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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Ordered an MX helmet on line. It was shipped to my store. I picked it up. Good deal
Never bought a helmet before and the man who rang us out helped my wife and I choose the right size and an in stock color. He also threw in the Bluetooth headset because it was intended to be an in store purchase.
The only complaint I have is lack of shipment tracking. It kept saying order being prepared, never shipped, and then just showed up one day.
But overall very happy and will be back.
Quality product, shipped very fast. Great selection and good website.
Went in looking for BILT motorcycle dust covers, only had one left, They offered to order another one and ship it to my home...I thought this is great and I went back and ordered 2 more.
While I'm 79 years old and obviously not in any shape to be a serious bike rider, never once have I been treated as someone that has no business being in a motorcycle related store. Quite the opposite in fact!.
I have several motorcycles and I'm restoring some and others,simply maintaining them, thus I will continue buying from Cycle Gear.
Went to the store nearest to me for what i was looking for. Employee called another store 45 min away to put the item on hold. Drove over to pick up the item and as i was about to swipe my card i noticed the shield didn't say RF14 but 12. So clearly the guy was about to sell me the wrong item despite the phone call and me driving 45 min away. Needless to say they had to order/ship it to my house so I couldn't use the helmet that week.
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
Everyone in store was great. Patient, knowledgeable, and helpful. Two things I'd like to see:
1. Have gear folks can take for a "test drive". Spending this kind of money on gear, with a "once you've worn, you can't return it under any circumstances" policy is kinda jacked, if we can't actually try it in the real world first.
2. If you're running a promotion for free gear upon a particular purchase (I.e. The free comms gear for "helmet week") try to make sure you have it in stock.
Otherwise, everything was great and, thankfully, I'm quite happy with my new helmet, missing comms aside.
We had a jacket we just purchased last fall and the zipper broke, we took it into the store and no questions they replaced it!
Ordered a battery for my KTM. CG was great and delivery was prompt. Only 3 stars for product for now because I haven't actually installed it yet to see if it works
I should have had it sent to a store. I would have been able to get it sooner. Happy with my purchase.
I took my tires to them to get them mounted. It was done the same day.
Website is easy to use. The products I needed were easy to find. I was able to use a gift card toward the purchase.
The staff at Cycle Gear were incredibly helpful and courteous with the order of my mesh jacket. I highly recommend them.
Great place to do business and will definitely keep shopping with them. Excellent customer service. I couldn't be happier. I had a helmet i ordered in a wrong size and they resolved it quickly for me. The guy at the counter was very helpful.
Shipping was much faster than emails received. Received product before the day after tracking info. Cheaper than Amazon.
Everything like what I ordered, in a good box and with a lot of security so that what I ordered would not be damaged, all excellent.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.