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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great customer service 110% satisfaction! 10/10 would recommend to a friend.
I bought a BILT Techno 2.0 Modular Sena Bluetooth Helmet back in 2018 from Cycle Gear and after a lot of riding, decided to upgrade to the 3.0 version. They had an online coupon, so I decided to do the online purchase and delivery and had zero problems or issues and received my new helmet in a timely manner. When it's time to upgrade again, I will be purchasing it here again as well as anything I need for my bike.
I went with their recommendation and it didn't disappoint. Great service and quick service. Thanks guys!
I took advantage of my local Austin CycleGear's offer of a 20% discount within 6 months of passing my riding test. After visiting the store and getting great advice from staff, I purchased a helmet that I wouldn't have otherwise gotten with some fantastic features. The item was only available online, but once I showed proof, the staff were one again super helpful in helping me complete the order. Free shipping meant I received my new helmet a few days later at home!
Went in to get an accessory plug for the bike. Got that and ended up looking at a new helmet. They didn't have my size in the color I wanted so one was ordered and shipped direct to my house, Awesome! Turns out it was a bit too small. Took it back to the store and they were able to exchange it on the spot. Walked out with the perfect fit. Thanks Folks! Very Satisfied Customer here!
I received my order in parts and some of it was two weeks late, after I returned from a trip for which I was buying the items. They were sent very late. I was lucky that our local store finally got ONE in stock.
I went in store to try helmets on and they didn't have the style I wanted in my size so I ordered online, it was delivered in a timely manor and in good condition
Comfortable fit after break up, a bit noisy but i always use ear plugs.
The employee in the store was very helpful and quick. I forgot his name but he was cool. He works at the store in oxnard
Found what I was looking for and got it at the closest store to me.
Got everything I asked for and great customer service at the local store.
Cycle gear is awesome! The gloves I got were on sale and they're really well made, you can tell. They got to me super quick!
I was looking for bike tires and they took the time to explain differences between brands; that helped making the right pick.
It was very simple and easy to do had no problem with anything.
I ordered. Order was delivered. Pre oiled filter was drier than I expected.
It was good. They didn't have my size in stock at the store but they helped me get the right one
Good website, and found what i wanted
Convenient and easy. I ordered the tire online, followed the tracking they sent me and the store notified me it was there right when it arrived. I took my wheel in and they had it mounted and balanced the same day.
Best place to buy any and all gear! I'll never have any other helmet than this. Beat all expectations!
It was a great easy experience the gentlemen helping me was awesome and made it quick and easy
Had to return a helmet as is was too small. Seamless, easy proceed. Ordered new helmet and received a few days later.
Had to return helmet as it was too small. Easy to do return.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.