Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of CycleGear

CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


How would you rate CycleGear?
grey stargrey stargrey stargrey stargrey star

CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,263
value
14
shipping
8,412
quality
11,710
This company responds to reviews on average within 4 days

Instant Feedback

34,009 reviews

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
Follow Brandon C.
Unfollow Brandon C.
Share Review
Report Review

GOOD ADV PANTS
August 15, 2024

Easy to order pants that were not in stock and have them delivered to my house. The manager was super helpful.

Date of experience: August 5, 2024
Texas
1 review
0 helpful votes
Follow Jimmy D.
Unfollow Jimmy D.
Share Review
Report Review

Cycle Gear has excellent staff
August 15, 2024

Cycle Gear staff at the Plano store; Chris, John and Cindi are excellent. Great Customer Service skills and very knowledgeable about the products. Could not ask for better staff.
Not as happy with the original Cardo Edge Duo that I bought. Had to return it and get a new set. In addition, the external boom mic that I purchased for a 'Halfie" helmet was also defective and had to be replaced. The 2nd Edge works fine, but it took a lot of time trouble shooting the original equipment and then revisiting the store to buy a new set. Something that expensive should not have failed.

Date of experience: August 5, 2024
Tennessee
1 review
0 helpful votes
Follow Jessica R.
Unfollow Jessica R.
Share Review
Report Review

The stand is great!
August 15, 2024

It came in the 2 day shipping time frame just as it was advertised

Date of experience: August 5, 2024
Wyoming
1 review
0 helpful votes
Follow Derek K.
Unfollow Derek K.
Share Review
Report Review

More bang for your buck!
August 15, 2024

Always have great values on dirt and street gear
Cycle Gear makes shopping for gear, tools, and accessories easy!

Date of experience: August 5, 2024
Idaho
1 review
0 helpful votes
Follow Scott Z.
Unfollow Scott Z.
Share Review
Report Review

The only ting lacking is having better (more) photos of the products. I was purchasing a jacket, and I wanted to see all the openings, zippers/vents, layers. It wasn't clear with the existing photos.
Granted, some products have more/ better photos than others.

Date of experience: August 5, 2024
Georgia
1 review
0 helpful votes
Follow Garrett K.
Unfollow Garrett K.
Share Review
Report Review

Street and Steel Boots
August 15, 2024

Got in a accident the boots saved my foot from breaking. The boots barely have a blemish

Date of experience: August 5, 2024
Nevada
1 review
0 helpful votes
Follow Bri M.
Unfollow Bri M.
Share Review
Report Review

Great!
August 15, 2024

Once you break them in, as all leather things, they're comfortable. I got my exact size (9W) and didn't haven't too much issues breaking them in.

Date of experience: August 5, 2024
Indiana
2 reviews
0 helpful votes
Follow mihail H.
Unfollow mihail H.
Share Review
Report Review

Great Place
August 15, 2024

Work crew were very friendley and helpful. They help me with understand more about the gears and safty.

Date of experience: August 5, 2024
North Carolina
1 review
0 helpful votes
Follow Xavier D.
Unfollow Xavier D.
Share Review
Report Review

Delighted with the store and their employees. Great service. Definitely coming back

Date of experience: August 5, 2024
New York
1 review
0 helpful votes
Follow Michael Z.
Unfollow Michael Z.
Share Review
Report Review

Fast shipping.
August 15, 2024

Shopping experience was great. Also the fact if you're in a pinch there's a quick finance option. Shipping was fast, honestly didn't even expect my package to show up in just a couple a days.

Date of experience: August 4, 2024
California
1 review
0 helpful votes
Follow Chris Z.
Unfollow Chris Z.
Share Review
Report Review

Quick Shipping, Awesome Quality
August 15, 2024

Shipping was faster than expected. Moreover, both my jacket and my boots surpassed my expectations, given the fact that I got them on sale.

Date of experience: August 4, 2024
Kentucky
1 review
0 helpful votes
Follow Paul Y.
Unfollow Paul Y.
Share Review
Report Review

New tire
August 15, 2024

I ordered a new rear Dunlop elite for my goldwing it came back to the quicker than I expected and they let me know when it arrived.They had it on the rim and had it ready to go when I got there.

Date of experience: August 4, 2024
Virginia
2 reviews
0 helpful votes
Follow Jim A.
Unfollow Jim A.
Share Review
Report Review

Gloves extremely tight for an XL
August 15, 2024

These gloves should be ordered at least one but maybe two sizes larger

Date of experience: August 4, 2024
Nebraska
1 review
0 helpful votes
Follow Don C.
Unfollow Don C.
Share Review
Report Review

Shuberth C3 Pro helmet purchase
August 14, 2024

I knew which helmet I wanted, and received expert fitting advice as to the size I needed. Only snag was that the Cycle Gear website showed they had a size XL in gloss white on hand. They didn't have it, but shipped it to me very quickly. A good experience and I love the helmet!

Date of experience: August 4, 2024
Connecticut
1 review
0 helpful votes
Follow Eric X.
Unfollow Eric X.
Share Review
Report Review

Very impressed
August 14, 2024
Updated review

I ordered 2 tires for my Grom on CycleGear.com because they had the best price and had the ones I wanted in stock. I was going to ship them to the store nearby to save on shipping, but shipping them to my house ended up being free so I just shipped to my house expecting to see them in a week or so. They came a day later. I rarely get anything that fast nevermind tires.

Date of experience: August 4, 2024

Everything was easy and convenient
August 1, 2024
Previous review

Everything was easy and convenient. I enjoyed using the online site.

Date of experience: July 22, 2024
New York
1 review
0 helpful votes
Follow Eduard G.
Unfollow Eduard G.
Share Review
Report Review

The delivery time wasn't great but, the staff at the Edison store was great, Jay took my wheel got everything done for me the next day. Awesome experience, they even had black wheel weights that match the wheel! Or they painted them, I didn't noticed till I was home, awesome touch. I ordered the Pirelli Diablo rosso 4 replacement rear that I got a big screw in.

Date of experience: August 4, 2024
California
1 review
0 helpful votes
Follow Pradeep Q.
Unfollow Pradeep Q.
Share Review
Report Review

Good product listing, accurate, easy to find and easy to checkout - good experience as always

Date of experience: August 4, 2024
Florida
1 review
0 helpful votes
Follow James K.
Unfollow James K.
Share Review
Report Review

HJC intercom
August 14, 2024
Updated review

The ordering process was easy. The delivery was on time. The HJC Smart HJC 50B worked well and was easy to install.

I did a test drive after installing the intercom system. No issues, however over about 50 mph it is hard to hear the music or instructions due to wind noise.

I would recommend that you research and make sure the intercom system you're buying fits the helmet you have. The intercom I bought is made by the same company as the helmet, so there was no issues.

Date of experience: August 4, 2024

Easy to use
December 10, 2023
Previous review

Easy to use. Easy to pay. Easy to check out.

Date of experience: December 9, 2023
Florida
1 review
0 helpful votes
Follow Michael W.
Unfollow Michael W.
Share Review
Report Review

Great customer service
August 14, 2024

Ordered riding pants only and they were too big. I called local store and they exchanged them for correct size.

Date of experience: August 4, 2024
California
1 review
0 helpful votes
Follow Victoria R.
Unfollow Victoria R.
Share Review
Report Review

Great service
August 14, 2024
Updated review

Ordered a jacket and shoes at a shop to be delivered to the shop. When I went to pick up, I decided to return the jacket and that was done with no hassle at all. Great service.

Date of experience: August 4, 2024

Good jacket
April 22, 2024
Previous review

I ordered this jacket in an XXL and it fit perfectly.

Date of experience: April 11, 2024