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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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The store representative was helpful, knowledgable, patient, and very courteous. He explained the equipment I was interested in, and detailed the different levels available. He has a lot of riding experience, and treated me always with professionalism on an equal plane. Just an outstanding experience.
CycleGear has a good selection of riding gear, but it needs a selection that has large sizes for large men and women like 5x and 6x. Harley Davidson supports large sizes.
Nice and easy. I plan using this service again and am confident I will get what I need in a good amount of time.
Sales person was real great. He found what I needed and we had it shipped to the house. No problem. Great job.
Great Customer service, Web site was easy peasy, received an email from the GM asking if I was satisfied, seems to have a great selection of parts regardless of your choice in ride
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Beautiful, well made jacket. Sizing was right on point, delivery within a week, and the price was amazing.
Love shopping in store and online. Very helpful staff, and selection. Is excellent.
This has become my all the time coat. It's very nice. And on sale for $70 or whatever it was? Kind of insane honestly.
Online selection was excellent. Order process is easy, updates were appropriate, delivery was on time and store personnel were great. I've used before and will again!
The staff at the store were great but my item took several days longer than expected. That might be chalked up to the shipping company, but in the end, that company was chosen by Cycle Gear. Improve your standard shipping practices and you'll see much better reviews in the long run.
The sales team was very knowledgeable about the purchasing process. The tires I ordered were not in stock, but they knew exactly how long it would take to receive them as well as how to make sure Spec 1 received the tires without me getting involved. Very quick and overall smooth process from ordering, receiving and getting a call from the tire team to install them.
Sizing guide proved accurate. Item received relatively timely.
They always take the time to help find exactly what I want. They friendly and helpful to every customer who stops in.
Clear helmet visor broke on a recent road trip. Part was unavailable but I received an email when it was back in stock. I ordered it same day and it arrived as scheduled.
I went to Cyclegear to try on overpants, they didn't have the size I needed so I thought I would just order them online but the sales rep said that if they ordered them the store got credit. I let them place the order and said what size I needed but the rep put in the wrong order size. I had to purchase a second larger set so I could get what I needed in time because by the time I returned the originals and get the second order coming it would have been too late.
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
Great delivery update, I received an email every time arrives to distribution point.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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