a day and called and was told that some shipments had come in but they were unsure if my product had arrived. Because I really needed the bag for a ride I had planned I showed up at the store. My bag was finally found.

Date of experience: June 7, 2024
Illinois
3 reviews
0 helpful votes
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Just what I was looking for!
June 17, 2024
Updated review

Have been looking for a on road/off-road motorcycle boot that is quick and easy to put on, and also fits my wide feet. I've only worn these a few times, but they seem to be fitting the bill. Quality looks to be good so far. The only disappointment with this product is that there is no shifter pad. The black rubber is wearing off on my grey colored boot top. Not a deal breaker, but you would think a designated motorcycle boot would have a reinforced shifter pad of some sort.

Date of experience: June 7, 2024

Always good with Cycle Gear!
April 11, 2024
Previous review

Always good with Cycle Gear!

Date of experience: March 31, 2024
California
1 review
0 helpful votes
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Beautiful helmet
June 17, 2024

Better fit and feels lighter than x14. Better airflow however is a little louder. Happy with the purchase.

Date of experience: June 7, 2024
Florida
1 review
0 helpful votes
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Head gear
June 17, 2024

Items arrive promptly. Reasonably priced. Easy pick up at store.

Date of experience: June 7, 2024
Arizona
1 review
0 helpful votes
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I looked for a particular part on the internet and CycleGear had one available so ordered it with shipping to my house.

Date of experience: June 7, 2024
Nevada
1 review
0 helpful votes
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Great experience
June 17, 2024

Walked in looking for a tire, they didn't have it so the employee made an online order for me did everything properly, professionally and right. Great costumer service. Package got here a week maybe a week n a half late. No damage but could use some wrapping, it's two tires zip tied. But over all great experience for buying my first set of tires.

Date of experience: June 7, 2024