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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,238
value
14
shipping
8,157
quality
11,451
This company responds to reviews on average within 4 days

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33,325 reviews

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Kansas
1 review
0 helpful votes
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Helmet
October 22, 2024

Nice helmet. Not the best communication from delivery service. Otherwise very satisfied.

Date of experience: October 9, 2024
Texas
1 review
0 helpful votes
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Lg2 Helmet
October 22, 2024

Great sale!
Arrived quick in great condition.
Will definitely shop online with cycle gear again.

Date of experience: October 9, 2024
Texas
1 review
0 helpful votes
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Great products meh service
October 22, 2024

Love the inventory in store and online. Ordering and pick up is seamless. Literally no one in the shop acknowledged me or asked me if they could help and when I asked questions it seemed they were not really interested in spending any time helping me. Maybe because I am a 50+ woman shopping alone? The employees had plenty of time to chat with the young men shopping in the store and spent all their time doing so. I guarantee I spent more money than those young men did though.

Date of experience: October 9, 2024
Kimberly E. — CycleGear Rep
over a year old

Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.

Minnesota
1 review
0 helpful votes
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Quick shipping
October 22, 2024

Item showed up quickly and as described. Here are more words to fit 50 characters

Date of experience: October 9, 2024
New York
1 review
0 helpful votes
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Happy
October 22, 2024

The staff at the Manchester store is top notch.
Very professional. Picking out a helmet is not easy.

Date of experience: October 9, 2024
North Carolina
1 review
0 helpful votes
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Woodcraft Rear spooled stand
October 22, 2024

Awesome stand and easy to assemble. One of the best stands I've ever used

Date of experience: October 9, 2024
Washington
1 review
0 helpful votes
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Rock star employees
October 22, 2024

Ricardo is an amazing employee. He went out of his way to make this transaction a smooth and trouble free experience.

Date of experience: October 9, 2024
Georgia
1 review
0 helpful votes
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Y'all are the best
October 22, 2024

Olivia and Dylan were there when I picked up my order, it's always fun to see them!

Date of experience: October 9, 2024
Texas
1 review
0 helpful votes
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Service was Great
October 22, 2024

Employees were straight to the point and very polite. Would recommend for Bike Gear.

Date of experience: October 8, 2024
California
1 review
0 helpful votes
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Excellent experience
October 22, 2024

Nick was very knowledgeable about the product I ordered. He told me about some features I was unaware of, and that definitely had a positive influence on my decision to purchase. Thank you!

Date of experience: October 8, 2024
California
1 review
0 helpful votes
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Sedici Strada 3 Carbon / Cardo 4X
October 22, 2024

The shopping experience was first rate. Superior customer service. My wife and I walked in and were greeted immediately even though the salesperson was serving another customer. Our salesperson, Greg, was excellent and knowledgeable. I was in the market for a new full-face helmet and com system. He explained the pros and cons of the various styles and I chose the Sedici Strada 3 gloss carbon as much for the aesthetic as the value. My previous helmets have been the Arai Signet and Shoei RF series. I was willing to sacrifice a little comfort for the value. My size was out of stock and I ordered the correct size which arrived on-time. Went back to pick it up and have the coms installed on my wife's and my helmet. Took them less than 20 minutes and this time it was Doug who helped us out syncing our phones and providing a brief tutorial on the equipment. Just absolutely pleased with the level of service. Took my helmet out for a ride a few days later. Fit is a bit snug but that's to be expected on the first few rides, though there are levels of adjustment you don't normally see at this price point. The helmet was as quiet as my Arai but slightly noisier than the Shoei. What was best though was the aerodynamics of the helmet and the weight. Probably a combination of both. It was an unusually hot day, 106 on the freeway, but the ventilation was noticeable. Not too much relief in those temperatures in any helmet. Overall I'm quite pleased with the fit, finish and visibility of the helmet. Cardo gear was also very good. Good volume and quality sound. Voice control works well but it requires exact wording, something for me to work on. If you're on a limited budget you won't go wrong with this helmet. If you're not worried about how much you spend then you've got a world of choices, but for value and quality you won't go wrong with this helmet

Date of experience: October 8, 2024
Missouri
1 review
0 helpful votes
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Bell Moto-10 Helmet
October 18, 2024

Ultra fast shipping. Friendly attentive staff. Excellent product. Only complaint is the demo helmet was missing the roost guard which was not stated but shown missing in the images and I missed that detail.

Date of experience: October 8, 2024
Florida
1 review
0 helpful votes
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Easy in-store pickup
October 18, 2024

The website had the product I needed at a price I liked. Fortunately, there is a physical store near my location so I chose to pick up in person for this small item.

Date of experience: October 8, 2024
Washington
1 review
0 helpful votes
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Great experience
October 18, 2024

Order some boots online to pick up in-store. They arrived faster than I thought they would and are perfect. The crew in the store are always super nice and helpful.

Date of experience: October 8, 2024
North Carolina
1 review
0 helpful votes
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Received my tires!
October 18, 2024

Easy, fast and exactly what I needed for my DRZ400sm, thanks CG! I'll be back for more in the future

Date of experience: October 8, 2024
California
1 review
0 helpful votes
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Products Arrive on Time
October 18, 2024

But, not exaggerating, and have pictures to prove it, but for whatever reason every box from CG comes crushed. Every one of them.

Date of experience: October 8, 2024
Washington
1 review
0 helpful votes
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Overall it was good
October 18, 2024

I ordered 5 serperate items. Everything came in a timely manner. The only thing that seems like it could be better is it shipped in 4 different boxes which seemed like a waster of boxes considering they were all ordered at the same time and arrived within a shirt time frame all withing a few days of eachother

Date of experience: October 7, 2024
California
1 review
0 helpful votes
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Relieved broken speakers
October 18, 2024

The cardo works fine. But the speakers went out 6 hrs into a ride. Tested the speakers with a different cardo unit and confirmed the speakers don't work. Went back to the store I picked up the unit from and because I ordered online, the physical stors can't do nothing. Which makes no sense. Just because the store didn't receive commission on the sale shouldn't effect exchanges or anything. Having to go thru a long process online to get an exchange should not be the only way.

Date of experience: October 7, 2024
California
1 review
0 helpful votes
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Good service
October 18, 2024

The workers were very nice and helpful. Satisfied with the purchase.

Date of experience: October 7, 2024
North Carolina
3 reviews
0 helpful votes
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Sales person installed my new Sena Gear and explained its operation. He also ordered me a smaller size Helite Turtle 2 Air Vest. Delivery went smoothly. Vest arrived in three days.

Date of experience: October 7, 2024