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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,264
value
14
shipping
8,420
quality
11,718
This company responds to reviews on average within 4 days

Instant Feedback

34,030 reviews

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California
1 review
0 helpful votes
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Good product listing, accurate, easy to find and easy to checkout - good experience as always

Date of experience: August 4, 2024
Florida
1 review
0 helpful votes
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HJC intercom
August 14, 2024
Updated review

The ordering process was easy. The delivery was on time. The HJC Smart HJC 50B worked well and was easy to install.

I did a test drive after installing the intercom system. No issues, however over about 50 mph it is hard to hear the music or instructions due to wind noise.

I would recommend that you research and make sure the intercom system you're buying fits the helmet you have. The intercom I bought is made by the same company as the helmet, so there was no issues.

Date of experience: August 4, 2024

Easy to use
December 10, 2023
Previous review

Easy to use. Easy to pay. Easy to check out.

Date of experience: December 9, 2023
Florida
1 review
0 helpful votes
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Great customer service
August 14, 2024

Ordered riding pants only and they were too big. I called local store and they exchanged them for correct size.

Date of experience: August 4, 2024
California
1 review
0 helpful votes
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Great service
August 14, 2024
Updated review

Ordered a jacket and shoes at a shop to be delivered to the shop. When I went to pick up, I decided to return the jacket and that was done with no hassle at all. Great service.

Date of experience: August 4, 2024

Good jacket
April 22, 2024
Previous review

I ordered this jacket in an XXL and it fit perfectly.

Date of experience: April 11, 2024
Utah
2 reviews
0 helpful votes
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First Time Buyer
August 14, 2024

Leather jacket fit perfectly which I based on prior reviews. It arrived very fast and I loved the fact that first time buyers got a discount. Love this site!

Date of experience: August 3, 2024
Alabama
1 review
0 helpful votes
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Sedici Set
August 14, 2024

Fits absolutely perfect. This will be my first riding set and everything fit well.

Date of experience: August 3, 2024
AE
1 review
0 helpful votes
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One great stop shop
August 14, 2024

Cycle gear is your destination for all your Bike stuff, great place to purchase online or in store, amazing prices and variety! Most important is the staff attitude and help; they demonstrated great customer service and support.

Date of experience: August 3, 2024
Oregon
1 review
0 helpful votes
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Great knowledge. Great service.
August 14, 2024
Updated review

Every time I have a question I get an honest realistic answer. Great group of guys and girls.

Date of experience: August 3, 2024

Repeat customer
June 10, 2024
Previous review

Repeat customer

Date of experience: May 30, 2024
Oregon
1 review
0 helpful votes
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Helmet
August 14, 2024

Great experience. Man at store who helped me order was so great and helpful

Date of experience: August 3, 2024
Oklahoma
1 review
0 helpful votes
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Works great
August 14, 2024

One rain storm down and worked great. Better than Harley's rain suit by far

Date of experience: August 3, 2024
California
1 review
0 helpful votes
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Help Harley needs new shoes
August 13, 2024

Needed new tires for my Harley Deuce cycle gear told me no problem they can help me find the ones I like if I wanted them installed I would have to remove the tires and bring them in as they do not remove rims tires from bike. They checked my sizes one online and help me pick some that match my bike. The tires I ordered came in a day early and they were put on and ready to go the very next day I picked them up about noon had them on my bike within a couple hours and wow what a difference I'm so glad I went to them and they helped me pick out a nice set of tires that are very smooth and look awesome on my bike. I previously had to get a helmet and they help me with the sizing and help me pick out a style that fit my kind of riding. Very helpful staff will be going back or any other parts I need if they don't have it they said they can find it for me thanks for helpful staff will be shopping with them again

Date of experience: August 3, 2024
Oklahoma
1 review
0 helpful votes
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Easy Ordering.
August 13, 2024
Updated review

Great store & Tulsa employees Jason, Sierra,& Naomi. Great items, very pleased.

Date of experience: August 3, 2024

Easy peasy ordering..
August 10, 2024
Previous review

Easy peasy ordering..

Date of experience: July 31, 2024
South Carolina
2 reviews
0 helpful votes
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New tires
August 13, 2024
Updated review

Person was very helpful in helping pick out the right tires for my. Tires arrived in a very timely manner. They look great, feel great, & handle as was told. Very satisfied with my purchase.

Date of experience: August 3, 2024

Portable air pump
July 6, 2024
Previous review

I just purchased a portable air pump. It arrived as planned. I have tried it out and it works great. Good investment to keep in my saddle bag of my motorcycle. Compact and easy to carry around for whatever job arises.

Date of experience: June 26, 2024
Texas
2 reviews
0 helpful votes
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Home delivery helmet order
August 13, 2024

The helmet arrived sooner than I was told. Vety pleased with the delivers, and the helmet is phenomenal!

Date of experience: August 3, 2024
Kansas
1 review
0 helpful votes
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Good service
August 13, 2024

Had to exchange a product for a bigger size. Quick and easy. Try products before throwing anything away.

Date of experience: August 3, 2024
Louisiana
1 review
0 helpful votes
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Incorrect part
August 13, 2024

Wrong part was ordered. Needed clutch cable got a throttle cable

Date of experience: August 3, 2024
Washington
2 reviews
0 helpful votes
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Everything as I expected
August 13, 2024

So much easier with your site,everything fit perfect and the quality for the price is unbelievable.
Thank you

Date of experience: August 3, 2024
Tennessee
1 review
0 helpful votes
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Happy with my purchase
August 13, 2024

I bought a new Nexx helmet with 3/4 face shield and another sun shield that pulls down. It is light and allows lots of air circulation for the hot summer months.

Date of experience: August 3, 2024
California
1 review
0 helpful votes
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Came quick!
August 13, 2024

Product as expected. Order came quickly! Quality product.

Date of experience: August 2, 2024
Michigan
1 review
0 helpful votes
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HJC Smoked face shield
August 13, 2024

The girl at the front counter in the store in Novi ordered the shield for me.

Date of experience: August 2, 2024