Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of CycleGear

CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


How would you rate CycleGear?
grey stargrey stargrey stargrey stargrey star

CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,239
value
14
shipping
8,177
quality
11,471
This company responds to reviews on average within 4 days

Instant Feedback

33,427 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Joel E.
Unfollow Joel E.
Share Review
Report Review

👍
July 12, 2024

👏🤘 Got some tires and everything went great. Thanks again

Date of experience: July 1, 2024
Illinois
1 review
0 helpful votes
Follow Bogdan O.
Unfollow Bogdan O.
Share Review
Report Review

I was purchasing a helmet and had set.They did a professional job setting setting the headset.

Date of experience: July 1, 2024
Kansas
1 review
0 helpful votes
Follow Shane V.
Unfollow Shane V.
Share Review
Report Review

They were out of the two items that I had gone in the store for and they found a way to get both items to the store and called me when they were in.

Date of experience: July 1, 2024
Michigan
1 review
0 helpful votes
Follow Kenneth Q.
Unfollow Kenneth Q.
Share Review
Report Review

Great service
July 11, 2024

We were in the store but my six was not available. They ordered it for me and I got it I. 2 days with no issues.

Date of experience: July 1, 2024
South Carolina
1 review
0 helpful votes
Follow Pete Y.
Unfollow Pete Y.
Share Review
Report Review

Great selection, great prices. Cycle Gear is consistently a great resource for my motorcycle needs. I'm so glad to have one near me. Also, the coordination between branches means I can almost always obtain the product I'm searching for.

Date of experience: July 1, 2024
Illinois
1 review
0 helpful votes
Follow Joseph F.
Unfollow Joseph F.
Share Review
Report Review

It was very informative
July 11, 2024

A little confusing but got what I wanted more choices than I thought it would be but all is good

Date of experience: July 1, 2024
Texas
1 review
0 helpful votes
Follow Randall Y.
Unfollow Randall Y.
Share Review
Report Review

Easy to navigate the website! Found everything that I was looking for.

Date of experience: July 1, 2024
Georgia
2 reviews
0 helpful votes
Follow carl G.
Unfollow carl G.
Share Review
Report Review

Starter cable
July 11, 2024

The new starter cable fit and worked better than the starter cable replaced

Date of experience: July 1, 2024
Virginia
1 review
0 helpful votes
Follow Iris O.
Unfollow Iris O.
Share Review
Report Review

Great Experience
July 11, 2024

Got everything I needed for an oil change on my bike (minus new crush washer that I picked up elsewhere) and got it fast!

Date of experience: July 1, 2024
Texas
1 review
0 helpful votes
Follow Mike X.
Unfollow Mike X.
Share Review
Report Review

Good tires and great install. Ordered online, shipped to store, installed at store, tires Ride great

Date of experience: July 1, 2024
North Carolina
1 review
0 helpful votes
Follow JP C.
Unfollow JP C.
Share Review
Report Review

Ktm filter
July 11, 2024

The staff was very friendly and helpful, and I received my order earlier than I was told

Date of experience: July 1, 2024
Israel
1 review
0 helpful votes
Follow Ron Y.
Unfollow Ron Y.
Share Review
Report Review

Had a great experience at Cycle Gear.
They notified me when my in-store pickup was ready.
Unfortunately the KLIM S4 Baja jacket was too large so I returned it.
The KLIM Mojave pants were great.
Thanks,

Date of experience: July 1, 2024
Arizona
1 review
0 helpful votes
Follow Jim F.
Unfollow Jim F.
Share Review
Report Review

Second jacket
July 11, 2024

My first Sedici jacket came unstrapped from my bike and drug on the ground ruining it. Without hesitation I ordered another one and I'm now back in business.

Date of experience: June 30, 2024
California
1 review
0 helpful votes
Follow Rosalio O.
Unfollow Rosalio O.
Share Review
Report Review

The pants came as advertised
July 11, 2024

The pants arrived and fit exactly to the size I ordered. They seem to be more for cold weather than summer time.

Date of experience: June 30, 2024
Nevada
1 review
0 helpful votes
Follow Dionysios B.
Unfollow Dionysios B.
Share Review
Report Review

Wrong size helmet.
July 11, 2024

Everything went well, but the helmet is too small. I chose a large because I have a "bilt" helmet that's a large. Apparently the electronics probably account for the difference in size.

Date of experience: June 30, 2024
Michigan
2 reviews
0 helpful votes
Follow David N.
Unfollow David N.
Share Review
Report Review

Dianese superlagerra gloves
July 10, 2024

Always enjoy perusing your motorcycle goods, especially your clearance/closeout section

Date of experience: June 30, 2024
New York
1 review
0 helpful votes
Follow antonio L.
Unfollow antonio L.
Share Review
Report Review

Rain suck for air fielter
July 10, 2024

Place an order for 2 Vans and Hines rain suck for 117 screaming eagle air fielder 2023 low rider st,and 2023 low rider s. The rain sucks fit properly over the air filter. Good quality, fast shipping. I think the price was a little higher than expected.

Date of experience: June 30, 2024
North Carolina
2 reviews
0 helpful votes
Follow Steele D.
Unfollow Steele D.
Share Review
Report Review

Received great service!
July 10, 2024

Went to the store to get a full suit, employee helped me get fitted for one by measuring me and let me try some on before I ultimately ordered one that I wanted. Great experience and would 100% recommend to my riding buddies!

Date of experience: June 30, 2024
North Carolina
1 review
0 helpful votes
Follow Beverly F.
Unfollow Beverly F.
Share Review
Report Review

Easy online transaction, in store was just as easy. The staff today have been more than helpful and informative. I love doing business with you all so far. I've bought several helmets and other gear. Will be doing more business with again soon.

Date of experience: June 30, 2024
Texas
1 review
0 helpful votes
Follow Charles A.
Unfollow Charles A.
Share Review
Report Review

New tires and installation
July 10, 2024

Ordered the new set of tires and had them installed well within on week from order date. (24 hour turnaround time after dropping my wheels off). Extremely satisfied!

Date of experience: June 30, 2024